Cebu Pacific

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 179 reviews
5/10
3 star Skytrax Rating
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1/10

"I really hope they change"

(Philippines)

Verified Review | Hong Kong to Cebu via Manila. On Cebu Pacific, things go ok until they don't, and when they don't go ok, they become disastrous very quickly! I and two business companions booked a flight to Macau for an important business meeting in China. Instead of trying to make connections on the same day of the meeting, we broke the trip up into two days. We chose one day to travel and rest up for the meeting on the next day. We had a 3:00 PM flight to Manila and a connecting flight to Macau at 7:30 PM that evening. We were at the airport in Cebu at 1:30PM. Our flight to Manila was delayed 3 hours and when they finally told us we would be leaving we asked for help because there was no way we would be able to make our connection. The ground staff helped us by checking us in for the Macau flight and giving us our boarding passes so we could proceed quickly to the departure gate once we arrived in Manila. Then they told us they would notify Manila that were delayed and coming! However, when we got to Manila, we missed the connection! Turned out that no one in Cebu informed the gate personnel at the Macau flight gate that we were coming. The ensuing "remedy" made us extremely late for our China meeting, cost of over $1000 in extra expenses we should never have had, and aged us all by at least 10 years. We expected Cebu Pacific to transfer us to another carrier so that we could get over to Macau, but it turns out that Cebu Pacific does not have any relationships of that sort with other airlines. The extent of the ground staff's attempt to find us a flight was limited to scanning airline websites looking for possible flights for us. In the end we had no choice but to stay with Cebu Pacific and let them get us to Hong Kong (not Macau) the next morning. Several days after arriving home I filed a complaint and the result was an email messages saying how sorry everyone was for all the delays and hassles, but that an investigation concluded that personnel followed acceptable procedures in handling our situation. I guess saying that you are "going to call ahead" and then not calling ahead are considered to "acceptable procedures" for Cebu Pacific. Never again. Most of the staff were very great during our crisis, except for one representative, whom when we first arrived in Manila and were trying to get to the Macau flight gate as quick as possible, we approached for information about our Macau flight. After calling on his radio, he informed us that the plane had already pulled away from the gate and that we would have to "go outside and buy another ticket", without even so much as telling us how sorry he was that the company had caused us to miss our flight. Cebu Pacific is good when it is good, but when things go awry, don't expect too much in the way of a remedy. I really hope they change.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteHong Kong to Cebu via Manila
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst airline ever"

(Indonesia)

Verified Review | Manila to Cebu. This is the worst airline ever. The ground staff are not friendly, the flight attendance are no exception either. On top of it, their customer service/care the worst I ever experienced. I will not recommend this airline to anyone I know. Cheap airline with cheap services fit them perfectly.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteManila to Cebu
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst website ever"

(Guam)

Verified Review | They have the worst website ever! Tried over 10 times to book online with 2 different credit cards and it would never accept either one of them (called both card companies and both said they didn't decline anything). To top it off when called the call center I gave them one of the cards I previously tried to use and it went right through - and they charged me $25 to book it through them and refused to waive the fee. They need out source their customer care to a place where they don't train them to say only "no, sorry sir".
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteManila to Guam
Date FlownMay 2017
Ground Service 12345
Value For Money 12345
no
9/10

"this is an excellent option"

(Saudi Arabia)

Verified Review | Legazpi - Manila on 22-April. Flight arrived in MNL 15 minutes early. Of course this is a budget airline so you need to purchase if you want something on board like food, blanket etc. But for people just want to transit from point A to B this is an excellent option as Cebu Pacific offers half of the price less that its rivals.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLegazpi - Manila
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"The food was horrible"

(Finland)

Verified Review | Kuwait to Sydney via Manila. The staff was friendly but service was slow. The food was horrible, didn't have any flavour at all. On the second flight it was barely warm. Never pre-order meals from this airline - bring your own food. Even the ice tea/juice that came with the meal was undrinkable. Like water with a cup of sugar. There was no entertainment and drinks or any food aren't included to the ticket price. You have to pay even for water. If you had bad luck and end up flying with this company, bring your own blanket. Surprisingly there is none in the plane and it is cold there.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteKuwait to Sydney via Manila
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"everything went smoothly"

(Croatia)

Verified Review | Return flight Manila to Kalibo (Boracay). First time with Cebu Pacific and everything went smoothly. Booking was very transparent and easy, flights on time, clean planes, professional and friendly staff. My over-sized sport equipment was tagged as fragile and delivered without damages. Low cost business model at it's best! Strongly recommended.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteManila to Kalibo
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Cabin crew were friendly"

(Philippines)

Verified Review | Flew from Manila to Iloilo. I am giving Cebu Pacific a 10 this time. Online booking was smooth, online check in was ok, ground crew were friendly and proactive in offering the loyalty membership. Cabin crew were friendly and surprisingly both MNL-Iloilo and Iloilo-MNL, minimal delays only. Great job keep it up.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteManila to Iloilo
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"minimal delays only"

(Philippines)

Verified Review | Manila to Iloilo return. Online booking and online check in was ok, ground crew friendly and proactive in offering the loyalty membership. The cabin crew were friendly and surprisingly both flights with minimal delays only.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteManila to Iloilo
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"delayed due to congestion"

(Hong Kong)

Verified Review | Flew from Hong Kong to Manila. Incoming flight was delayed due to congestion at Hong Kong Aiport. Cebu Pacific ground staff did not properly screen the carry on luggages and as always people take much more than the 5 kg allowed. The extra luggages had to be loaded to further delayed and of course fall to the queue - 2 hours and counting for a scheduled 9 pm flight.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteHong Kong to Manila
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"seat was quite comfortable"

(Philippines)

Verified Review | Cebu to Davao. The cabin impression is very clean and modern. I got seat 4F. The seat was quite comfortable. Legroom was okay. The flight was slightly delayed. The pilots and crew apologised for the delay, they were very friendly. For the price you are paying for, it is worth it!
AircraftA320
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteCebu to Davao
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes