China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2019 reviews
8/10
4 star Skytrax Rating
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9/10

"flight experience was nice"

(China)

Verified Review | A non-stop flight from Guangzhou to San Francisco with China Southern Airlines. The ticket price was around 780USD included tax which was acceptable for me. The check in procedure was smooth and the ground staff were nice and patient. The Boeing 787 was new but the seat space need to improve. It's very difficult for a 1.80m people took the seat for 12 hours. The crew were friendly and hard working, they gave me extra pillow to help me feel more comfortable. The food tasted good and the multiple choices entertainment system was easy to handle. The cabin kept clean during the flight. In generally speaking, the flight experience was nice.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCAN to SFO
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"limited food choice"

(China)

Verified Review | Auckland to Tianjin via Guangzhou. The Boeing 787 with wide business seat in my opinion is much better than A330 as it has a more reasonable seat arrangement. The discouranging thing was the limited food choice. Food can be booked online in advance for international flight from Guangzhou but not for Auckland, which disappointed us. However, the attendants recommended other food very good flavour. Everything else was nice, with clean washroom.
AircraftBoeing 787 / A319
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteAKL to TSN via CAN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"flight was excellent"

(China)

Verified Review | Auckland to Guangzhou on 16 November 2016. Excellent service on the ground and during the flight. A very pleasant flight, crew polite and and try their best for the passengers. The seat is perfect, a very large space with a bed sheet and quilt provided. The food was great. This flight was excellent.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteAKL to CAN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"overall the trip was good"

(China)

Verified Review | This was my first trip from Amsterdam to Guangzhou with China Southern Airlines. The cabin crew were polite, efficient and their English was good. There was also a Dutch flight attendant on board who would help people a lot as a native speaker. Two meals were served in the 13-hour flight, with snacks and cocktails provided between meal services. The lie-flat seats in business class were comfortable with AVOD system. Their movies cover the needs of different aged people. Overall the trip was good and I will choose again if their business ticket fare was reasonable.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteAMS to CAN
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"it was a great experience"

(New Zealand)

Verified Review | Auckland to Guangzhou with China Southern. Was a very pleasant flight, not many passengers and the crew were very attentive and helpful. There was a 4hr delay leaving Auckland airport, I was disappointed was not notified before leaving my hotel as I could have slept a bit longer. I was personally greeted at Guangzhou and escorted through customs and shown to the Emporor lounge which was a nice touch. Overall it was a great experience.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAKL to CAN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"best flight I have taken"

(China)

Verified Review | Phu Quoc Island to Guangzhou was the best flight I have taken. The price was good and the flights on time. Attendants are polite. Although I was bit late for boarding they gave me very good guidance in the cabin and helped me put my hand luggage in overhead bin. The attendants walked around offering drinks and helping with blankets. The inflight entertainment system was not that good in comparison - movies are not up-to-date. For the flight I think the entertainment system is important.
AircraftBoeing 737-700
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePQC to CAN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very well-trained staff"

(United States)

Verified Review | Guangzhou to New York. You can upgrade in-flight to business class and save a lot of money. Staff were super friendly, and the wine and food selection amazing. Great in-flight entertainment and comfortable resting space. I had a great crew that really took care of me. I understand the skepticism with Chinese airlines, but China Southern has a great safety record and very well-trained staff.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCAN to JFK
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very nice and professional"

(China)

Verified Review | I recently finished my studies in Brisbane and flew home with China Southern. As a student visa holder, I was granted the privilege of carrying three pieces of 23kg check-in baggage, which is a great advantage over other airlines. The boarding was well organised and I was able to have a quick nap before the drinks were served. The cabin service was very nice and professional. What impressed me the most was that the flight attendants were around at the right time. The seat was quite comfortable and leg space is plenty. The on-board entertainment system was upgraded with bigger screens, more intuitive user interface and more diverse contents. , I've been flying with China Southern each time I travelled between Brisbane and mainland China and I enjoyed the flights. I always recommend China Southern to my friends and colleagues.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBNE to CAN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"I really enjoyed the flight"

(China)

Verified Review | My second time taking China Southern Airlines to Auckland. I was satisfied with the standard of service provides during the flight, as an economy class passenger I usually do not expect my trip to be confortable, especially for this time travelling with my child. Cabin crew was professtional and so kind to provide extra catering service for my child. I really enjoyed the flight.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCAN to AKL
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"I would certainly recommend"

(New Zealand)

Verified Review | Flew with China Southern Airlines from Auckland to Amsterdam return via Guangzhou. The cabin crew on all the flights were great, especially from Amsterdam to Guangzhou where they made the long journey bearable. Crew were very helpful and were ensuring the passengers had all they needed. Good selection of inflight movies, the only gripe I would have was that the touch screens on the A330-200 did not work well. I would certainly recommend flying with China Southern Airlines again.
AircraftA330-200 / Boeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAMS to AKL via CAN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review