China Southern Airlines Customer Reviews

9/10

"passenger seat were comfortable"

Xian Sen Lu (Canada) 22nd July 2016

✅ Verified Review | CZ329 Guangzhou to Vancouver. Flight attendants were helpful and friendly, they handled the cabin events professionally and quickly. Cabin areas and passenger seat were comfortable and food and beverages were excellent. Hopefully China Southern Airlines could provide Wifi Service on all international flights soon.

Aircraft	Boeing 777-300ER
Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	CAN to YVR
Date Flown	July 2016
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

10/10

"warm hearted and professional"

Barnet Heitfeld (Macau) 21st July 2016

✅ Verified Review | I am regularly flying with China Southern, mainly within China, but also monthly Guangzhou-Amsterdam or Guangzhou-Frankfurt. Both are operated with A330-200 with 4 cabins (Economy, Premium Economy, Business (flatbed seat) and First, all of which I have tried before. China Southern also start to seat their frequent flyers booked on Economy in Premium Economy now, which is a big plus mainly in space. This happened without asking at check in Guangzhou for the flight CZ307 on 13th July, and also on CZ308 on 19th July. Both flights I was seated 32A. The service was warm hearted and professional like always. Recently the food seemed to improve. All in All, thumbs up for China Southern, great Service, new and/or well maintained and clean aircraft, great ground crew.

Aircraft	A330-200
Type Of Traveller	Business
Seat Type	Premium Economy
Route	CAN to AMS
Date Flown	July 2016
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

10/10

"great attitude of crew"

1 reviews Huijuan He (China) 20th July 2016

✅ Verified Review | My friend and I flew from Sydney to Los Angeles transferring in Guangzhou（CZ302. I am satisfied with transferservice as they take me to VIP lounge for rest. I took A330 from Sydney to Guangzhou and A380 to LA. I thought the A380 is better than A330 as well as the flight attendant service. On the whole, I enjoyed this 22 hour flight. The great attitude of crew gives you the feeling that you are welcome onboard and that it is a pleasure for them to make you feel comfortable. Flights to Guangzhou from Sydney, the thing made me happy is China Southern began Cabin WIFI on the plane, but the flight attendants told me only Sydney routes have now.

Aircraft	A380 / A330
Type Of Traveller	Business
Seat Type	Business Class
Route	SYD to LAX via CAN
Date Flown	July 2016
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Wifi & Connectivity	12345
Value For Money	12345
Recommended	yes

8/10

"in-flight entertainment is improved"

TaiLi Zhou (China) 19th July 2016

✅ Verified Review | London Heathrow to Guangzhou in Business Class. The cabin service was good and cabin crews professional. But the food quality did not meet my expectation. I ordered pork rib with rice and turned out to be a bad choice. The seat was comfortable and I was able to sleep. The in-flight entertainment is improved compared with last time I took the same flight in March.

Aircraft	Boeing 787-8
Type Of Traveller	Solo Leisure
Seat Type	Business Class
Route	LHR to CAN
Date Flown	July 2016
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

8/10

"crew were very friendly"

1 reviews T Lambie (Australia) 19th July 2016

✅ Verified Review | Brisbane to Paris via Guangzhou return with China Southern. Modern plane and modern entertainment. Seats with adequate leg room. The food was very tasty. The cabin crew, even though their English was not very good, were very friendly and seemed like they enjoyed their job. Toilets were clean.

Type Of Traveller	Couple Leisure
Seat Type	Economy Class
Route	BNE to CDG via CAN
Date Flown	June 2016
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

9/10

"crew are polite and courteous"

David Jones (Australia) 19th July 2016

✅ Verified Review | Shenyang to Melbourne via Guangzhou. The planes are clean and modern. The cabin crew are polite and courteous. The food is of a good standard. I have nothing but praise for this airline. On my most recent flight, CZ321 Guangzhou to Melbourne, cabin staff provided exceptional cabin service. Thanks you for making my flight so enjoyable.

Aircraft	A330
Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	SHE to MEL via CAN
Date Flown	July 2016
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

9/10

"cabin staff were enthusiastic"

1 reviews Gao Bihua (China) 19th July 2016

✅ Verified Review | Guangzhou to San Francisco and Cathay Pacific was my usual choice, but it was not so convenient for me to transit in Hong Kong as my destination was Guangzhou. So this time I decided to take China Southern directly. Their ground and cabin staff were enthusiastic, friendly and with good English communication. However, their catering still needs improvement, no matter varieties or quantities. The entertainment onboard was good and multiple choices of movies. The seats can be reclined fully which were comfortable.

Aircraft	Boeing 787
Type Of Traveller	Solo Leisure
Seat Type	Business Class
Route	CAN to SFO
Date Flown	July 2016
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

9/10

"CSA had improved a lot"

D Zhan (China) 19th July 2016

✅ Verified Review | San Francisco to Guangzhou via Wuhan. This flight was efficient and the process from check-in to boarding was quite smooth, especially it didn't waste my time. Except for we've got satisfying connected seats this time (we had three people together), considerate service from cabin crew. Besides, this flight offered nice food and beverages with some mini pizza as snacks. I've to say CSA had improved a lot.

Aircraft	Boeing 787
Type Of Traveller	Business
Seat Type	Economy Class
Route	SFO to CAN via WUH
Date Flown	July 2016
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

9/10

"helpful, responsive and professional"

K Richards (Australia) 17th July 2016

✅ Verified Review | On the whole, my experience flying with China Southern was very good. The planes from Sydney to Guangzhou and from Guangzhou back to Sydney were Airbuses and they were newer than the Boeing planes flying to and from Europe (I flew to London from Guangzhou and flew back to Guangzhou from Rome) and the facilities on the Airbuses were better. I enjoyed the food served between Sydney and Guangzhou - something I cannot say about the food I was served on numerous flights I have had during the past few years (I take long international flights at least twice a year). The China Southern staff working on the planes were helpful, responsive and professional while the ground staff were efficient and helpful, too. The offer of a hotel room in Guangzhou when the transit time is long is a great idea but it would be preferable if the transit time can be shorter. I would be happy to fly China Southern again.

Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	SYD to FCO via LHR
Date Flown	June 2016
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

9/10