Cebu Pacific

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 179 reviews
5/10
3 star Skytrax Rating
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Cebu Pacific customer review

(Philippines)

Flew the MNL-MPH route. Flight to Caticlan delayed finally got on. Flight back to Manila cancelled. All other airlines for the day were fully operational but Cebu Pacific insisted our one flight was cancelled because of weather meaning "force majeur" which leads to the next part. The solution was 2 hrs on a public bus at our cost to go to Kalibo then fly to Manila when we could get a flight out with any of the other airlines operating out of Caticlan as they could handle the "weather". No refund for the flight cancellation because of "weather was outside their control"!
Cabin FlownEconomy Class
Value For Money 12345
no
7/10

Cebu Pacific customer review

(Australia)

Seoul-Manila-Seoul satisfactory for a low cost airline. Check-in smooth. I didn't buy any food because it seemed mostly unappealing. The return flight was extremely turbulent and although the turbulence was obviously not the fault of the airline it would have been good to hear some kind of announcements of reassurance from the captain as the atmosphere in the cabin was very tense for most of the flight.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

Cebu Pacific customer review

(Philippines)

Our flight was delayed over an hour going to Kuala Lumpur and over 40 hours going back to Manila! Cebu Pacific didn't even bother to book us for an overnight stay at a hotel. We also had to demand for every meal voucher that we were provided. In the plane they ran out of hot meals (instant cup noodles) and chips. Prior seat selections we had paid for were not honoured either. To top it all when we got back to Manila our luggage was missing!
Cabin FlownEconomy Class
Value For Money 12345
no
3/10

Cebu Pacific customer review

(Australia)

Flights were in and out of Manila to Kalibo and also to Legazpi. While the prices are cheap and staff friendly the whole experience was a pain. Firstly the check-in at Manila is terrible. The queue seems to take forever as the staff are very slow which is not surprising as the admin and ticketing process they have is ridiculous. Multiple pieces of paper stapled together when just a boarding pass would suffice. At Manila expect to wait in line for at least an hour for check-in even if you are early. Every flight we took was at least an hour delayed this caused issues with our connections at the other end. The delays just seem to be a natural occurrence to Cebu Pacific which is probably why they offer no apology when they finally get round to notifying you of the delay. Once on board you can expect to wait quite a long time for the plane to actually leave as the runway traffic is very heavy at Manila.
Cabin FlownEconomy Class
Value For Money 12345
no
7/10

Cebu Pacific customer review

(Australia)

BKK-MNL was very good value for money. Paid for the extra legroom in Row 1 and also the extra 5kg. Very smooth check in and boarding and flight was on time. Crew friendly and there was food and drink available for purchase.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Cebu Pacific customer review

(Australia)

MNL-KULh. Booked online from Australia with no problems. Seating somewhat cramped but OK for 3.5hr flight. Service onboard OK but not as friendly or /professional as Air Asia. Only paid A$90 so good value. Only problem was arriving at KUL LCC at 1am so stayed at Tune Hotel at LCC - very handy and cheap.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Cebu Pacific customer review

(Philippines)

Flew with them on PPS ILO and CEB routes on A320 and A319 and they were okay. You may encounter some delays but most of the time I was with them flights were just few minutes behind the scheduled departure. Seats are a little bit cramped up but it's okay for short domestic flights. Was able to fly with them for as cheap as 1 USD and these great deals make Cebu Pacific emerge as one of the best low-cost airlines.
Cabin FlownEconomy Class
Value For Money 12345
yes
6/10

Cebu Pacific customer review

(Belgium)

MNL-Cebu-Caticlan. Second flight was delayed for 9 hours. The ATR had technical problems and apparently Cebu Pacific did not have engineers to solve the problem. Staff were friendly and felt sorry for the delay: They even gave a voucher for a free flight to be used within 6 months. As I paid not even 3000 Php for both flights I can t complain.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Cebu Pacific customer review

(Australia)

I've flown a few times - mainly between MNL DVO and CEB. Most times I've booked the flights from Australia and had no issues with the website or pricing. Airport experience does tend to be somewhat chaotic but onboard experience is fine. Comfortable and clean aircraft with cheerful crews. Since they're basically all short haul flights I don't mind about food or amenities.
Cabin FlownEconomy Class
Value For Money 12345
yes
2/10

Cebu Pacific customer review

(Macau)

There should be a body to review how Cebu Pacific do business online it's not much short of fraud. Almost every time I book on line the ultimate response is "cannot process your card" and every time you try again the price increases. In November I was booked on a Tiger flight from Clark Philippines to Singapore take off at 12.20. Tiger cancelled at 11.00am and accepted no responsibility for this. The Cebu Pacific flight taking off at 12.10 was only half full and put their price up immediately from 3950 pesos to 15000 pesos. Am I the only one who thinks this sort of practice is criminal?
Cabin FlownEconomy Class
Value For Money 12345
no