"free baggage is 2x23kg"
Xang Li (China)
✅ Verified Review | Guangzhou to Nairobi with China Southern Airlines . The duty free is amazing and price is cheaper than the malls. Food is typical chinese food, dessert and salad so good! The allowance of free baggage is 2x23kg which is much better than other airline! I will chose this airway again!
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | CAN to NBO |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the excellent cabin crew."
1 reviews Xiaofan Yang (China)
✅ Verified Review | New York to Guangzhou, the Boeing 777-300er was almost new, with large entertainment screen on each economy seat. Seat was comfortable, although could have even more space. The ground service in JFK was not so satisfactory as it took me more than 1 hour to wait for check-in, while the food served in Economy Class can not reach the average level of a short-haul international flight - far from a long-haul standard, just a bit better than an ordinary Chinese domestic flight. But as for the really competitive price (CNY 4700 round trip from Shanghai to New York via Guangzhou departed on National Day Holiday), all the negative facts were acceptable. What impresses me the most was the excellent cabin crew. My mother felt not so good when boarding, and the purser took great care of my mother, offering her hot water, pillow, blanket and anything she want.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | JFK to CAN |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very good service on board"
Jolin Lin (Australia)
✅ Verified Review | Guangzhou to Melbourne. They provided very good service on board. Staff were nice; cabin was clean and comfortable with access to movie, TV and games. Staff were generous when I asked for more food for my daughter. The only flaw of this trip was the boarding process. We took a shuttle bus to go on board which was not so convenient. Hopefully the airport could make an improvement of it.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | CAN to MEL |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"attendants were considerate"
Li Zhang (China)
✅ Verified Review | I took the flight from Guangzhou to Amsterdam with China Southern Airlines. It's an amazing flying experience. Everything goes well throught the flight. I am quite satisfied with the cabin service, as the flight attendants were considerate, polite and helped me a lot. The beverage and meals were better than before, and I liked the chicken noodle. I was sitting an aisle seat in economic class, which was wider and more comfortable than my last flight.
| Aircraft | A330-200 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | CAN to AMS |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"good value for business class"
Edward Catherwood (New Zealand)
✅ Verified Review | In October 2016 my colleague and I flew China Southern business class to Amsterdam from Auckland via Guangzhou, for approx fourth time in 3 years (and second time this year). Overall it's good value for business class travellers, with the odd minor annoyance. The 12 hour leg from Auckland to China is generally not full but often the European leg is busier. The quality of cabin service is highly variable depending on English skills and training of staff. One annoying feature is the preferred meal selection are very seldom available, and the remaining meal choice can be quite inedible, and in general insufficient numbers of best meals are allocated (eg China Southern Beef noodle soup, and Al Brown designed meals). This seriously needs sorting out as paying business class flyers should get their choice of meals. Allegedly you can pre book meals on the China Southern website but how many business class travellers have got time to muck around with this, especially when the website is really hard to navigate. The flight connections to and from Auckland are not that great either, with 6 to 8 hour stopover in China which extends the trip substantially. The VIP bus from the plane is a good service, as exiting make sure you follow the hostess carefully to the transit desk area. However, the China Southern International lounge is disappointing (unless you are able to get into the Elite section) as the air-conditioning cannot cope with the heat and humidity, and lounge staff are disinterested in general, and slow to clean the showers and make these available. However, these annoyances aside the business class lie flat seats are damn good and timing reliable so it's simple to get a good sleep and arrive in Europe for business relatively refreshed at 0645 Monday - for half the price of AirNZ business class ! Encourage competition on business class flights from NZ, and give them a go.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | AKL to AMS via CAN |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"attentive and highly professional"
1 reviews Bill Wilson (Australia)
✅ Verified Review | Paris to Sydney via Guangzhou. I am mature in age and as an airline traveller having been required to travel a great deal during my 40 year career as a corporate/commercial lawyer. Most of that travel was in first class. Now that my travel is personal and requires 2 tickets I need to look carefully at the costs. I chose to fly business class with China Southern Airlines and can say without any hesitation that it was equal to if not better than many of the first class flights I have had with airlines such as Qantas and British Airways. In particular I found the China Southern cabin crews to be very attentive and highly professional. My wife and I travel to Paris once or more every year and in future it will be with China Southern Airlines.
| Aircraft | A330 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | CDG to SYD via CAN |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"deliver a good product overall"
Ian Gilligan (Australia)
✅ Verified Review | After flying their lovely Boeing 777 in business class from New York to Guangzhou the night before, the older A330 on the daytime service to Sydney was not so impressive - especially the side-by-side seating. I'd slept well in the Boeing 777 and stayed awake for the 9-hour Sydney flight. Service from the attentive cabin crew was friendly and efficient, and the food was well above average, with a wide range of options; wine choice was more limited but of good quality. Toilets were kept clean. The inflight entertainment was average, but I rarely bother with inflight movies anyway and prefer listening to my own music, so this wasn't an issue for me. The business class cabin was barely half full on this sector and the window shades were down throughout the flight, so the atmosphere was very quiet and comfortable. I've flown China Southern a few times now and found them to be reliable and pleasant - they clearly make an effort and deliver a good product overall.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | CAN to SYD |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"recommend China Southern Airlines "
Peter Ye (United States)
✅ Verified Review | CZ657 from Guangzhou to San Francisco on Oct 9, 2016) is the best flight I have taken. No delay. The food tastes great. Nice crew, smiling and ready to help. Whenever I asked for service, they came immediately. The flight and the crew provided information explicitly. After the flight, I easily got my checked luggage. I will definitely recommend China Southern Airlines to my friends.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | CAN to SFO |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"flight attendants were nice"
1 reviews Fuks Stephen (Australia)
✅ Verified Review | Guangzhou to Melbourne with China Southern Airlines in business class. The check in was smooth, food was tasty and seat space was considerable. The flight was full and overnight, the flight attendants were nice to take care of everyone and move gently in order not to wake up the passenger who was slept. The seat can lie flat down, so I had a good rest in the flight. When we landed, they provided the express card for business class passenger. It was a nice flight experience.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | CAN to MEL |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"making my journey a pleasant one"
Luoyi Zhou (China)
✅ Verified Review | Guangzhou to London, and I paid for inflight upgrade from Economy to First Class since there are empty seats. Due to the inflight upgrade agreement that the food will be equivalent to economy class. But the crew were very generous to give me extra snacks and fruits. In my opinion, it is the service that determines a person that would like to choose the airline again or not. I'd like to thank all the crew in CZ303 on 5th October, 2016 for making my journey a pleasant one.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | CAN to LHR |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
