Cebu Pacific

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 175 reviews
5/10
3 star Skytrax Rating
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7/10

Cebu Pacific customer review

(Australia)

BKK-MNL was very good value for money. Paid for the extra legroom in Row 1 and also the extra 5kg. Very smooth check in and boarding and flight was on time. Crew friendly and there was food and drink available for purchase.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Cebu Pacific customer review

(Australia)

MNL-KULh. Booked online from Australia with no problems. Seating somewhat cramped but OK for 3.5hr flight. Service onboard OK but not as friendly or /professional as Air Asia. Only paid A$90 so good value. Only problem was arriving at KUL LCC at 1am so stayed at Tune Hotel at LCC - very handy and cheap.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Cebu Pacific customer review

(Philippines)

Flew with them on PPS ILO and CEB routes on A320 and A319 and they were okay. You may encounter some delays but most of the time I was with them flights were just few minutes behind the scheduled departure. Seats are a little bit cramped up but it's okay for short domestic flights. Was able to fly with them for as cheap as 1 USD and these great deals make Cebu Pacific emerge as one of the best low-cost airlines.
Cabin FlownEconomy Class
Value For Money 12345
yes
6/10

Cebu Pacific customer review

(Belgium)

MNL-Cebu-Caticlan. Second flight was delayed for 9 hours. The ATR had technical problems and apparently Cebu Pacific did not have engineers to solve the problem. Staff were friendly and felt sorry for the delay: They even gave a voucher for a free flight to be used within 6 months. As I paid not even 3000 Php for both flights I can t complain.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Cebu Pacific customer review

(Australia)

I've flown a few times - mainly between MNL DVO and CEB. Most times I've booked the flights from Australia and had no issues with the website or pricing. Airport experience does tend to be somewhat chaotic but onboard experience is fine. Comfortable and clean aircraft with cheerful crews. Since they're basically all short haul flights I don't mind about food or amenities.
Cabin FlownEconomy Class
Value For Money 12345
yes
2/10

Cebu Pacific customer review

(Macau)

There should be a body to review how Cebu Pacific do business online it's not much short of fraud. Almost every time I book on line the ultimate response is "cannot process your card" and every time you try again the price increases. In November I was booked on a Tiger flight from Clark Philippines to Singapore take off at 12.20. Tiger cancelled at 11.00am and accepted no responsibility for this. The Cebu Pacific flight taking off at 12.10 was only half full and put their price up immediately from 3950 pesos to 15000 pesos. Am I the only one who thinks this sort of practice is criminal?
Cabin FlownEconomy Class
Value For Money 12345
no
2/10

Cebu Pacific customer review

(Thailand)

Cebu to Manila A319. Checkin very slow and seemed quite disorganised. Although aircraft was new seating very tight and uncomfortable. I was assigned a window seat on the last row which had no window and was so cramped that it proved to be one of the worst seats I have had to endure. It was impossible to sit in a normal fashion as my knees were pinned against the seat in front of me. I understand Cebu Pacific are a budget airline but I would eagerly pay more not to endure such seating again.
Cabin FlownEconomy Class
Value For Money 12345
no
na

Cebu Pacific customer review

(United States)

Cebu Pacific has low published fares but by the time you pay for seating excess luggage any snacks including water and Anything else you are paying about the same as PAL. Couple this with the arrogant staff and it is not worth it. After my last trip I have decided that even if Cebu Pacific were free I would not use it. The last flight of my last trip was modified online and changed to a later time and I went through the payment process. When checking in I was told that no record existed and because I had missed my previous flight I would have to buy a new and much more expensive ticket. Having no choice I did so but will never fly them again. Their online booking system is so full of holes that you are taking a big risk with your credit card by using it.
Cabin FlownEconomy Class
Value For Money 12345
no
na

Cebu Pacific customer review

(United States)

We had to cancel our flight with CEBU one week before we traveled due to a work emergency and they charged us approx 50% fee to do so then would only refund the remaining 50% in travel credit which must be used in 90 days. This company is predatory we were very disappointed in their policy.
Cabin FlownEconomy Class
Value For Money 12345
no
7/10

Cebu Pacific customer review

(United States)

MNL-CGY-CEB-CGY. Wesbite was good though had some issues with it they accepted our Master Card. Check-In took forever because there were 11 of us; however; check-in agent was friendly and helpful. Terminal 3 is excellent leaps and bounds better than T1. Boarding was chaotic as ever on an A320. Seats comfy cabin was new and clean. Legroom was awful. FAs were unfriendly and robotic no smiles at all. Good BOB options good prices. Though a complimentary drink would be nice. CGY-CEB-CGY on a smaller ATR-72 both flights were uneventful. Both flights were departed and arrived nearly 30 minutes ahead of schedule. Cabin were once again spotlessly clean FAs same we had the same FA on both legs sort of friendly. Had some games which was appreciated. Overall Cebu Pacific is a true lowcost carrier. I would use PR next time for more class and comfort.
Cabin FlownEconomy Class
Value For Money 12345
yes