China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1208 reviews
8/10
4 star Skytrax Rating
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9/10

China Southern Airlines customer review

(Australia)

Flew CZ325 from Guangzhou back to Sydney on 9th May 2013. The whole crew were friendly I seated in 37K. One of the passengers in front of me had a heart problem and crew reported to the purser the purser seemed experienced broadcast for a doctor on board and stayed with this passenger. He was very professional. Food is ok but not brilliant inflight entertainment could be better. I am an elite plus member with skyteam and a frequent flyer. Would fly again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

China Southern Airlines customer review

(Australia)

Domestic flight in China from Harbin to Beijing. Booked the ticket at noon on the day of departure. I still got 20% off the price. The service was ok the dinner was awful as usual. Chicken rice and beef noodle. Airbus A320 is kind of new but it has no individual entertainment system just a few common used televisions over our heads. Barely nobody watch that. The whole flight was average.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

China Southern Airlines customer review

(Australia)

Round trip Melbourne - Guangzhou - Melbourne. Leg room is good. However service is bad. The airplane equipped with some big screen TV (not individual LCD like other airlines) with no sound and you have no choice but to watch their chosen programs. However on my trips the TV was not working. When we complained to stewardess she acknowledged the problem but did nothing to fix it. Not even an apology. No music channels provided. On the food front if you are Asian then you will get either rice or noodle automatically (unless you complain and request Western food). It also the only airline serves beverages that are not chilled. Even beer is warm. I don't think I'll fly with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

China Southern Airlines customer review

(Australia)

One of many business class trips made on China Southern. I must say that the seats on business class are of old design and not as comfortable as some newer designs since it cannot go to 180 degree as yet. The cabin crews were friendly as usual but you can also sense some are really inexperienced. Overall all my flights total 4 of them being Melbourne - Guangzhou Guangzhou - Beijing Beijing - Guangzhou and Guangzhou - Melbourne were all on time. I was happy with the experience.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

China Southern Airlines customer review

(United Kingdom)

LHR-CAN-AKL. Flew both directions Business Class in March 2013. New A330s with flat bed. All flights were extremely comfortable and landed ahead of schedule. As 3 flights were overnight I didn't bother with the IFE too much. Bed was comfortable so I slept most of the time. Disappointed the in-flight map only worked on LHR-CAN flight but that's just something I like. Staff were very courteous and I didn't experience any particular language problem. Food was plentiful. After a couple of flights it was easy to pick and choose the courses you wanted. Service in Guangzhou in both directions was great. I was met at the door of the plane by airport staff marched through transit and within ten minutes was sat in the business lounge which I found pleasant and uncrowded. Plenty of relaxing chairs. I will definitely use them for the Australia/New Zealand run again just for the out and out comfort of the seat/bed alone not forgetting the unbeatable price.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(Australia)

Two flights - Tokyo to Guangzhou and Guangzhou to Sydney. Although limited movies this was easily overcome by bringing an ipad. The food was equivalent to airline food pleasant but not great. The staff were very helpful and courteous at all times. I would book again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

China Southern Airlines customer review

(Australia)

Flew Sydney to Guangzhou return in economy. Flight leaving Sydney and Guangzhou about 30 mins late. Food was notably better out of Sydney (OK) than Guangzhou (Terrible). However both ways the food was not hot (just lukewarm). Out of Sydney the hostess served me coffee in a plastic cup rather than in the coffee cup on the tray (odd). It appears on flights to and from Australia they have employed 1 native English speaker as cabin crew. The cabin crew friendly and reasonably efficient. The cabin (A330) was not well maintained. My seat on the return leg to Sydney was broken and the bathrooms were the dirtiest I've seen on my travels. Entertainment is very limited (bring your own). While my review appears mostly negative I think they do offer value for money.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Southern Airlines customer review

(Australia)

The ground staff were very attentive at YVR Vancouver airport. YVR-CAN-PER went very well. The lounge at YVR was okay as was food. Boarding efficient. Chief Purser in flight was also very friendly attentive and patient on board.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(China)

Shenyang to Guangzhou and Guangzhou to Sydney February 2013. Overall excellent value for money. Flights were on time along with my bags food good and service attentive although English language not always good. IFE poor. Transfer in Guangzhou not that easy: Outbound took 2.5 hrs to get short stay permit to transit for 19 hrs but then taken to Pullman Hotel which was great. Return flight permit no problem but transit hotel was Good East which was dreadful so spent most of the time in the business lounge which was good. Seats spacious and comfortable - converts to flat bed.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(Hong Kong)

CAN-CDG and LHR-CAN in Business Class. CAN-CDG on an A330-200 not new but properly managed. Business class seats are not fully lie flat but angled flat beds and a bit small to me. When I boarded the cabin crew greeted me. Service was attentive and they kept refilling my glass. I reserved a special meal and it was good. As we all know the in-flight entertainment of CZ isn't that impressive but I have my Pad. Good Skyteam transit experience in CDG for my connecting flight to CPH but the AF lounge was packed! LHR-CAN on another A330-200. Not full again so it was another quiet trip food was good and service was still great. Again return from China to Europe (including a round trip ticket to CPH) in business is the cheapest ticket I can get CZ might not offer fancy in-flight entertainment nor great food like CX or TK but they offer you a comfortable seat with great attentive service. I will definitely travel with CZ again in future.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

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