"still recommend this airline"
Elen Jannorak (Singapore)
✅ Verified Review | Flew Singapore to Vancouver via Guanzhou. First time flying out of Asia and I have to say that going to Vancouver was smooth. Connecting to Guangzhou was a breeze and China Southern ground staff you show you directions. However, there was no sense of order such a queueing as the Chinese passengers would cut queues when getting on to plane. The rest of us foreigners could only look on bewilderment at the unorganized queue. There was a delay of 2h 30 mins on the tarmac due to bad weather. Cabin crew was friendly and would adhere to requests and worked well under pressure. They tried to appease us by serving drinks. However, there was 1 stewardess that always had a bitchy face and no smile at all. Meals were served about an hour after takeoff and 6 hours after take off. Food was excellent. Stir fried chicken with veggies and rice with a suprising dessert of a lemon flavoured cake! The other meal I had was a western meal of beef and potatoes. Entertainment system was up to date with the latest movies. I sat at the window seat. Seats reclined well and ample space for my feet. However, I didnt get enough rest as there was a "devil" child seating behind me thus lack of sleep. I feel that the cabin crew should have taken intiative to tell the parents to make their children behave as it can be quite an inconvience to us adults. Especially when we dont wish to offend the parents. Flying from Vancouver to Guangzhou was a hiccup. Flight was delayed for 1h 30mins due to insufficient documents to the control tower before take off. By the time I reached Guangzhou, my flight to Singapore has left. China Southern was kind enough to put me on the earliest flight the next day and reimbursed my stay in Guangzhou with a hotel of choice given. Overall, this return ticket that I purchase was definitely value for money. I would still recommend this airline despite the minor hiccups along the way as they've did their best to appease the passengers.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | SIN to YVR via CAN |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"complimenting cabin crew"
1 reviews Xianzheng Ding (China)
✅ Verified Review | This is my first time flying from Guangzhou to Vancouver by China Southern Airlines. The first impression left me was flight attendant hospitality and smile. When we board, a flight attendant helped me to put our luggage. And in flight when they served drink, and their service for meal was according to our personal choice. It worth complimenting cabin crew service. I could see the map in entertainment system for our tracking.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | CAN to YVR |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I like taking this flight"
1 reviews Quanying Tang (United Kingdom)
✅ Verified Review | London to Zhanjiang via Guangzhou. It is my first time to see the menu in economy class. I like the entertainment system in flight for various movies to watch. Although my seat entertainment was broken, the flight attendants provide IPad to me. After enjoying the alcohol served I could get nice sleep. I was very satisfied for toilet which felt neat. On the whole, I like taking this flight very much.
| Aircraft | Boeing 787 / E190 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LHR to ZHA via CAN |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"our flight was a letdown"
3 reviews G Traben (United States)
✅ Verified Review | Having experienced some of the highs of China Southern service on its trans-Pacific routes, our flight from Chiang Mai to Guangzhou was a letdown. At check-in, the airline curiously used screen banners for China Eastern (?) and only a single sheet of paper marked “CZ3034” clued us to our flight. There was no Sky Priority lane, and the gate agent was unable to provide us boarding passes for our connecting Guangzhou flight. Likewise at boarding, there was a single general call - no parents with children, no premium cabin, no Sky Priority lane. Our Boeing 737 was comfortable and the cabin crew seemingly expert. We were surprised by the meal service on this 2.5 hour flight. Our meal box contained a lifeless bread bun in plastic, a small square of dry cake in plastic, a small yogourt drink, and a single plum that was (thankfully) edible. Having been spoiled on earlier China Southern economy routes on evening flights at the same time, we were sorry we had left room for dinner!
