China Southern Airlines

✅ Verified Review | Flight from Amsterdam to Guangzhou with China Southern. It was a full flight. Trip on business, so I had to take the economy seat offered. For the first half of the flight I didn't eat anything but just slept cause I felt tired. When I woke up the crew provided snacks and beverages promptly. I enjoyed the delicious breakfast before landing. Plenty of entertainment programs to be chosen.

✅ Verified Review | CZ327 China Southern Airlines flight from Guangzhou to Los Angeles. Onboard the cabin attendant led me to be seated, helped with luggage. High efficiency crew and hospitality, delicious meals served in a timely manner, cabin clean and tidy.

✅ Verified Review | I was on CZ347 Guangzhou to Paris on my personal holiday trip. The flight was wonderful in that ground/check-in service and directions were clear, cabin crew was really nice and helpful. However, there are 3 drawbacks from my point of view. The first would be the the food might not meet most people´s expectation. The second would be some of the equipment might not be maintained really well as my wife´s IFE touch screen wouldn´t work. The third one is that I rememeber that during my previous flights to Paris there were always one or two French cabin steward helping out, while not in my flight this time. Strongly suggest to keep them.

✅ Verified Review | A short 2 hour domestic flight from Shanghai Pudong to Changsha with China Southern Airlines. Flight was on time, seats with decent leg room. Food was awful, bordering on unacceptable. Bread was cold and taste horrible. Only a bottle of mineral water provided. Luckily I had breakfast before the flight. Otherwise a decent flight.

✅ Verified Review | London to Auckland via Guangzhou with China Southern. Overall a nice onboard experience, with friendly and attentive cabin crew. The ticket was good value for money. I would travel on this airline again. I had ordered gluten free meals, and on both legs of the journey, when I got on board, a crew-member came to see me and make sure of my order. The meals prepared in London were good, but the meals prepared in Guangzhou were not up to the same standard. Refreshments were served regularly on both flights. I found the economy seat cushion on the 787 aircraft to be less comfortable than the economy seat of the China Southern 777 that I had previously flown on. Seat 53A is offset from the window, so you have to lean forward to get a view of the ground below, but it means that there is some extra storage space between the seat and the cabin wall. The on-board entertainment had a good range to choose from, but I mostly listened to my own music and read a book. I was disappointed by the ground service in Guangzhou, where I had a 7.5 hour layover, and hoped to be able to leave the terminal on a transit visa and see a little of the city, like the China Southern web site seemed to say that I could. There were several other plane-loads of transit passengers to be processed, and only three desks open. It took well over an hour standing in a queue before I had my onward boarding pass stamped, and then there was no obvious way to leave the airport - no directions or signage, and no information from the staff that processed me. I ended up wandering around the terminal until my next flight. The free WiFi in the airport worked fine (look for the machines that read your passport and issue a password), although it seemed that some web sites were blocked. I was able to use VPN and RDS to get to Facebook. Prior to the trip I had a great deal of difficulty with the English version of the China Southern Airlines web site. Even though I could identify myself by e-ticket and name, it insisted on me entering a verification code sent to me by SMS - but it would only accept mainland China mobile phone numbers! Very, very frustrating! I found that I could do more by putting the Chinese version of the web site through Google Translate, but in the end I had to make my meal and seat reservations by email through their Auckland office. China Southern, if you are reading this review, you must make your English web site much more usable for people who live outside of China!!

✅ Verified Review | My wife and I flew China Southern Airlines from Guangzhou to London. We ordered kosher meal and when we got onboard they were very attentive came over after we sat, to make sure we are the people on the list so they wouldn't give the food to the wrong guy. The food was well packed and heated, even the taste was good. We were also very surprised by the staff English skill when they were talking with us. Flying the Boeing 787 was a real pleasure, the cabin was not very dry and there were many movies we can choose.

✅ Verified Review | I flew China Southern Airlines from Seoul to Singapore via Guangzhou on Business Class. It was overall satisfying experiences, especially the Guangzhou to Singapore sector (CZ3039) - the biz tickets were available at an incredibly affordable price. Great value for money. Lounge-style check-in counter dedicated for biz/first class at Guangzhou airport. No queue at all. Business/First class lounge was above average. There were more choices for lunch than many other airline lounges, offering Chinese delicacy. Seats were something that let me down. An old style chair with a limited recline capacity. Flight attendants were very friendly and attentive. A senior female flight attendant cared about passenger needs throughout the flight with smile. As I am studying Mandarin, I tried to use my still poor Mandarin. She was very patient and continued to have conversations in Mandarin. The quality of inflight meal was satisfying, although not outstandingly exceptional, it was a solid, well-prepared meal. It would have been better, if there was nice ice cream available at the end of the meal. Overall, it was totally different from insipid, discouraging economy class meals in some Chinese airlines. Very few choices for in-flight entertainment. No news, and, no real-time navigational map. In the end, I ended up finishing reading a book. So, can't complain too much.

✅ Verified Review | A few complaints about my flight from San Francisco to Bangkok via Guangzhou. On the way, one of my two pieces of luggage was delayed by 24 hours! This meant I had to miss my Bangkok tour while I waited for it to arrive. Traveling through China was a disaster. I thought it was nice that they escorted me from the airplane to the China Southern lounges, but they refused to let me explore the airport (felt like they were keeping me prisoner) and the food was of low quality. This became an issue when I had to spend 6 hours in Guangzhou. Additionally, they escorted me about 3/4 mile on foot to the domestic airport only to realize that they had taken me to the wrong lounge. They then made me walk all the way back to the international airport to the lounge there. Also, getting seat assignments ahead of time was really difficult, as I had to call China! Lastly, the gluten-free meals consisted of sushi shrimp (ugh) and other weird items. The good news was the business-class seats for the overseas portion were really nice and the staff was pleasant. But when I got home, it took 1 hour for them to unload my luggage! This applied to everyone who had a stopover in China. Again, unacceptable for business class and the agent at SFO was not at all pleasant. The moral of the story is not to fly through China on the way to anywhere if possible!

✅ Verified Review | London to Guangzhou. When I got onboard the economy class was full of passengers and I really needed some good rest, so after I checked the cost of the onboard upgrade (which was quite fair), I decided to have myself a treat. Once I seated in the business class, the flight attendant attended me so kindly and nicely. I got the champagne, I got the hot towel. The flight was great, the flight attendant can speak good English, the food was ok, the drinks was nice, but after we got disembarked, we were trapped in the Guangzhou Immigration and Quarantine. The airport should have more staff oncall in rush hours like this!

✅ Verified Review | My flight with China Southern Airlines CZ303 on 11th April from Guangzhou to London was good. The staff were friendly, polite and willing to assist in service in every way. Our special thanks and appreciation to cabin staff who served us with refreshments, meals, and extra drinks and coffees we asked for along the way. It made a long and arduous journey memorably pleasant.