China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2019 reviews
8/10
4 star Skytrax Rating
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7/10

"have to say I love the A380"

(Philippines)

Verified Review | Manila to Los Angeles via Guangzhou with China Southern. I don't know if it's just me but it was impossible to do the online check-in with this carrier. I have attempted several times to check in online and it would always say "error". I also tried to call the office in Manila to do it for me. Apparently, they cannot help me as well. It is so sad to know this. Yes, your ticket is one of the cheapest out there but why make us suffer. Some of us want to sit together or get good seats but we cannot do so unless we go to the counter extremely early. I hope they resolve this issue. Seats on the first leg, I was lucky enough to get an exit row, window seat on the (Boeing 737) It was pretty comfortable and spacious. The food was average and the service was okay as well. Seats on the second leg were on the upperdeck (A380), this was pretty good as well. I was able to doze off. The entertainment system was also good. Wish they had a phone charger too, like a USB outlet. Food was again average - nothing to WOW to me. The service here was much better though. They also handed out amenity kits which were pretty useful. I have to say I love the A380, flight was great! Very smooth and almost no turbulence at all. What I don't like would be that the staff doesn't go around to serve snacks while mid-way through the flight. You wouldn't know your options unless you asked them. Plus the snack choices were limited - sandwiches and instant noodles. Check in on both planes were good and very smooth. Again, to get good seats you need to be at the counter extra early because on my return flight, I wasn't able to sit together with my brother or get exit row seats or even get the upper deck. That's my tip for you guys out there who experienced the same problems with me.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMNL to LAX via CAN
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"provided a high standard service"

(China)

Verified Review | I was flying by China Southern from Shanghai to Guangzhou. The chief purser and flight attendants in business class provided me a high standard service and gave me enough space to deal with my work. The VIP lounge of ChinaSouthern is always good enough, that's one important reason for me to choose China Southern flight. Hope in the future the service in economy class could be somehow good enough as business class.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSHA to CAN
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"high standard of service offered"

(Netherlands)

Verified Review | Amsterdam to Wenzhou via Guangzhou. I live abroad mostly, so I rarely take flights from a Chinese airline, but China Southern Airlines surprised me with the improvement they have made and high standard of service they offered. The cabin crew was very nice and attentive, spoke pretty good English too. There was even a Dutch attendant onboard conducting cabin service and making the announcement in Dutch, which was great. Food, drinks and seat setting were all very satisfying! I had a really good rest on the comfortable lying-down seat. The transit service was also good. I am so glad to see improvements they made, and looking forward to flying them again.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteAMS to WNZ via CAN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"airline should be more supportive"

(Germany)

Verified Review | Phnom Penh to Amsterdam via Beijing. Really disappointing. My sick mother had to stay at the airport about 12 hours, She was exhausted, had pain in her legs and was freezing, so she asked one of the airport ladies for help. She showed her disabled ID card and asked for a place to lay down for a while. The ladies denied any help, instead ignored her totally. First, there is an aiport hotel very close, also China Southern Airlines offer a free hotel stay for a long waiting period - which is really nice but why did anyone not tell her? The airline should be more supportive. Additionally her luggage got lost during the flight. She still doesnt know where it is.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePNH to AMS via PEK
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"water on flights below 2 hours"

(China)

Verified Review | Guangzhou to Shijiazhuang on March 27th, seat 35K. I did web check in and had no luggage so went directly to security and to FF lounge. The lounge s very cramped and with basic food. No real coffee, just instant. Boarding via bus to a remote stand. On time departure and arrival. Onboard food is getting worse on CZ flights. Since last year they serve only bottled water on flights below 2 hours. Explanation is lack of time for full bar service, which was not a problem 2 years ago? The reason is cost cutting but they wouldn't admit. Entertainment on ceiling displays every 4 rows or so, however on many flights without sound. Crew well groomed, polite and smiling, however they only greet personally their Chinese frequent fliers. I guess they're afraid of speaking in English. To be fair, sometimes you can encounter FAs with excellent English command. The economy seats on their smaller planes are OK for shorter flights, however on flights of more than 2 hours they become very uncomfortable. The seat back padding is so thin that you feel like resting on wood. They have been using the same type seats for ages, even on brand new aircrafts. The sit pitch is actually quite good.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCAN to SJW
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"friendly and very attentive"

