Cebu Pacific

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 203 reviews
5/10
3 star Skytrax Rating
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8/10

Cebu Pacific customer review

(United Kingdom)

BKK-MNL-BKK. Check-in in both BKK and MNL was efficient. NAIA-3 very quick. I usually buy the 20kg Baggage Allowance just to avoid the hassle. Both flights were on time even late in the day but arrival into BKK was delayed because the pilot parked incorrectly and had to be pushed back to the correct position... Cabin Service was fine but the flights were quieter than usual I think because many passengers (me included) are flying Tiger from Clark to BKK because in some cases it's half the price of Cebu Pacific who are not significantly cheaper than Philippine Airlines on some routes. I've been looking at prices over the next few months and Cebu Pacific need to be more competitive if they want to fill their planes like they did a few years back.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Cebu Pacific customer review

(Philippines)

Cebu and Singapore last month September to watch the F1 Night Race. Both flights heading towards and returning from Singapore were on time. Both also arrived at least 25 minutes ahead of schedule. Sat in premium seats up front (row 1) so leg room was definitely not a problem. Arrived in the Budget Terminal but one of the first to leave through Terminal 2 after the Budget Terminal's closure. I just wish they use the tube in Cebu when boarding. Some people tend to forget that 5J is a budget carrier hence buying everything on board the new Hot Meals being offered actually was pretty good a bit expensive but pretty tasty. Really made the cabin smell good. Only suggestion is that they could provide passengers with food trays so things don't get messy or the mess could be kept in the tray since 5J tables are pretty flimsy. Just remember to Bring a good inflight kit (Bedroom/Hotel Slippers Blanket Neck Pillow Eye shades ear plugs headset fully charged iPad and MP3 Player thick socks lip balm and probably something good to eat). All in all a pretty great experience. Cebu - Singapore flights with 5J have always been traditionally on-time.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

Cebu Pacific customer review

(United States)

MNL-USU-MNL. Our flight to USU was an hour late. Boarding was unbelievably disorganized. At one point staff just left and let everybody sort of do their own thing. On our way back to Manila our flight was 3 hrs delayed with no particular reason. Id rather pay extra in exchange for better service.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Cebu Pacific customer review

(Saudi Arabia)

MNL-PEK-MNL flights were both on time. Staff friendly and attentive to every need. As it is a budget airline food is available for a cost but not really a problem. Very good value for money and would continue using them.
Cabin FlownEconomy Class
Value For Money 12345
yes
4/10

Cebu Pacific customer review

(United Kingdom)

Dumaguete-Manila return. No problem flying from Dumaguete but the flight back from Manila to Dumaguete on the same day diverted due to low visibility. Flight diverted to Cebu for onward flight to Manila. We were told we could fly back the next morning from Manila and they were not responsible for our accommodation. If we did not want to go back to Manila we could get off at Mactan airport and we would have to make our way to Dumaguete at our expense. We ended up hiring a taxi to Bato that evening so we did not have to stay overnight in Cebu.
Cabin FlownEconomy Class
Value For Money 12345
no
2/10

Cebu Pacific customer review

(Philippines)

Now sat in Manila awaiting a flight to Singapore. Of course it has just been announced that it will be delayed plus the previous flight and just about every outbound flight tonight. Weather is fine and skies clear? My connecting flight from Dumagute was also delayed tonight and a flight home from Bangkok last Tuesday delayed. No way to complain to Cebu Pacific or would they care less.
Cabin FlownEconomy Class
Value For Money 12345
no
3/10

Cebu Pacific customer review

(Philippines)

We booked 6 months ago Manila-Caticlan flights were not cheap. It took us 1 hour at check-in because ground staff were busy explaining to other passengers why they had to pay extra for luggage. Our first experience of an airline doing body weight check. On our return we got an SMS the night before that our flight was cancelled. Explanation was vague. Rebooked on their Kalibo flight at 7.40pm had to travel by van for another 1.5 hrs to Kalibo upon check-in told our flight was delayed to 10.45pm! It seems flight cancellations are a regular occurrence.
Cabin FlownEconomy Class
Value For Money 12345
no
6/10

Cebu Pacific customer review

(United Kingdom)

Have made numerous Cebu Pacific flights throughout Asia within the Philippines flights are generally good value for money but strict on baggage allowance. Found at BKK staff standing on edges of baggage scales adding between 2-5kg to actual weight of baggage so allowing them to claim excess baggage fees. My last flight from UK was weighed for internal UK flight at 23kg this was the same for my international flight from UK to Manila but for my internal flight from Manila to Cebu my baggage had suddenly gained 5.5kg in weight to 28.5kg - so excess baggage fees charged!
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Cebu Pacific customer review

(United Kingdom)

BKK-MNL. I was satisfied with the level of service provided given that the price was considerably cheaper than other operators on the route. The flight time may be off putting for some departing BKK at 00.40 and arriving at 04.30. The flight was late on the date I travelled. I also used Cebu Pacific on a number of internal flights in the Philippines. I was impressed with all of them. Most were on time the staff pleasant and legroom adequate.
Cabin FlownEconomy Class
Value For Money 12345
yes
6/10

Cebu Pacific customer review

(United Kingdom)

A regular flyer between MNL and PVG-KIK. Check-in can be a little chaotic at NIAA. Aircraft fleet is very new mixture of A319/320. Flights often leave late from MNL but arrive early at their destination. I take an average of 10 flights a year and find them value for money compared to the national carriers.
Cabin FlownEconomy Class
Value For Money 12345
yes