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Verified Review | Auckland to New York JFK via Guangzhou. Checking in and boarding at AKL were effortless - my bags were checked all the way to JFK and I was able to change seats into the front Business cabin, which is much better than the rear one. On the plane I was welcomed and addressed by name through both flights. The seat was very comfortable (made more so by having the adjacent seat empty). Take off on time. Gate to gate IFE, although I had to ask for headphones (medium quality noise-cancelling). Cabin staff asked for drink and meal orders before take off for both meals. She also asked whether I'd like to be woken for both meals. I had pre-ordered by the website (not easy to do, the CZ website is not easy to negotiate). Meals were both good - probably not as good as other full service carriers in Business, but I was satisfied. Wine selection was fine. Service was speedy for a 2300hrs departure, then off to sleep. Lie flat seat wasn't bad for sleeping, but would have benefited from a small mattress. Cabin temperature was perfect for me (probably a little chilly for most); the duvet provided was awesome - doubled as a sort of mattress if you didn't need it for warmth. Cabin staff were very quiet during the night, but were available for anything that I wanted. We arrived into Guangzhou early. Very speedy exit from the plane, and then taken by coach to customs and immigration. As promised, there was an airline rep who had a board with my name, and she shadowed me all the way through everything. China Southern provided a hotel room and the agent even helped me check in. The Pullman hotel had dreadful systems and it took an hour to find me a room. The second flight to JFK did not begin well. Cabin staff were down at least 1 person and it took 3 attempts to get headphones and he got confused about taking drink orders. We left almost on time (about 8 minutes late). The seat belt in Business on the Boeing 777 almost cut my neck until I figured a way to wear it only as a lap belt - this needs to be altered. Meals were same quality as the first leg - but plenty of courses, so when some things weren't to my taste, it didn't matter. Great self-serve snack bar in flight. Got a really good sleep - very comfortable. When I awoke, they had just finished the second meal, but the cabin staff were great - they waited for me to wake and then served me without rushing. Overall the IFE wasn't great - no box sets just occasional episodes. Movies not really to my taste, but I can't really blame the airline for that. Arrived into JFK early - but were kept hanging about waiting for ground control. Very speedy bag delivery. It's a long way to get to New York via China, but the competitive Business class fare (almost half what other airlines were charging when I booked it) made it an easy choice. While the product wasn't always perfect, there was quite sufficient to make me very happy with the price I paid. I arrived far, far fresher than I do when I choose premium economy or economy on other airlines. It is 36 hours with stop over, but if time isn't an issue for you and you want Business class comfort, this is a good option.