China Southern Airlines

✅ Trip Verified | London to Melbourne via Guangzhou. My flight with China Southern exceeded all my expectations. The seats were comfortable and roomy and there was great on flight entertainment. The cabin staff were particularly friendly. All 4 flights we took with them were on time and we got our bags back each end. Could not fault!

✅ Trip Verified | Shenzhen to Beijing. Staff at the check in counter was very helpful and friendly. An employee accompanied much together to the Gate and then to boarding. All in all, friendly, helpful and courteous staff at China Southern Airlines.

✅ Trip Verified | Toronto to Tianjin via Guangzhou. The meals on these particular routes were Chinese in style; my travel companion, who rarely eats airplane food, called the meals delicious and I found the meals quite suited to a Chinese palate. The passengers on both the departure and return flight were very demanding. Despite this, the stewardesses were quick and patient in their services, providing blankets, headphones, and pillows during boarding. China Southern and Xiamen boarded their flights in an orderly fashion and organized their queues in such a way as to prevent passengers from later zones from sneaking into the front. Passengers who did so were told to line up in their queue. On my return leg from Tianjin to Guangzhou, airport staff noticed a random, irrelevant series of digits where my travel document number should have been. This was likely the fault of my travel agent whom I booked the ticket with. Regardless, the check-in staff was not able to check me in, and sent me to a China Southern kiosk to resolve the issue. In the end, the kiosk employee was able to change my ID number in the system to match my travel document so I could be checked in. One event taking away from my high opinion of China Southern was this employee's stubbornness and hesitance to change the travel document number for a low-risk individual who obviously had a valid travel document. She initially told us that it was not possible for her to do so (which was not a truthful statement), and insisted I contact my travel agent, which resulted in my friend and myself having to turn on roaming to call the travel agent back in Canada and was a huge inconvenience. After having no luck, she apparently realized that I had successfully checked into my Guangzhou to Toronto return leg and was convinced that I was legitimate, and then changed my number in the system. In hindsight, she took conservative measures, which are reasonable but in my opinion overkill for a low-risk passenger. She realized that I had little time left, and quickly finished the change and directed me to the supervisor line, which was a saving grace to the ordeal and restored some of my respect for the airline. Ultimately, this had no impact on my flight, but it was a stressful and arguably unnecessarily complicated process. Inflight entertainment has a good selection of both Chinese, international, and Hollywood movies, TV shows, music and games. This was my first time taking a shuttle bus from the gate to the plane (at Guangzhou for the departure leg). Although China Southern communicated gate changes and delays promptly and clearly, the airline did not communicate that we would be riding a shuttle bus. As a result of this, I leisurely took my time and ended up standing for the 10-minute bus ride. Partially my fault, admittedly. Conclusion: Overall, a good airline that exceeds options we have in North America.

✅ Trip Verified | My flight from Shenzhen to Singapore was good overall. Ground service staff was friendly and upgraded me to premium economy. There was enough leg room at my seat. As it was a night flight, one dissatisfaction I encountered was the constant noise made by the toddler behind my seat and the constant kicking of the seats which kept me up all throughout the night. Overall, friendly staff but wish the flight would be more pleasant and comfortable.

✅ Trip Verified | Our family took China Southern from Changsha to New York via Guangzhou. Terminal 2 at Guangzhou is more clean and bright than the old Terminal 1. When we got onboard the cabin attendant showed our seats location and we had three seats together. The food and drinks is just like before, no further improvements. But the midnight snack is steamed bun stuffed with barbecued roast pork, my son are obsessed by that and my husband also. The seats and cabin furniture looks cheap and out of fashion nowadays. The cabin and toilet is fresh and clean during the flight, the cabin temperature is appropriate for economy class. Cabin Attendant were friendly and efficient. We would consider this airline in the future.

✅ Trip Verified | Shenzhen to Bangkok. Great service from the ground staff and cabin attendants. Took off and arrived on schedule. Movies entertainment was good and beverages too. I always take this flight back home.

✅ Trip Verified | Beijing to Shenzhen. The plane was diverted to Changsha due to the bad weather in Shenzhen. Because there were quite a few diverted flights that day, the seats were few at the waiting hall. My flight was canceled soon after. The airline offered us a hotel to rest and wait for the next day’s flight. I got up very early, and boarded the 6:10 a.m. plane back to Shenzhen. Basically their service and responses to the diversion was good. A experience hard to forget!

✅ Trip Verified | Guangzhou to New York. Hassle free check in, and staff more than happy to assist you. I sat in Premium economy, and the attendants were professional, friendly, and responsive to needs. The food, it is airline food but slightly better quality. When I went to retrieve my luggage, premium economy luggage was one of the first to be delivered. Overall great service, the planes are new and immaculate, and very comfortable for a 15 hour flight.

✅ Trip Verified | Zhengzhou to Brisbane via Guangzhou. Wonderful journey. The service is in place and the equipment on the plane is very new. The Wi-Fi is good, making the journey less boring. Very good value for money and recommended, will buy China Southern Airlines tickets next time.

✅ Trip Verified | Shenzhen to Amsterdam via Beijing. Due to the extreme weather condition in Shenzhen, the first flight delayed for more than 1 hour, but ground service in Beijing is good and I managed to catch the second flight. But there was no power supply or Wifi onboard the flight.