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | CNX to CAN |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cabin crew struggle in English"
3 reviews G Traben (United States)
✅ Verified Review | A recent trip gave us the chance to fly China Southern on a handful of routes in both economy and business. The business class offerings truly appealed. Our earlier flight from JFK to CAN was a reasonably smooth affair on excellent hardware. The business class beds are comfortable and the overnight schedule offered in both directions mean that you can easily sleep at least half the way and arrived refreshed. China Southern service, on the other hand, remained an awkward surprise. After all the enormous investment in the planes themselves, alongside the airline’s ranking as the single largest in Asia, our experience on both flights across the Pacific was that the majority of cabin crew struggle in English. Routine requests about meal schedules met with friendly but persistent miscommunications. Service itself would begin and then lapse – dinner on our return stretched out over a lengthy two hours as attendants would begin, then work with others, then show up twenty minutes later with cutlery, only to disappear again. The airline appears to let passengers pre-order their menu choices, a wonderful option, though it was unavailable to us despite repeated efforts with apps, online, and even in person at the China Southern desk in Guangzhou, days ahead of the flights in question. This option perhaps constrains the actual choice of meals remaining as we were unable to receive either our on-board dinner or breakfast choices on both business flights. Food itself was good, though the much touted Beef Noodle Soup ensemble was a disappointment, perhaps too hard to master high up in the air. We would gladly fly China Southern again for its comfortable beds, but as far as making the flight a truly enjoyable experience, there is a long way to go.
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | CAN to JFK |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"good value for money"
1 reviews Zhang Zemin (Hong Kong)
✅ Verified Review | Excellent value and service good. Guangzhou to Beijing, seats are comfortable. Cabin crew were attentive and friendly and helpful. The service was prompt and efficient, Overall a very pleasant flight. Price paid was good value for money for business class.
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | CAN to PEK |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the A380 is amazing"
1 reviews Zhuoyuan He (United States)
✅ Verified Review | I flew with China Southern from Guangzhou to Los Angeles and the A380 is amazing. Also,the flight service on board is comfortable and detailed. I flew in the economy class, to be honest the space is not big. However, I did enjoy the beverage, especially the spaghetti and wine. The flight attendants are friendly to the passengers.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | CAN to LAX |
| Date Flown | May 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service was prompt and efficient"
Lori Church (Canada)
✅ Verified Review | My flight ended up better than I had expected. I was issued my ticket however, it was not the seat I had chosen online. (Booked through Expedia as China Southern web site would not accept my credit card). My assigned seat was against a wall and did not recline. That meant 14+ hours of sitting up. I chalked 'seat change' up to me booking on Expedia. The attendant announced that they were offering upgrades so I inquired about Premium Economy and initially they thought they had no more but my flight attendant returned shortly after with two options for me. I was pleased with my upgrade. This is my first long haul flight so I had no idea what to expect. My new seat was excellent, the service was prompt and efficient, and I had a good flight. I had a hiccup with luggage due to the short turnaround in China however, it was rectified as expediently as possible. There was no wifi on this flight.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | YVR to CAN |
| Date Flown | May 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"meal still got room to improve"
Lin Li (Australia)
✅ Verified Review | Guangzhou to Sydney. The flight was fantastic, although the was little bit delayed. Nice and tidy cabin environment, sufficient on board entertainment, plenty of leg room, and nice cabin stewards! The only drew back is the meal, although it better than Air China, but still got room to improve.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | CAN to SYD |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"try their best to accommodate my requests"
Yingqi Dai (China)
✅ Verified Review | Vancouver to Guangzhou with China Southern. Friendly staff at check-in, boarding on time, and warmly welcomed by the flight attendants and guided to our seats. Since I embark the plane a little bit late with my wife and friends, the were nearly no vacant space for my carry-on luggage. But the cabin crew in my area was patient to help me re-arrange the overhead bin so that I can put in my luggage. During the flight, the flight attendants try their best to accommodate my requests and I saw them speak good English with foreign passengers. The entertainment service were also deserve to mention, for my entertainment TV doesn't work for a long time after the cabin crews try to restart it several times, they brought me a PMD so that I can go on enjoying my movie. The food was delicious.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | YVR to CAN |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
