China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2020 reviews
8/10
4 star Skytrax Rating
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9/10

"Thanks for warm service"

(Germany)

Verified Review | Guangzhou to Paris in economy class on 8th Aug. Booking via KLM/Skyteam website smooth. Landing in Paris on time. Overall cabin service was very good and food is delicious. I am a big fan for Chinese noodle however it was not in the menu for the flight on the date. When I explained my query to flight attendants, they gave me a surprise with arrangement of special noodle meal! Thanks for warm service and wish to have more flight with China Southern Airlines in future.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCAN to CDG
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"food improved a lot"

(Canada)

Verified Review | Guangzhou to Vancouver in business class. The check in machine saved lots of time. The food onboard were improved a lot and the wine service. The inflight entertainment programs were updated. The crew worked hard during the daytime flight.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCAN to YVR
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"quite pleasantly surprised"

(Australia)

Shanghai to Guangzhou with China Southern. I was quite pleasantly surprised with China Southern. The way they deal with flight delays was good. My flight from Shanghai to Guangzhou was delayed due to weather issues, the ground staff not only patiently explained to each customer about the flight's status, but also apologised each time. They provided free meals and drinks due to the delay, which was greatly appreciated. The cabin crew seemed well trained and professional.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSHA to CAN
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"a really good journey"

(Singapore)

Verified Review | Shenyang to Singapore via Guangzhou. A really good journey with China Southern Airlines. They provide the family check service for us that we don't need to wait for long queue. The seating arrangement was perfect, they gave us the first row of the economy class with more space for baby moving around. The crew was helpful also during the whole journey.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSHE to SIN via CAN
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"sincerity and friendliness were great"

(China)

Verified Review | China Southern Airlines from Changsha to Frankfurt with my husband on 4 August. He was a wheelchair passenger and we are in a group to travel in Europe. It's quite hard for me to take care of him during this long trip, since we are all over 70 years old. We got perfect service from China Southern Airlines. From check-in to boarding, we had someone to help and answer our questions. During boarding, the cabin crew welcomed us, taking our luggage, showing us our separated seats. Several drinks, hot towels, lovely chats, and sincerity and friendliness were great. The food was good, we had both Chinese and western choices. The seat was a little narrow, but it was comfy.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCSX to FRA
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"professional cabin service"

(United States)

Verified Review | Kunming to New York transferring in Guangzhou. Guangzhou to New York was an enjoyable flight. Arriving Kunming, easily connected to my next flight to JFK. The inflight service was far better than ground staff, who gave professional cabin service. Almost 16 hour flight, I slept a lot and the cabin crew provided meal for me after I wake up. Good impression to take China Southern.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKMG to JFK via CAN
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"could not use the mobile phone"

(Italy)

Verified Review | Guangzhou to Rome via Wuhan with China Southern Airlines. The ground staff and the flight attendants were nice and patient, the transfer service in Wuhan was smooth. The food on board was delicious, they served two hot meals and snacks. The entertainment programs were multiple choice, I really enjoyed the movies. The seat can fully recline which made me feel comfortable in the long haul flight. But I don't know why we could not use the airbridge both in Guangzhou and Rome. Furthermore, the passengers could not use the mobile phone even if it's on flight mode which is permitted in many foreign airlines.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCAN to FCO via WUH
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"crew provide professional service"

(New Zealand)

Verified Review | Guangzhou to Auckland. Price is acceptable for us to fly in China Southern Airlines economy or business class, the seat are comfortable. Very appreciate the food which seems to be improved. The cabin crew provide professional service that makes me feel like home. I suggest they need to have wifi onboard.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteCAN to AKL
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"not that comfortable for a tall man"

(United States)

Verified Review | I flew with China Southern from Guangzhou to Los Angeles, and it was a nice trip on the A380. The service in the airport is pretty good. The onboard service is also sweet. I love the food of China Southern international flight, especially the noodles. The only problem is the seat space, it's not that comfortable for a tall man like me.
AircraftA380
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCAN to LAX
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"very short flight it was pleasant"

(Japan)

Verified Review | Hohhot to Seoul via Shenzhen. Even if very short flight it was pleasant, and totally another level than China Eastern. Newest planes and pleasant crew, food was ok, both the flights on time and the Lounge in Shenzen was nice. I'll fly with them again,
AircraftA320
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteHET to ICN via SZX
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review