China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2019 reviews
8/10
4 star Skytrax Rating
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9/10

"enjoyed all the empty space"

(China)

Verified Review | Guangzhou to Manila, ticket price is only cost 95 US dollars. The flight attendants were friendly and enthusiastic. It was a public holiday in China, there were not a lot passengers in this flight, so I enjoyed all the empty space. The food tasted good but the seat spaces could be larger.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCAN to MNL
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"change airplane at the last minute"

(United States)

Verified Review | Guangzhou to Los Angeles on October 3rd. Although it has been delayed 2.5 hours due to the mechanical problem and announced by the captain to change the airplane at the last minute, it was amazing that to move everything including crew preparation, food, luggage, re-boarding, and others from one airplane to another on the A380, attendants were able to get everything ready efficiently.
AircraftA380
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteGuangzhou to Los Angeles
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"inflight upgrade service to business"

(France)

Verified Review | Guangzhou to Paris. I have paid for inflight upgrade service from economy to business class. Under the upgrade agreement the food would be as economy, but crew were served me extra meal and fruits, sandwich. If China Southern could prepare more per-meal for temporary upgrade it would be better. Headset with noise-cancelling are good but do not work well all the time, changed two times during flight. Movies with long advertisement disturbed 3 times. Ground services staff is quite patient with my luggage and mileage question.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCAN to CDG
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"thank all the attendants"

(China)

Verified Review | Beijing to Nairobi via Guangzhou. As I suffer from insomnia, I have trouble sleeping in a confined space, however understanding my situation the attendants suggest beverages that would help me sleep. And seeing that it did not work, they kind enough to sacrifice their break time to speak with me. In my consideration, it is small things such as this that makes a passenger feel at home on a plane. I would like to thank all the attendants on-board CZ633.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RoutePEK to NBO via CAN
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"improve customer services skills "

(Australia)

Verified Review | Guangzhou to Melbourne. It was a full flight, the cabin crew were brilliant. As the transit passenger, I flew from Beijing to GuangZhou on 2nd October. I called Customer Services Team at Melbourne Office in different occasions to confirm my transit hotel arrangement, but none of these occasions the customer services staff has informed me that I need to book the preferred hotel via CZ online system, hence, when I got to GuangZhou on 2nd October in the evening, the nearest hotel has been booked out (15 rooms in total according to the staff). Then I was sent to Dong Fang hotel which was 40 minutes away from the airport. According to China Southern Airlines website and ground staff, it’s a 5 Star hotel, I have to say, not sure where these 5 stars come from, it was worse than a zero star motel. The room is dirty with very strong moldy smell, the staff poor, it was not a good place to stay. As for the ground transit staff, please improve your customer services skills and please learn from the cabin staff.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteCAN to MEL
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"pleasant night flight"

(Netherlands)

Verified Review | Guangzhou to Amsterdam was a pleasant night flight. I fell Asleep almost immediately after supper was served. One flight attendant located besides the emergency exit is very friendly and helpful. The cabin temperature seemed to be set a bit low, I have to put my jacket on and cover myself with the blanket.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCAN to AMS
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"happy with the price I paid"

(New Zealand)

Verified Review | Auckland to New York JFK via Guangzhou. Checking in and boarding at AKL were effortless - my bags were checked all the way to JFK and I was able to change seats into the front Business cabin, which is much better than the rear one. On the plane I was welcomed and addressed by name through both flights. The seat was very comfortable (made more so by having the adjacent seat empty). Take off on time. Gate to gate IFE, although I had to ask for headphones (medium quality noise-cancelling). Cabin staff asked for drink and meal orders before take off for both meals. She also asked whether I'd like to be woken for both meals. I had pre-ordered by the website (not easy to do, the CZ website is not easy to negotiate). Meals were both good - probably not as good as other full service carriers in Business, but I was satisfied. Wine selection was fine. Service was speedy for a 2300hrs departure, then off to sleep. Lie flat seat wasn't bad for sleeping, but would have benefited from a small mattress. Cabin temperature was perfect for me (probably a little chilly for most); the duvet provided was awesome - doubled as a sort of mattress if you didn't need it for warmth. Cabin staff were very quiet during the night, but were available for anything that I wanted. We arrived into Guangzhou early. Very speedy exit from the plane, and then taken by coach to customs and immigration. As promised, there was an airline rep who had a board with my name, and she shadowed me all the way through everything. China Southern provided a hotel room and the agent even helped me check in. The Pullman hotel had dreadful systems and it took an hour to find me a room. The second flight to JFK did not begin well. Cabin staff were down at least 1 person and it took 3 attempts to get headphones and he got confused about taking drink orders. We left almost on time (about 8 minutes late). The seat belt in Business on the Boeing 777 almost cut my neck until I figured a way to wear it only as a lap belt - this needs to be altered. Meals were same quality as the first leg - but plenty of courses, so when some things weren't to my taste, it didn't matter. Great self-serve snack bar in flight. Got a really good sleep - very comfortable. When I awoke, they had just finished the second meal, but the cabin staff were great - they waited for me to wake and then served me without rushing. Overall the IFE wasn't great - no box sets just occasional episodes. Movies not really to my taste, but I can't really blame the airline for that. Arrived into JFK early - but were kept hanging about waiting for ground control. Very speedy bag delivery. It's a long way to get to New York via China, but the competitive Business class fare (almost half what other airlines were charging when I booked it) made it an easy choice. While the product wasn't always perfect, there was quite sufficient to make me very happy with the price I paid. I arrived far, far fresher than I do when I choose premium economy or economy on other airlines. It is 36 hours with stop over, but if time isn't an issue for you and you want Business class comfort, this is a good option.
AircraftBoeing 787 / 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAKL to JFK via CAN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"value for money"

(Australia)

Verified Review | Brisbane to Los Angeles LAX via Guangzhou with China Southern. I just completed the return trip. Overall, you get what you pay for, the planes are new, the tech crew are very good ie a very smooth flight, inflight entertainment is average but the food needs a major update. I was under no illusions getting on board this flight but as mentioned it was value for money.
AircraftA330 / A380
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBNE to LAX via CAN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"cabin crew were terrific"

(Australia)

Verified Review | Guangzhou to Melbourne on 20th September. My daughter got quite sick on the flight and the cabin crew were terrific with helping her. They responded quickly and efficiently. This happened twice and were so good to her. They kept checking on her to make sure she was ok afterwards. Thank you so much.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCAN to MEL
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"impressed with all the service"

(Australia)

Verified Review | Guangzhou to Melbourne. This trip is the first time I fly business class with China Southern Airlines. The business counter check in service at the airport is efficient. The cabin seat is comfortable, and there are good choice of on board meals and we enjoyed the food and drinks. We are very impressed with all the cabin staff service. They even check the toilet prior to us using it. Inflight entertainment is good. We will definitely recommend China Southern Airlines business Class.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteCAN to MEL
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review