China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2019 reviews
8/10
4 star Skytrax Rating
Filter Reviews by :
Show
4/10

"no more China Southern for me"

(China)

Verified Review | In the last 2 weeks I am reminded why I stopped using China Southern for China domestic flights. As I sit on the plane for the flight from Chongqing to Shanghai PuDong without moving for 90mins (last week it was 3hrs before we moved) I remember that travelling China Southern is most likely for delays and worst of all, are most likely to board you then do nothing for hours. As I look around and notice I am in fact the only foreigner on the plane I realise that all of my foreign friends have already got the message and learnt to stick with it. No more China Southern for me.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCKG to PVG
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"friendly and attentive staff"

(United Kingdom)

Verified Review | Guangzhou to London with China Southern. On the flight I had some great friendly and attentive staff. We were served a decent meal twice and plenty of refreshments were served regularly which on a long flight was appreciated. It was no problem for a crew member arranging an aisle seat for me once onboard.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCAN to LHR
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"happy with inflight entertainment"

(China)

Verified Review | Guangzhou to London Heathrow. Overall a nice on board experience. I was disappointed by the ground service in Guangzhou airport when the shuttle bus for business class passengers was late again. During the flight, I was happy with the inflight entertainment and I got to watch quite a few recent movies, which is important during daytime flight because I can't sleep.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCAN to LHR
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"something wrong with my seat"

(China)

Verified Review | London to Guangzhou in China Southern business class. The flight attendants have lovely smile and help me with my luggages. The business class seats of Boeing 787 has large space, and maybe the cheap ticket price of the flight made the plane totally full without any vacant seat! Unfortunately there was something wrong with my seat during the flight, and it doesn't work. We wanted to change but there was no empty seat for me. Although flight attendants helped by repairing the seat, I still felt a little disappointed.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteLHR to CAN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"I was a happy passenger"

(China)

Verified Review | Guangzhou to Wenzhou on April 10th, seat 2K. Online check in and no luggage, so I went directly through security. Many Chinese passengers are jumping the rope from Economy line to Business/First line and nobody is enforcing order. V2 was the closest lounge, where hot breakfast is served from 7am on. Dishes mainly Chinese, the only Western option being fried bacon and pre-packed sandwiches. Due to bad weather in the morning, a lot of flights delayed and instead of taking off at 8:15, we were delayed until 11:30am. The plane on remote stand and premium passengers being transferred by a VIP coach. Only 3 out of 8 seats taken in C class. Onboard, an English language Chinese newspaper was in my seat pocket. Welcome drinks offered as well as cold towels. Since it was already almost the noon, menu with lunch options was distributed distributed as well as slippers. Staff are very polite but I have never been addressed by name on any CZ flights. The chicken option from the menu turned out to be very delicious! The seat is quite spacious but not comfortable, CZ utilizes the same seat type for years. The current footrest is a joke - too far away and too low to put your feet on. The entertainment - there are 2 overhead screens and passengers are offered tablets with preloaded entertainment. One strange thing was that there were movies in 7 different languages but no English language. Remote stand on arrival and a bus to take us back to the terminal. Despite delay, I was a happy passenger on this flight, mainly thanks to superb service and greatly discounted C class fare.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCAN to WNZ
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"meals were of a good standard"

(Australia)

Verified Review | My wife and I flew China Southern Perth to Qingdao via Guangzhou and then Qingdao to London Heathrow via Guangzhou. Flight numbers CZ 320, 3799 3800 and 303. Only one flight was delayed, that was from TAO to CAN by an hour but it had no impact on our arrangements. For the stopover in CAN, CZ provided accommodation in downtown Guangzhou at the Skyview Hotel. On both 787 flights the cabin, service and comfort were very good. The seats allowed us a comfortable sleep on each leg of our journey. Cabin crew were very nice and obliging with good English language skills, food and drinks were available at any time. Main meals were of a good standard for both western and Chinese tastes. CZ were able to transfer baggage from PER direct to TAO and direct from TAO to LHR which proved very convenient and efficient for us. Our Priority baggage appeared promptly at the end of our flights. We have flown Business with other airlines MU and QN but find the service levels and routes on this airline represent much better value for money. We will be returning to Australia in a few weeks time LHR CAN MEL and are looking forward to another pleasant experience.
AircraftBoeing 787 Dreamliner
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RoutePER to LHR via CAN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very pleasant and attentive"

(Canada)

Verified Review | Flew China Southern from Guangzhou to Vancouver. Slightly late departure because of the weather condition but and arrived in to YVR ahead of schedule. The flight was smooth and enjoyable. Cabin crew very pleasant and attentive with fantastic service. The in flight entertainment offered a wide choice of films, music etc.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteCAN to YVR
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"the schedule was terrible"

(Australia)

Verified Review | Beijing to Sydney via Guangzhou with China Southern Airlines. The service is pretty good but the schedule was terrible. I understand I had booked a discount tickets but it does not means they can change the flight time whenever they want. The original tickets was from Beijing at 21.30. They decided to change the time to 2300 then midnight, and finally 2amthe next morning. It will leave you no time to sleep at all. All I received is calls telling you they will change time without reason and without your permission (despite you want it or not)
AircraftA330
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RoutePEK to SYD via CAN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"a good flight experience"

(Netherlands)

Verified Review | Guangzhou to Amsterdam. In economy class an individual entertainment device which makes the long journey pleasant. I appreciated the clean environment of lavatory and cabin. The cabin crew gave me a good flight experience. I thought the meal was okay, it's to my taste. But if we can connect wifi in the aircraft that will be better.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCAN to AMS
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"all friendly and helpful"

(Australia)

Verified Review | Tokyo Haneda to Melbourne via Guangzhou with China Southern Airlines. Flight attendants were all friendly and helpful on both flights. Seats were very comfortable and better than some airlines I have used previously. There was a lot of food provided, but the Chinese meals were bland - did not have much flavour. I am very fond of Chinese food but thought the meals on the plane were not very good. Flights were on time, or even ahead of schedule for arrival.
AircraftA330-200 / A330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHND to MEL via CAN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
2_6_spacer

» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review