China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2019 reviews
8/10
4 star Skytrax Rating
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8/10

"delayed due to the weather"

(China)

Trip Verified | I flew from Changsha to Bangkok, but my flight was delayed due to the weather conditions in Changsha. I strolled around inside the airport. There were two terminals in the Changsha Huanghua Airport AND It took me 15 minutes to walk from T1 to T2. There was no public transport in between, so we had to walk that long, which was inconvenient in my opinion. China Southern’s service was good enough during the delay. The food and hotel were PROVIDED free.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChangsha to Bangkok
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a pleasant flight"

(United States)

Trip Verified | Guangzhou to Los Angeles. Guangzhou T2 is one the best airports I've been to. China Southern has a First / Business lounge which is new and equipped with everything I want. Boeing 777-300 with 1-2-1 business class configuration provides good privacy and seat comfort. Cabin crew from was friendly, helpful, and professional. Meals were pretty good and I like the beef noodle soup . Overall, it's a pleasant flight.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteGuangzhou to Los Angeles
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"it was a fine experience"

(Netherlands)

Trip Verified | Flew with a friend of mine from Amsterdam to Seoul via Beijing. The price was quite fair. Flight departed half an hour late, landed on time. The interior of the A380 seemed a bit dated. When you're flying with 2 persons, the upperdeck is ideal. Seat configuration upstairs is 2-4-2 , and on the 2-rows there is an extra compartment storage on the window side. Seat reservation is much much cheaper than a seat reservation when you're flying a low-cost airline. The cabin staff was kind, slightly rushed and their English was minimal. Meals tasted okay and the quantity was fine. After the arrival at Beijing we disembarked at T2. This terminal is small and convenient compared to the larger T1. After disembarkation, ground staff was awaiting transfer passengers at the gate. This group of passengers were guided to a private security check , without any other travelers. Our transfer time was less than 2 hours and we made it perfectly. The A321 interior was again dated. The English spoken by the crew was again the bare minimum. But a hot meal was complimentarily served on just a 2 hours flight. Overall it was a fine experience, no fuss at all during the transfer at the chaotic Beijing airport but most importantly: The value for your money is almost unparalleled!
AircraftA380-800 / A321-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmsterdam to Seoul via Beijing
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"did not disappoint"

(Canada)

Trip Verified | Guangzhou to Toronto. It was my first time flying First Class and China Southern did not disappoint. The service was amazing and everything I needed and wanted was provided to me. The food was amazing, a lot of options and a lot of snacks to snack on while you watch movies. Would definitely travel with China Southern again.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeFirst Class
RouteGuangzhou to Toronto
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very pleasant experience"

(China)

Trip Verified | I was travelling Wuhan to London on 20th Aug with my mother. Our seats were 53H/K which was quite at the back and near the washroom. It was a very pleasant experience, all the staff was nice helpful and friendly. Every time they distributed the food and drinks they always gave priority to my mother. Maybe the hardware is not the best but to me it was an unforgettable journey. I enjoyed flying with China Southern Airlines.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWuhan to London
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Nice experience"

(Australia)

Trip Verified | Guangzhou to Perth, business class. The ticket price was bargain to buy it, just 2000 USD. Terminal 2 was a new one, decoration of VIP lounge was very good and ground staffs were friendly and patient. I had a good rest onboard, it was very quiet in cabin. Cabin crew were very nice, they provided what I needed in time, and served breakfast and hot tea to me once I woke up. I like the on board WIFI . It was a pity the seat was a little bit hard to me. Nice experience in general.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteGuangZhou to Perth
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"FAs are very attentive"

(Vietnam)

Trip Verified | Hanoi to Dubai via Guangzhou on E190 and A330, respectively. Check-in in Hanoi was quick, smooth, and professional. I bought 6 huge paintings the previous night in Hanoi old city and brought them with me for further destinations in central Africa. Things worked out better than feared. They allowed me to send this hugely oversized luggage the whole way to Khartoum – they needed 2-3 guys to fit them in as we travel on small aircraft. China Southern check-in staff overruled those rigid guys working in Noi Bai Airport services checking in odd-sized luggage. They use the Sky Team-lounge in Hanoi which is good but provisions cannot at all match the glamorous design and interior facing the runways. Still no champagne, less brands of beer, food offerings are shrinking and wines offered are sub-par. No fresh coffee and fruits display only contains the cheapest of the cheapest fruits: watermelon, papaya, guava, etc. Neither pineapple, mango, jackfruits, nor durian. Very stingy. Flights well announced on media, arrived and departure punctually. Outstanding airline as compared to most other China mainland carriers. Onboard, very sparse offering, but caring FAs. Had 6 seats in a 2 rows 1-2 configuration by myself. They only loaded 1 business class meal. No alcohol onboard except they load 4 beers/pax in business class. The new lounges in Guangzhou are almost on pair with those of Cathay in Hong Kong. I had a sleeping room for some 3 hours with excellent sleeping facilities, including true eiderdown duvets. 2nd flight on a much larger A330 was close to perfect. Take off champagne. Lie flat bed-chairs in staggered configuration of 1-2-1. WiFi onboard working well but restricted according to Chinese laws (Google, facebook etc. not allowed). Food and caring very good. Got loads of lamb-chops which is my favourite onboard. Good wines and excellent teas. Poor beers and soft drinks. FAs are very attentive, but misunderstandings with Westerners are frequent. Fine amenities, good IFE. Flights on time. On the 2nd flight a person onboard died of unknown causes, incident were untold until doors opened in Dubai as emergency staff entering the aircraft asked for the “dead person”.
AircraftE190 / A330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteHanoi to Dubai via Guangzhou
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"staff was responsive"

(Taiwan)

Trip Verified | Taipei to Changsha. I want to say thank you to the ground service staff of China Southern Airlines. Because my friend was waiting for me at the airport, I got off the plane in such a rush that I forgot my belongings in the cabin. When I realized it, I was unable to go back to the plane, so I turned to the staff for help. The staff was responsive and went into the cabin quickly and found my belongings! I was grateful!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTaipei to Changsha
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"cabin service was thoughtful"

(United States)

Trip Verified | Wuhan to San Francisco. The flight was on time departed. The aircraft is quite new. The food service was excellent, and cabin service was thoughtful and just right. The ground staff in San Francisco was efficient and easy going. I got my luggage in priority baggage area as soon as I went thought the custom.
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteWuhan to San Francisco
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"signs can be misleading"

(China)

Trip Verified | Guangzhou to Brisbane. This was the first time I’ve been to Terminal 2 of the Guangzhou Baiyun International airport. This new terminal was beautifully designed but I think they should work on the signs because they can be misleading.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuangzhou to Brisbane
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review