"hospitality make me feel at ease"
1 reviews Yuning Yang (China)
✅ Verified Review | I choose China Southern Airlines from Guangzhou to London for their inflight and ground service. When I checked in, the service with hospitality make me feel at ease. It surprised to me that this was the first time I took part in the party in flight with a safety knowledge competition. Not only did I get the prize but also had command of safety profession. This flight trip made me relaxed.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | CAN to LHR |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"good service and excellent value"
Xiaolong Ma (Australia)
✅ Verified Review | Guangzhou to Los Angeles. As I live in Western Australia, and there is no direct flight from Perth to LA, and the flight choice is rather limited as well. Normally, I fly via Sydney, but this time I decided to give China Southern a try, but it turned out to be a quite nice choice. Airport in Guangzhou has been renovated and looks nice. Boarding experience is OK, without any major delay. Flight is long and boring, but it is a 13 hours flight. I spent plenty of time chatting with crew onboard. English-wise, some are OK some are bad. Food-wise, no complain at all for a flight meal. Will I use China Southern again? With good service and excellent value for money, why not?
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | CAN to LAX |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"attitude is very good"
Lan Peng-vitzthum (Austria)
✅ Verified Review | Amsterdam to Guangzhou, service was very friendly and attitude is very good. Plane enviroment is clean and comfortable. No delay, I am very satisfied. This was my first long Jouney with a two years old kid, we have nothing but compliments for China Southern Airlines for looking after us so well. It made this trip much more easier than what I thought before. I recommend other people to try this Airline!
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | AMS to CAN |
| Date Flown | May 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the food was good"
11 reviews Lei Chen (China)
✅ Verified Review | Hangzhou to Chengdu via Nanyang. The flight arrived on time and I only waited 10 minutes in the VIP lounge. The plane was E190, very small. It was not the direct flight, but via Nanyang. The Purser made several announcement before taking off and safety demonstration done seriously by crew. Gold and China Southern members were welcomed by the Purser, being notified the information e.g. taking off time, landing time, temperature and etc. The flight pushed back on time and seat for this plane was not as comfortable as big model, eg. 330 or 777. Purser observed my un-comfortableness and brought me another pillow for my back. Purser also offered fresh fruit. During the first trip from Hangzhou to Nanyang, I did not take any meal. At Nanyang the stay was not long. Plane cleared and I were onboard very soon. The plane was holding back at Nanyang for 1 hour due to air traffic control. I had the meal after taking off and the food was good. The Purser was professional.
| Aircraft | E190 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | HGH to CTU via NNY |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"such an inefficient service"
Sam Nadorro (Australia)
✅ Verified Review | Sydney to Seoul via Guangzhou return. Staff were not professional or with good English. Food and seat comfort poor. We had a delayed flight due to bad weather conditions in Guangzhou and missed our connecting flight to Sydney. These kind of thing can happen but it was the way it had been handled, such an inefficient service. No explanations, no English announcement and no assistance to smooth the transfer.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | SYD to ICN via CAN |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"were friendly and attentive"
Li Hua Jiang (Canada)
✅ Verified Review | I was taking China Southern Airlines from Vancouver to Guangzhou, my first time to take B777-300. Big space, but the overhead racks was full when we are get boarding. The cabin crew help me to deal with the problem and were friendly and attentive. Great inflight entertainment with large TV selections. But the meals was not suitable for my taste.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | YVR to CAN |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Purser warmly greeted us"
11 reviews Lei Chen (China)
✅ Verified Review | Guangzhou to New York, Seat 11A. The cabin light and temperature were well enough. Chief Purser warmly greeted us. I tried the welcome drink of Champagne while my father tried the red wine. Cabin Crew asked us to order food and drink for the flight. Cabin door closed a little bit later then estimated due to the flight document issue. The flight took off around 2:20 (scheduled to be 1:40). I did not try the snacks after taking off, instead I slept. The meal was served at 8am Beijing time. I tried the meal as booked in advance on ground. Cabin crew showed good English skills. Breakfast was served 3 hours before landing. Cabin announcements were accurate. The flight landed in JFK ahead of schedule.
| Aircraft | Boeing 777-300er |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | CAN to JFK |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"recommend the airline"
Wei Han (United Kingdom)
✅ Verified Review | Amsterdam to Bejing is a wonderful journey. I haven't been back home for a long time. When I board the airplane, I felt at home. The stewardess is very kind with big smile on their face and the seat is very comfortable. They provide Chinese and western-style food, which I enjoyed very much. When I arrived at Beijing, the stewardess tell me how to transfer to Shanghai and I can catch the airplane in time. I will recommend the airline.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | AMS to PEK |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a lovely experience"
4 reviews H Kitson (Australia)
Melbourne to Seoul via Guangzhou with China Southern. A lovely experience for this medium length flight. I had never flown with them before so I did not know what to expect, but I was pleasantly surprised with how everything was. The meals and seats were standard, the entertainment and staff were great. The only issue I wish to touch on would be the organisation of the company, for my flight from Guangzhou to Seoul, we were stuck on the tarmac for almost an hour in the aircraft, they did provide us with updates and apologies saying that they were waiting for the runway to clear for us, but I feel that this has happened for other customers who have reviewed this airline as well. Regardless, I would still recommend and fly with them again.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | MEL to ICN via CAN |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"would choose the airline again"
H Zhi (China)
✅ Verified Review | Guangzhou to Los Angeles. Nice plane and wonderful crew who were smiling and nice to me. We were offered good food, drinks and support. I would recommend the fish meal and noodle. And the bread was well baked. I would choose the airline again next time coming to LA.
| Aircraft | A380 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | CAN to LAX |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
