China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1269 reviews
8/10
4 star Skytrax Rating
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10/10

China Southern Airlines customer review

(Australia)

Delayed due to bad weather on arriving in Guangzhou. I had a tight connection via Xiamen to Amsterdam for a wedding. Ground staff were great they redirected me directly from Guangzhou to Amsterdam on the first flight - there was a long delay and without asking for it they put us up in a hotel and fed us. Our bags arrived in Amsterdam. They handled the volume of people very well - prioritising correctly and communicating it. The seats on the A330-333 had lots of room (SYD to Guangzhou) the seats on the 737 from Guangzhou to Amsterdam not so good. I didn't eat anything except the fruit and vegies but others said the food was good. We got a 72 hour Chinese Visa with no hassles at all.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Australia)

Flew LAX to Guangzhou to Sydney in Bus Class. The A380 was only 60% full and was looking a bit tired lots of marks and dings in the trim. Had the lay flat beds and the plane was very quiet slept well. Fare was very good about half of the normal fare I pay for business so I decided to give them a go. Crew were very good food Ok for business as was drink service. My son wanted a Vodka and orange but they didn't carry vodka on board. Cabin crew has basic English language skills only. Met at the gate on arrival in Guangzhou and escorted through the transit process and into the lounge had a shower and lounge was very good. Had a ticketing issue with our Sydney flight as I wanted try and go direct to Perth. The desk staff did all they could to help but it wasn't possible due to schedules. Flight to Perth was in standard throne chairs otherwise no problems plane clean and tidy and food and drinks good. Only bad points was after take off from LAX the crew filled the remaining business class seats with people from other classes no big deal just a large influx banging bags around about an hour into the flight. Our transit time in Guangzhou was 4 hours. Otherwise better than Id expected and if I could time the Perth - China - LAX flights right Id use them again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

China Southern Airlines customer review

(New Zealand)

NZ to London (12th Aug 2013) on CZ306 10pm Airbus 332. Got a very cheap flight and wasn't expecting too much. Seating and leg room was good as any other flight I have travelled any announcements made are in Chinese first followed by English have to listen carefully to understand but no big deal. Service I must say is not as good as other flights I have been on but certainly acceptable. No ice with your drinks! Food I have to say is just ok! Both legs of the flights had own personal screens (touch screens) first flight didnt not work and you have to use the remote which is in the seat (which you cant take out) to get the screens to work can be a bit of a pain. 2nd flight it worked every now and again my daughters worked fine so just luck I suppose! I would certainly fly with them again for the price large saving if travelling with a family of four.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

China Southern Airlines customer review

(Australia)

Sydney to Amsterdam stopping in Guangzhou. Every stage of our trip resulted in issues - from booking (they changed our itinerary prior to departure). Once flying food quality and choice dreadful staff cannot speak English and don't want to answer your questions. We missed 4 connections in total (none our fault) and trust me on the ground in China with unexpected flight delays is the last place you want to be. Disorganised unprofessional unpleasant. Never again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

China Southern Airlines customer review

(Australia)

Sydney to Guangzhou. I found the cabin staff and service excellent. The Cabin Purser showed great leadership and attendants were very attentive. The food could be improved - one of the meals described as chicken porridge but in fact was chicken congee. The midday meal was very good. Overall a great experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

China Southern Airlines customer review

(Australia)

I had an Air France ticket from Paris CDG to Melbourne. The second leg of the flight from Guangzhou to Melbourne was operated by China Southern. There were no personal television screens only shared screens which screened movies with illegible English subtitles. The lack of in-flight entertainment made this 9.5 hour flight dull and unpleasant. The food was the worst I have had on an airline: for dinner I chose noodles with beef the beef was a couple of tiny pieces of mince. My partner chose the chicken with rice and although the rice had a nice flavour there was hardly any chicken. The only decent meal on the flight was the omelette and hash brown which I chose for breakfast. The seats were also of a very poor standard. The headrests did not contain the function which allows you to push two flaps inwards in order to stop your head from lolling about when you fall asleep. I have had these adjustable headrests on other economy-class flights including the flight with Air France from Paris to Guangzhou and flights with Etihad Airways and Qantas. In addition the armrests between the seats could not be pushed all the way upwards and consequently my partner and I were unable to lean on each other without hitting our faces on the protruding armrest. The absence of personal in-flight entertainment and the extremely poor quality of the food and the seats compared with other economy-class flights means I won't be flying with China Southern again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

China Southern Airlines customer review

(Canada)

Flew between Vancouver and Guangzhou and was very disappointed at the quality of the food provided. The food on the flight to Guangzhou was the worst I have had on an airline. In addition very little entertainment was provided to help me kill time over this 12 hour flight. There were only 6 channels of videos. Most were Chinese films with subtitles but the screens were too small for the subtitles to be readable. On the return flight we were delayed several hours leaving Guangzhou but staff didn't explain why. They simply said "bad weather" although we could see many other planes leaving the airport for North America. I fly a lot and don't expect to be pampered when I fly economy class but this was way below par.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Southern Airlines customer review

(New Zealand)

The service seating and cabin staff were very good on both legs of our flights from NZ to London late June 2013. The first flight from NZ to Guangzhou was on one of the older planes which unfortunately did not have the lay flat beds (only Z type) - passable but not as comfortable as the lie flat beds on the Guangzhou to London flight Food and refreshments were good to excellent We are looking forward to our return trip to NZ in 2 days time with China Southern which I feel sure will another happy experience.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

China Southern Airlines customer review

(France)

AMS-PEK PVG-TPE TPE-CAN-CDG. AMS-PEK: Sky Priority boarding worked well very generous leg room on this segment. Shared TV screens with very poor quality headsets. Food was substandard. Well groomed flight attendants but level of English should be improved. Bags took for ever to be delivered in PEK. PVG-TPE: took a while for ground staff to recognize AF/KLM Flying Blue status and didn't seem to know how it worked. Was only able to check one bag but was allowed to have 2 carry on bags. No priority boarding but still quick and efficient. Nice clean aircraft. Hot meal (though of poor quality) for this short flight. TPE-CAN: flight cancelled due to typhoon in Taipei. Fair enough. Was told to contact my travel agent to get rebooked as they said they didn't have access to the booking system in TPE. Asked to speak to a China Southern manager and within seconds and thanks to FB Elite membership was escorted by an airline rep to a Hainan airlines agent who got me one of their last seats available to CAN. CAN-CDG: efficient Sky Priority check-in by nice agent who even used her best French. Exit row seat offered. Efficient Sky Priority security line and boarding. Clean modern cabin interior PTVs well groomed flight attendants again. Not very personable but probably due to language/culture barrier. Very little English spoken again. Entertainment system good enough to keep you occupied. Food substandard. Bags delivered promptly in Paris. All in all good value for money. Sky Priority a real plus.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(Philippines)

Manila-Guangzhou-Paris / Copenhagen / Amsterdam-Guangzhou-Manila. Easy transfer in Guangzhou travelling with 2 children. No transit visa for China required. Seat to and from Europe had VOID entertainment. The cheapest ticket and we would definitely fly with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review