(Australia)

Verified Review | The new route from Shenzhen to Sydney makes me feel like I am halfway home already. The A330 is quiet and while seats might not be latest they are comfortable for this long haul sector. The cabin crew are friendly and very attentive. The seats in business class are arranged in 2x2x2, which offer a good range of adjustment for different seating positions, as well as full flat bed. PTV screen size and brightness are adequate, providing a wide variety of movies. The only downside is the food. Even though the boarding drinks are offered after boarding and nicely served on an individual tray with a selection of nuts or chocolates, the main dishes are to a little bit tedious. Fortunately, they offer a well-chosen wine list. China Southern Airlines customer service and English skills seem to have improved a lot in recent years and continue to progress.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSZX to SYD
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"was really a nice trip"

(Australia)

Verified Review | Flew with China Southern Airline from Melbourne to Shanghai via Guangzhou. The price of the ticket was quite fair, it only took about 900 Australian dollars for the whole trip including one night free stay in a 4-star hotel during the transit in Guangzhou. From Melbourne to Guangzhou, the flight attendants were =friendly and patient. The individual entertainment programs were diversified. The seat space for A330-300 plane was OK for me, I can have a good rest in this flight. The meal as well as sandwich and finger desert were also very considerable. The transfer service was good and the ground staff really helped me a lot. In a word, it was really a nice trip with China southern Airline.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMEL to SHA via CAN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"free upgrade to business class"

(China)

Verified Review | Los Angeles to Guangzhou in February, and in March from Guangzhou to Chengdu. The price is kinda cheap and membership accumulation is fantastic. I can enjoy the experience for free upgrade to business class as I am member of skyteam elite. A380 this aircraft is awesome with spacious seat especially for frequent travelers. The flight attendants service is satisfactory. This time I flew to Chengdu, they recommend me to fly 777-300 premium economy class. The seat is spacious and they told me this aircraft was devoted to fly LA next month. I feel the cabin crew can communicate with us more than before. I recommend China Southern Airlines.
AircraftA380 / Boeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLAX to CTU via CAN
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"improve the onboard meals"

(China)

Verified Review | Shijiazhuang to Guangzhou, CZ3132 flight on March 31st, seat 32A. The plane was awaiting at the gate but boarding was delayed without any information given. It was already departure time when we were informed of aircraft malfunction and delay of 10 hours. I am flying with China Southern a lot and have witnessed many poorly managed delays/cancellations, however this time I would like to compliment them. Within an hour we were in a decent hotel, provided lunch and dinner, and were taken back to the airport one hour before rescheduled departure time. Boarding commenced on time and moreover, we were given equivalent of 30USD cash compensation. I wish this kind of delay management becomes standard in China Southern. I know they read comments, so I would like to suggest at least installation of adjustable headrests in Premium Economy and improve the onboard meals that become more and more awful in economy class.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteSJW to CAN
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"overweight baggage fees"

(United States)

Verified Review | Phnom Penh to London via Guangzhou with China Southern. I have no complaints about the service once I boarded the plane. Professional and friendly attendants, fairly comfortable seat, good movies. I was even given a free room in Guangzhou for the overnight layover to London from Phnom Penh. Free transportation to and from the hotel, plus free breakfast. Very, very nice! What I will warn about is the overweight baggage fees and the useless web site and China Southern contact. I tried to purchase excess weight for the baggage before the flight (I knew I was overweight), but the web site is useless for that, good luck. I tried to call for help, and no one answered over multipleattempts; just recordings in Chinese. I finally gave up, figuring it couldn't be that much, right? $25-$50, something like that, at the most. This part was my fault, I should have read what the charges were going to be on their web site, it was over $160 US for a few kilos over weight. I kid you not! And no credit cards accepted, Cash only. I could have choked the condescending clerk at the Phnom Penh airport as he rejected my US $20 dollar bills because they were not in perfect condition. I finally threw my entire wad of cash on the counter and told him to pick the ones he wanted; I was so angry and frustrated, that he scurried off with the bills he had and came back with my receipt. So be warned, this is a HUGE rip off and a real downer to what would have been a great experience. Are you reading this and do you care China Southern?
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePNH to LHR via CAN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
2_6_spacer

» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review