China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2019 reviews
8/10
4 star Skytrax Rating
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9/10

"think the service is flexible"

(China)

Verified Review | Guangzhou to Beijing with business class. The flight attendants helped me to put carry on luggage from boarding. I enjoyed different services for ground and in flight service after upgrading golden membership. For example, my checked luggage always be claimed advanced. In flight, flight attandents reserved meal according to me taste. I think the service is flexible. I enjoyed in flight service and hope take again next trip.
AircraftBoeing 777-300
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteGuangzhou to Beijing
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"staff are attentive"

(New Zealand)

Verified Review | China Southern flight 308 and 335, from Amsterdam to Guangzhou and Guangzhou to Auckland. I was upgraded from business to first class for the last leg, but this review could be equally applied to both. A major positive feature of China Southern is the business and first class forward to aft orientation of the seats, which gives you more privacy than the herring-bone configuration of the seats. The food selection and preparation on this route is the best of any airline I've flown. The staff are attentive without being intrusive which is a rare encomium these days. When you arrive at Chinese ports, they look after you well when you are not so familiar wiht the lie of the land, and will escort you to the right place without fuss if you need a hand.
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteAMS to AKL via CAN
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Oon the whole, the flight was nice"

(China)

Verified Review | LAX to CAN, Business Class. I found that this flight was not as crowed as my first trip, only 2 others in Business class. Welcome drink of Champagne and purser took the meal order. I enjoyed my meal. The business class seats have touch screen IFE. New movies had been uploaded. My handset was broken once but after re-starting, it worked until landing. The cabin temperature was good for me, as I was wearing only short and shirt. On the whole, the flight was nice with delicious food and professional service.
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLAX to CAN
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"it was a pleasant trip"

(Australia)

Verified Review | Shanghai to Melbourne via Guangzhou. Although the first trip (Shanghai-Guanzhou) delayed a long time due to bad weather, the service in the airport and cabin were very good. Cabin staff very good and courteous. Food was also good, there were many varieties of drinks to choose from. Inflight entertainment was very rich. All in all, it was a pleasant trip, hope that the next journey will be just as good.
AircraftA330
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSHA to MEL via CAN
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"cabin surrounding was very comfortable"

(China)

Verified Review | Premium economy class from New York JFK to Guangzhou on China Southern Airlines Boeing 777-300ER. I liked the service for drink and meal. Also the cabin surrounding in flight was very comfortable. I enjoyed the flight attendants good service and had a good rest.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteJFK to CAN
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"attendants were nice and attentive"

(China)

Verified Review | Guangzhou to New York. There are self-check-in machines which are easy to operate in Guangzhou airport. The plane was clean and I got a seat in business class. The flight attendants were nice and attentive, I got a nice sleep during the late night flight. The food was delicious. I am looking forward to flying with China Southern airlines again.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCAN to JFK
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"free upgrade to business class"

(China)

Verified Review | China Southern Airlines flight from Guangzhou to Hangzhou. We got the message that because the weather, our flight was canceled, when we at home. But our trip was very important. When we arrived the airport, the ground staff very patient to help us to change the flight. Finally, we were smooth ahead of take-off, and free upgrade to business class. The flight attendants service were very warm. But the meals and entertainment system still need to improve, the food was not particularly consistent with my appetite.
AircraftA319
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteCAN to HGH
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"attentive staff and good food"

(Australia)

Verified Review | Guangzhou to Sydney with China Southern. Comfortable lie flat seat, good pillow and duvet cover, clean cabin with attentive staff and good choice of food. The only problem was the queue in front of the toilet because it was used by both business and economy class travellers. Credit to the crew for frequent cleaning of this toilet because it needed it due to such frequent use. It is a shame though that a dedicated business class toilet was not provided and so we all crowded waiting around the toilet door.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCAN to SYD
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"pleasant but not overly attentive"

(New Zealand)

Verified Review | Auckland to Guangzhou in June this year and was disappointed with the service. Staff were pleasant but not overly attentive, I found I could not understand what was being said over the intercom. The seats were narrow and I could hardly get in and out of my seat space wise during flight. The food was alright but not very filling and often there was no choice as they ran out. On an 11 hr flight two meals were offered, was water offered between meals, no snacks were offered. The inflight entertainment was located on the inside of the armrest and the system was difficult to use. Facilities at Guangzhou airport were minimal and after paying nearly $70 for two hours in a premium lounge in a 7hr stopover, I decided to decline this on the return flight. Instead I asked at the information desk if I had enough airmiles to upgrade on the last leg. The assistant assured me that I did and she tapped into the computer and said it was done and my seat had been upgraded. When I boarded the plane I was told that this wasn't the case and she couldn't do it at the desk, rather embarrassing. I did not find my experience enjoyable.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAKL to CAN
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"trustworthy and utilitarian"

(Australia)

Verified Review | Melbourne to Guangzhou is convenient with a reasonable price, I reckon this airline trustworthy and utilitarian. However, there're many aspects to be improved, one in my greatest interest is the support to overseas customers. This area is currently immature and developing. In my recent flight, I purchased my ticket in Bestjet for a larger discount, then realized that I couldn't do online check-in, as well as other services. Besides this, the support is weak in Melbourne.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMEL to CAN
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review