Cebu Pacific

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 203 reviews
5/10
3 star Skytrax Rating
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Cebu Pacific customer review

(United States)

Manila to Cagayan de Oro City. Bought 2 round trip tickets with prepaid baggage allowance. Lines to check-in disorganized check-in counter employees unfamiliar with luggage rules Ended up paying for 2 one way ticket bound for Cagayn de Oro due to one luggage that we were going to pay for in the first place but was told that we didn't have to so we missed the plane. Took almost an hour to fall in line to pay for the luggage fee no one to help expedite in order to be on time to board. As often as we go back to the Philippines for a visit we will avoid taking Cebu Pacific.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Cebu Pacific customer review

(Singapore)

SIN-MNL-SIN SIN-CEB-SIN MNL-DVO-MNL. Flew with them a lot of times no real complaints and since I always take the midnight flights everyone is asleep so it is not really a problem. Check-in staff at Cebu did not seem to know what they were doing and held us for 20 mins while other passengers took less than 10 mins. Early flight departure from Davao to Manila found the airport chaotic (they just opened) but it is not really the airline's fault. Flights were smooth except for short turbulence. Check-in at Manila was quick.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Cebu Pacific customer review

(United States)

MNL-DVO-MNL. Good experience and have no complaints. Paid extra for emergency row seats (about $2) and found the seating to be more than adequate. On the return they substituted an A319 for A320 and re-seated me in the proper row. Good basic transportation with a bit of a flair. Good value for money and a pleasant experience.
Cabin FlownEconomy Class
Value For Money 12345
yes
6/10

Cebu Pacific customer review

(United Kingdom)

Prices are going up and reliability is going down. All International flights departing MNL last Saturday evening were late. No weather problems just late arrivals of aircraft. BKK was nearly 2.5 hrs late no flight information screens working in T3 and passengers were shuttled around like cattle between gates. I'd really like to know who gets these so called cheap GO Fares because it doesn't matter how far ahead you book nothing is available on the routes I fly. I'll continue to use Cebu because they offer good value for money no frills service but they need to work on reliability which has up to now been very good. If they went head-to- head with Air Asia they'd lose.
Cabin FlownEconomy Class
Value For Money 12345
yes
5/10

Cebu Pacific customer review

(United States)

Have flown Cebu Pacific many times now. They are cheap unless you have extra bags or extra weight or make last minute changes or miss a plane out of Manila. (get to MNL airport early!). Sometimes the flight leaves before the posted time. Their website is frequently not working correctly. Tried to pay for extra bags and kept getting an error message until after it was past the deadline for adding bags. Then had to pay at the airport extra. You can expect a last minute gate change frequently and you can expect to walk or bus to Term 2 in Manila from the plane even though the plane is sitting right at the enclosed walkway. Carry-on policy is sporadic so going from an International flight to a domestic flight on Cebu Pacific can be tricky and costly. With Cebu Pacific you get what you pay for - cheap flights and not always the greatest in customer service. Most Cebu employees really try hard though.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Cebu Pacific customer review

(Hong Kong)

HKG-MNL-HKG. Basic airline small snack selection but reasonably priced. Short turnaround times mean the plane isn't cleaned between flight - there were remains of the previous person's food in the seat pocket. Not a lot of legroom but okay. Note that if you print own boarding pass at HKG you still have to check-in as HKG don't accept home printed tickets just official ones. Ninoy Acquino Terminal 3 is the new international terminal - clean enough choices for food and drink etc.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Cebu Pacific customer review

(United Kingdom)

PUS-MNL-HKG. Was given the emergency exit row at no extra charge at check-in which was a pleasant surprise. All of the announcements onboard were automated which increased the sense that the air crew were doing their job in a mechanical way. Seats extremely thin but I wasn't going far on either leg. Terminal 3 in Manila quite easy to negotiate. Overall surprisingly good value for money.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Cebu Pacific customer review

(Australia)

MNL-HKG-MNL. Everything is simple but efficient. Flight attendants were friendly and efficient. Cheap and affordable flights - worth the money. I would have loved to see a movie on board though. Something that they can probably venture into in the future. I recommend for short haul flights and if you are on a budget.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Cebu Pacific customer review

(Canada)

Flights were cheap planes were clean staff helpful. Booked all flights online. There were never any problems with cancellations or baggage. This is definitely a no frills airline but still one of my favorite airlines world wide.
Cabin FlownEconomy Class
Value For Money 12345
yes
3/10

Cebu Pacific customer review

(Philippines)

CEB-DPL return. Very strict on baggage your flight will come out more expensive even if you pre-pay for your baggage. No more free baggage allowance on their flights. Ground staff at DPL are unprofessional and chaotic at the counters. Inflight crew carry out their job in a robotic manner.
Cabin FlownEconomy Class
Value For Money 12345
no