"well looked after"
Shweta Gautam (New Zealand)
✅ Verified Review | Delhi to Christchurch via Guangzhou. Great service and well looked after. Good vegetarian meal. Was traveling with the child alone but was looked after nicely. Would recommend to travel with this airline. If English language could be understood and spoken by the staff, it would be one of the best airlines.
| Aircraft | CZ0617 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Delhi to Christchurch via Guanzhaou |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Premium economy get more legroom"
Jiachen Zhang (China)
✅ Verified Review | Ningbo to Melbourne via Guangzhou. After boarding the staff came to greet SkyTeam members, and informed us flight information. Cabin staff were polite and friendly to passengers. Premium economy class get more legroom and sleep well. I watched 3 movies during flight, the IFE includes many famous or newest movies or you can play computer games. I tried the wifi connection during this flight, but this takes a long time to wait conncetion, but worth it when your friends and family see a sky photo and wonder where you are. It is very interesting. Food is not as good as previous flights, my breakfast is chicken noodles and it lacked oil and flavour.
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | Ningbo to Melbourne via Guangzhou |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Their service so touched me"
3 reviews Chang Niu (China)
✅ Verified Review | Shanghai to Guangzhou. The flight uses the Boeing 777-300ER which means that I can rest on the plane very comfortably. On boarding the staff had prepared a welcome drink and also put out slippers. The crew asked what I wanted to eat and added my drink in time. Their service so touched me that I have never encountered before. Look forward to seeing them again in later flights.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | Shanghai to Guangzhou |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"worst experience ever"
K Huang (United States)
✅ Verified Review | Wenzhou to New York via Guangzhou. My review is based on airline's last minute cancellation and rebook experience. The agent was rude and unprofessional. I was in the airport trying to work with China Southern Airlines agent to rebook my ticket and understand why they refuse to rebook my flight. According to their policy, even though they can see you in their system and I have an eTicket on hand, and holding a passport to verify, they still won't rebook because my passport info is not pre-entered in their system. I don't understand the logic, so asked if there's another way to resolve the issue, since I booked through online and it's 5am USA time and I may not be able to contact the travel agent. The China Southern Airline agent started to scream at me saying 'I already told you this! This is our policy, it's not China Southern Airlines fault that we can't help you!' I asked him to calm down. After our initial conversation, he refused to speak to me again, but all I wanted is to work out a solution. Later on I was able to contact my online travel agent, had them manually enter my passport info. My travel agent was trying to re-book via online, but the airline didn't even disclose why the flight was cancelled so they couldn't help me. So I had to go back to the China Southern Airlines agent, he again said the name is not entered correctly and demand me to call my travel agent again. The fact is he didn't know how to read the name properly. In western culture, we put first name first, then last. In eastern culture, it's the opposite. He didn't apologize or anything. I asked to be booked at the earliest flight back to the States. He end up giving me 9+hrs layover. I later found out there was an earlier flight, which only has 3+hrs layover. I asked them to change the flight, but they refuse to do so, and there was no compensation for all the headaches caused. It could of been a much smoother process. I travel often, unfortunately this was the worst experience ever.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Wenzhou to New York via Guangzhou |
| Date Flown | February 2017 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"had a very good sleep"
11 reviews Lei Chen (China)
✅ Verified Review | New York JFK to Guangzhou, seat 11A, the discounted flight tickets for business class was reasonable. I arrived at T4 JFK, two hours before taking off time, check-in was very quick, there were not many people waiting in the line of First / Business Class. Security check also had the separate line for First / Business Class. I rested at the lounge and boarding was on time. The business class was not full, otherwise, I would feel pressure when it is crowded. Welcome drink of Champaign was served. Food and Drink menu was delivered, and cabin crew helped me to order to lobster and lamb. Push back and taking off ahead of schedule. Soon after taking off, tea was served, followed by the food and drink. During this flight (which does not usually happen), cabin crew introduced wine and cheese to business class passengers. Normally, in my past experience, cabin crew would only ask whether you like red wine or white wine, whether you like ice cream or cheese. In this flight almost 50% in the business class were foreigners, and seemed to enjoy the wine and cheese. Soon after the meal time, the cabin crew helped to close window shades and cabin lights turned down. I had a very good sleep and woke up around 4 hours before landing time. I did not take the snacks and watched a movie and the flight finally landed at Guangzhou after 16 hours flight.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | New York to Guangzhou |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"providing a lovely trip for me"
Cheng Hu (New Zealand)
✅ Verified Review | Guangzhou to Auckland. It was an pleasure to fly with China Southern Airlines. The cabin staff service was excellent, they very polite and friendly. The food and fruits were delicious with a variety of food provided on the menu. The Boeing 787 was clean and the TV had lots of films, music and games. Thank you for providing a lovely trip for me.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Auckland |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service and friendly attitude"
M Cotter (Australia)
✅ Verified Review | Shenzen to Sydney. We were connecting on a flight at Shenzen airport from the domestic to international areas. We were pleasantly greeted and escorted by China Southern staff to the relevant area and explained the airport protocol required to transfer ourselves and our luggage. Once there was a Mandarin announcement over the loudspeaker about our flight delays, this staff found us waiting at the boarding gate to explain the situation in English in person. We appreciated his customer service and friendly attitude to make our experience at Shenzen airport a pleasant one.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Shenzen to Sydney |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"everything went smoothly"
Ran Yang (Australia)
✅ Verified Review | Guangzhou to Sydney. A very comfortable flight experience and everything went smoothly. Plane clean, food good and inflight entertainment with multiple choices. Staff were quick to help with anything, and were friendly and attentive. Business class seats are fully lie flat. Will be flying them again.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Sydney |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"best flight experience"
Qianyu Ren (Australia)
✅ Verified Review | Guangzhou to Melbourne with China Southern Airlines. It was the best flight experience for me until now. I was suffering with a lumbar problem and it was such a difficult journey for me to take a 9 hours flight. I expressed my concerns when I got on the flight to one of the female staff and she did try her best to help me during the whole flight. She tried to find a more comfortable seat for me so that I could take more rest and kept asking me whether I felt ok for my low back. I would recommend this flight to my friends.
| Aircraft | A330-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Melbourne |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"love the noodle and the wine"
Bijuang Zheng (United States)
✅ Verified Review | Los Angeles to Guangzhou on the A380. I love the noodle and the wine onboard. Also the patience and service of the flight attendants is a reason why I choose China Southern. However, it' would be better if there is WiFi onboard. I have booked another ticket back to Los Angeles on March 8th, and hope I'll have another excellent trip.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Los Angeles to Guangzhou |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
