China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1514 reviews
8/10
4 star Skytrax Rating
Filter Reviews by :
Show
10/10

China Southern Airlines customer review

(United States)

Recently flew rt LAX-CAN-BKK on China Southern. The flights between LAX and CAN on new A380's were fantastic! The planes were very clean particularly the lavatories throughout both flights. The cabin attendants were attentive and there was never any communication problems with the cabin personnel. Food and beverage service was fast and excellent (in economy). The meals were surprisingly good. The price was a bargain. The Guangzhou airport was modern and clean. The transfer connections were easy and nearby. You don't have to go through security for a second time and you don't have to dash to another faraway terminal. The 737 flights between CAN and BKK were so so. You're packed in in 3 across tight seating. It's a quick 2.5 hr flight with beverage and meal service which didn't match the standards of the A380 flights. All in all I highly recommend CSA for a trans- Pacific flight to Asia!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

China Southern Airlines customer review

(China)

From Shenyang to Shanghai. Flight on time. Priority check-in luggage handling security etc all fine. Got free upgrade to First class being a Gold Skyteam member. Nothing to complain about. Airplane brand new clean and FA friendly and professional.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

China Southern Airlines customer review

(Germany)

CZ 3569 on January 2015 in Business Class Airbus 320 from Shenzhen to Hangzhou. Ground Staff at check-in counter were helpful and friendly. The lounge was very quite clean with a good selection of food and drinks. Boarding very fast breakfast with coffee of a very good quality and flight attendants spoke good English - friendly and smiled. I would definitely recommend China Southern Airlines.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

China Southern Airlines customer review

(China)

CZ301 from Guangzhou to Sydney on 10/10/2014. The food was delicious. The service fantastic in particular during meal times. The facilities were great toilets were always clean and the in-flight entertainment system had more than enough to entertain throughout the 9 hour flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Australia)

Flew SYD-CAN return in November 2014 with family. I am 6ft 3 and standard economy seats were a surprise - I was comfortable whole trip and could position me legs under the seat in front. Staff were very good - language no issues - Our economy Cabin has a Western Steward/Hostess on both legs. Food was surprisingly good drinks service no problem. Planes were clean toilets cleaned regularly in flight. On time leaving and arriving both legs. 9 hour flight was smooth and comfortable sleeping well. 2 Daughters enjoyed flight. Used airline to fly to Canton Fare.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(United States)

Another pleasant flight with China Southern third round trip in a year from LAX to CAN. Ground staff were friendly and helpful during delay. Business lounge was crowded no quiet moments at all. Brand new Airbus 380 seats and lavatories were clean good selection of movies and drinks. Food was just OK. It was a night trip from CAN to LAX so I enjoyed a sound sleep on lie flat seats. Cabin staff were attentive but had to be really patient with them because most of them spoke poor English and I didn't quite understand what they said most of the time. Good experience from a competitive expense definitely my first choice on this route.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(United Kingdom)

CZ303 24/01/2015. My flight was quite troublesome. I had to stop twice before the final destination and had to spend a night in Guangzhou. I have never been Guangzhou before but the hotel transport and breakfast were all perfectly arranged so I did not need to worry about anything! I also had some visa problems I must say that staffs were extremely helpful and patient. They managed to confirm everything with the border control of both sides before sending me to the plane (on time!). During the flight the air-hostesses were smiley. The food served was average and there were not many new movies but overall the staff made the journey very pleasant.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

China Southern Airlines customer review

(Australia)

Flew from Delhi on Jan 10 flight CZ360 and connecting flight CZ343 to Melbourne. In-flight service all the way from Delhi to Melbourne was very poor. Part of the problem was the knowledge and command of English language. Both countries - starting and destination English is the language of communication. The airline has ignored this fact. Quality of food was bad on both sectors. Alcohol was practically non existent and if so not even Chinese drink like beer of which I am fond of was not on menu. China Southern Airlines is a cheap second rate airline and may remain that way if it does not improve its game. I had to take it because I had to be in Melbourne on Jan 11 and this was the shortest flight at a reasonable cost.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

China Southern Airlines customer review

(Germany)

PEK-XMN-MNL CZ377 A321. After boarding we were grounded what turned out to be 2hrs. FAs were starting to serve meals on the ground and even collect them. I knew I'd be very late (1am due to delay) in MNL but it was impossible to get transferred to another flight. FAs seemed very unhappy that I complained at all. I ordered Hindu meal. PEK- XMN: chicken in tomato sauce with rice and fresh beans with coconut flakes. XMN-MNL: Fish in mostly soy sauce rice pak choi or morning glory. Each time accompanied by roll salad and dessert - tasty. Downsides again: Black coffee had to be prepared on request no diet/zero Coke or even soda. Seats not as good a A332 but okay. Entertainment only general TV sets without sound.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Southern Airlines customer review

(Germany)

AMS-PEK and CAN-AMS. I ordered Kosher meal but I'm not Jewish which seemed to be a relief to the FAs concerning the heating and handling of the meal. Meal itself on AMS-PEK was made in UK but not completely defrosted yet and not that tasty. CAN-AMS was made in China and much better. All came in a plastic box inside plastic foil with seal and cardboard. Downsides: Black coffee had to be prepared on request no diet/zero Coke or even soda. Great service by all of the flight attendants! Although not all speak perfect English they try very much to help. I even could get a few leftover meals (garbage anyway) for my layovers. Seats were quite nice as well headrest moveable up and down and sides could be set up to keep the head from flapping to the sides.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
2_6_spacer

» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review