"overweight baggage fees"
T Holcombe (United States)
✅ Verified Review | Phnom Penh to London via Guangzhou with China Southern. I have no complaints about the service once I boarded the plane. Professional and friendly attendants, fairly comfortable seat, good movies. I was even given a free room in Guangzhou for the overnight layover to London from Phnom Penh. Free transportation to and from the hotel, plus free breakfast. Very, very nice! What I will warn about is the overweight baggage fees and the useless web site and China Southern contact. I tried to purchase excess weight for the baggage before the flight (I knew I was overweight), but the web site is useless for that, good luck. I tried to call for help, and no one answered over multipleattempts; just recordings in Chinese. I finally gave up, figuring it couldn't be that much, right? $25-$50, something like that, at the most. This part was my fault, I should have read what the charges were going to be on their web site, it was over $160 US for a few kilos over weight. I kid you not! And no credit cards accepted, Cash only. I could have choked the condescending clerk at the Phnom Penh airport as he rejected my US $20 dollar bills because they were not in perfect condition. I finally threw my entire wad of cash on the counter and told him to pick the ones he wanted; I was so angry and frustrated, that he scurried off with the bills he had and came back with my receipt. So be warned, this is a HUGE rip off and a real downer to what would have been a great experience. Are you reading this and do you care China Southern?
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | PNH to LHR via CAN |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cabin crew helped me a lot"
B Mohammedello (Philippines)
✅ Verified Review | Manila to Dubai via Guangzhou with china southern. I asked for wheelchair service, the ground staff and the cabin crew helped me a lot. The food service was pretty good, I can enjoy the wine even though it's economy class. The movie was one of the newest releases, that was pretty good for passengers. The wheelchair transfer service was really convenient for me. I would like to thank staff who really helpful to me.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | MNL to DXB via CAN |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"exceptional value for money"
Sharon Purcell (United Kingdom)
✅ Verified Review | Overall I was very pleased with the China Southern flight from Sydney to Heathrow with a 5 hour stopover at Guangzhou. We requested the 'bland meal' and they lived up to their reputation (with no chilli or spices due to my partner having an allergic reaction to chilli) but all meals were edible and included a plain side salad and fruit. We were even brought 'bland' snacks during the night - a tuna salad sandwich. The drinks were plentiful although the coffee is not for connoisseurs! The toilets were kept clean and supplied. The inflight entertainment was great although the quality of sound through the headsets can be poor. The seating arrangements are definitely better on the A330 with a 2-4-2 configuration so couples can sit together and appear to have more legroom. The crew on the flight spoke English and the announcements were good although they were poor on our outward flight from Guangzhou to Sydney several months earlier. The only drawbacks we found would be the longish stopover in Guangzhou (but we paid to use the lounge using Priority Pass) and the bus from the gate to the plane - and subsequent climb up a set of steps. I'm sure arrangements were made for less able passengers but the bus was a free for all and the steps could be daunting. However, overall, I would definitely use China Southern again as they offer exceptional value for money, and the airline's 2 x 23kg luggage allowance for economy passengers is great.
| Aircraft | A330 / Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | SYD to LHR via CAN |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"excellent with good service"
Desmond Chang (United States)
✅ Verified Review | Me and the family enjoyed a fantastic flight with China Southern Airlines from Guangzhou back to New York on April 5th 2016. The cabin crews were excellent with good service and made my trips unforgettable. Onboard cabin were clean, seats comfortable, foods was excellent, good service from cabin crew (very polite, manners) with smiling face.
| Aircraft | Boeing 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | CAN to JFK |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"love the comfortable cabin"
1 reviews Liu Zhongwen (United States)
✅ Verified Review | Los Angeles to Guangzhou return with China Southern Airlines. A380 is always amazing, I love the comfortable cabin and the flight service. If they can serve wifi in the cabin,I will give them a higher points.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LAX to CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"as comfortable as the A380"
1 reviews Huijuan Liu (United States)
✅ Verified Review | I flew the A380 of China Southern Airlines from LAX to Guangzhou, and on my return I flew the Boeing 777-300ER, which felt as comfortable as the A380. I like daytime inflight. Otherwise, I prefer this Boeing 777-300ER with good configuration and advanced entertainment system.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | CAN to LAX |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"top notch with excellent service"
1 reviews Peter Sands (Canada)
✅ Verified Review | Enjoyed a fantastic flight with China Southern from Guangzhou to Vancouver on April 3, 2016. The cabin crew were excellent and made the trip wonderful. Most of them spoke fairly good English. The food exceeded my expectation and was quite good. I even enjoyed a couple of brief conversations with a crew member which helped the flight go by faster. The entire crew were excellent and you could tell that service was a priority for them. The aircraft was immaculate and new, flight was on time, and my bags were delivered quickly. This was my fourth flight with China Southern as I had flown to Phuket from Vancouver via Guangzhou in February and this was my return flight originating in Phuket to Vancouver through Guangzhou. All of the flights were quite good with the Vancouver - Guangzhou legs being top notch with excellent service. I am very impressed with the overall value provided especially considering the price I paid for these tickets (about $300 less than the next price available). I will definitely being flying with China Southern in the future.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | CAN to YVR |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"good experience of this trip"
Xiao Chao Wen (Hong Kong)
✅ Verified Review | I took the flight from Guangzhou to Manila with China Southern Airline. Although it's an early flight the flight attendants were friendly and nice. It was a Boeing 737 plane, the seat spaces was fair enough for me. The food was delicious, I can try the canton traditional dim-sum here. Overall China Southern Airlines did improve a lot, its a good experience of this trip.
| Aircraft | Boeing 737 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | CAN to MNL |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I prefer A380 privacy"
1 reviews Suichao Li (United States)
✅ Verified Review | Guangzhou to Los Angeles on China Southern Airlines A380. I flew them twice in March, one a Boeing 777 and the other the A380. I prefer A380 as its privacy of business class is better than Boeing 777 and the layout is more reasonable. The cabin staff speak English quite well. I thought the food taste is not as satisfactory as I imagine - the original flavor has all gone. Another thing is that when I was booking the flight on the official website, I found that when I switched the language to English, the price changed and the whole booking procedure has turned to be extremely complicated. The webpage layout was really confusing, the membership rewards system was imperfect with many restrictions when trying to spend these points, which was not as good as those provided by American airline companies.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | CAN to LAX |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a good flying experience"
M Gould (United Kingdom)
✅ Verified Review | Perth to London via Guangzhou with China Southern Airlines on 23 March with my husband. Actually, we did not mean to take them as the first choice. Due to a sudden change to the plan, I booked their tickets as the last resort. Surprisingly, the travel turned out to be enjoyable. The crew members were very attentive. The space onboard came as no surprise, whereas the option for gluten-free foods appealed to me. The crew members could understand English very well and it seemed that some of them were trained to attend to passengers speaking English. I had a good flying experience with them.
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | PER to LHR via CAN |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
