"upgrade fee of only USD $75"
1 reviews Shi Yanfang (China)
✅ Verified Review | Guangzhou to Sydney by China Southern business class with an absolutely cheap price. My ticket was in economy, however, they sent me a message which encouraged me to upgrade to the business class at a fee of only USD $75, so I made it. The cabin crew showed great patience during the whole flight. It was tidy and clean in the cabin, while the meals were of Cantonese characteristic. It was great to watch some Hollywood movies with noise cancelling headphones. I had a sound sleep in the lie-flat seat. I had got my money’s worth.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | CAN to SYD |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"return flight more pleasurable"
M Kamuta (United States)
✅ Verified Review | I recently flew Los Angeles to Guangzhou return on China Southern Airlines. I was seated in 63K on a Boeing 777 on my outbound leg and in 53H (aisle) on the A380 on my return flight. The outbound flight was full and not especially memorable, particularly since I rarely would look forward to a 15hr flight in economy seating. However, my return flight was made much more pleasurable by an empty seat next to me, a shorter 12hr flight time, but most of all the excellent service I received from the flight crew. In particular, a flight attendant from Korea who serviced our section of the plane was attentive, efficient, and provided service with grace and a smile.
| Aircraft | A380 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | CAN to LAX |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"they weren't even apologetic"
M Bialkoski (Canada)
✅ Verified Review | A very unpleasant experience. I was travelling from Sydney to Vancouver via Guangzhou with China Southern, and then WestJet to Calgary. In Sydney they couldn't get my bags checked to Calgary for some reason. I waited at the check in for almost 2 hours with them deleting and rebooking me, only for the attendant to mess up on my last name so they couldn't find me in the System. They then told me that my bags would have to get checked to Guangzhou and I'd have to pick them up and fast track everyone and a staff would be waiting for me to show me where to go. I had 10 minutes before the plane took off at this point. Get to my gate, the attendant finally said that my bags were now getting checked to Calgary, arrive in China with the impression that someone would be waiting for me. Nothing. Go to transfers to international and they told me that since I've been deleted in the system so many times that I had to pick my baggage up here and check everything in and go through security. I go wait for my bags, nothing comes out. I go to the baggage claim help desk and after 10 minutes they finally tell me that in fact my bags are going to be checked into Calgar.. I'm very disappointed in this company for making me almost miss my flight, luggage, and that they weren't even apologetic about any of this, no upgrades or anything.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | SYD to YYC via CAN/YVR |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"professional group of attendants"
Michael Kravchuk (China)
✅ Verified Review | I caught the late flight out of Guangzhou for Phuket. During the flight I got the chance to talk with the flight attendants and was very impressed with their ability to converse in English. They impressed me with their attention to the customers during the flight. They were truly a very professional group of attendants.
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | CAN to HKT |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the meals were decent"
Yanfen Liu (Australia)
✅ Verified Review | I recently flew with China Southern from Shenzhen to Sydney. Overall it was a pretty good experience. Staff at Shenzhen airport were very professional and check-in and boarding was quick and smooth. Great service on the flight, the meals were decent. The comfort level of the seat was okay. All in all, a smooth flight and good value of money.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | SZX to SYD |
| Date Flown | November 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"they actually contacted me"
Brian Corrigan (Australia)
✅ Verified Review | I wanted to give China Southern a big thumbs up for their after flight service to my trip in September 2016. They actually contacted me about my review (1st October 2016) and wanted to know how they could improve their service, this is a first for me but the young lady on the phone was really very good and my feedback was appreciated by the airline. As mentioned, this to me was excellent service and totally unexpected, we are quick to complain but slow to praise as I am also guilty of this offence.
| Aircraft | A330 / A380 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | BNE to LAX via CAN |
| Date Flown | September 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"attendants looked after me"
1 reviews Khara Mohit (India)
✅ Verified Review | China Southern from Guangzhou to New Delhi in business class. It was nice that my request for wheelchair service and special meal service were free of charge. The ground staff worked diligently helped me with my luggage. The flight attendants looked after me with an amicable attidude and great patience during the 5 hours flight. The seat was comfortable with flat down function. In the other way, if they could use the airbridge in Guangzhou would be more convenient for the wheelchair passenger.
| Aircraft | A330 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | CAN to DEL |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"great personalized service"
John Huang (Australia)
✅ Verified Review | Shanghai to Sydney via Guangzhou on China Southern. A 5 star hotel accommodation was provided at the Pullman at Guangzhou Airport for overnight transit. Great personalized service on the flight, two meals were provided plus plenty of snacks. Friendly air hosts and the fast track card was provided at Sydney airport. Thanks to all the crew members.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | SHA to SYD via CAN |
| Date Flown | November 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"price of ticket was acceptable "
1 reviews Wang He (China)
✅ Verified Review | Recently I flew from Guangzhou to Amsterdam with China Southern Airlines in economy class, and I will fly back again in January. The price of the return ticket was acceptable because of some holiday discount from the official website. I chose my seat number from the website without paying extra money and check in was not complex. The flight attendants were nice and friendly. Two meals served during the 13 hours flight, we got the Chinese and Western choices. Pillows, blankets and toiletery kit on every seat. Individual IFE screen for every person, and the movies were latest.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | CAN to AMS |
| Date Flown | November 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"excellent service"
1 reviews Marty van Leuken (Canada)
✅ Verified Review | Vancouver to Bangkok return via Guangzhou in business class with China Southern Airlines. Excellent service. Clean planes, the seats were very comfortable. Meals were good. I had a very tight connection in Guangzhou and was escorted off the plane and driven to international arrivals / passport control. I was escorted through passport control and onward to my connecting flight.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | YVR to BKK via CAN |
| Date Flown | November 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
