Cebu Pacific

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 179 reviews
5/10
3 star Skytrax Rating
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2/10

Cebu Pacific customer review

(Thailand)

Cebu to Manila A319. Checkin very slow and seemed quite disorganised. Although aircraft was new seating very tight and uncomfortable. I was assigned a window seat on the last row which had no window and was so cramped that it proved to be one of the worst seats I have had to endure. It was impossible to sit in a normal fashion as my knees were pinned against the seat in front of me. I understand Cebu Pacific are a budget airline but I would eagerly pay more not to endure such seating again.
Cabin FlownEconomy Class
Value For Money 12345
no
na

Cebu Pacific customer review

(United States)

Cebu Pacific has low published fares but by the time you pay for seating excess luggage any snacks including water and Anything else you are paying about the same as PAL. Couple this with the arrogant staff and it is not worth it. After my last trip I have decided that even if Cebu Pacific were free I would not use it. The last flight of my last trip was modified online and changed to a later time and I went through the payment process. When checking in I was told that no record existed and because I had missed my previous flight I would have to buy a new and much more expensive ticket. Having no choice I did so but will never fly them again. Their online booking system is so full of holes that you are taking a big risk with your credit card by using it.
Cabin FlownEconomy Class
Value For Money 12345
no
na

Cebu Pacific customer review

(United States)

We had to cancel our flight with CEBU one week before we traveled due to a work emergency and they charged us approx 50% fee to do so then would only refund the remaining 50% in travel credit which must be used in 90 days. This company is predatory we were very disappointed in their policy.
Cabin FlownEconomy Class
Value For Money 12345
no
7/10

Cebu Pacific customer review

(United States)

MNL-CGY-CEB-CGY. Wesbite was good though had some issues with it they accepted our Master Card. Check-In took forever because there were 11 of us; however; check-in agent was friendly and helpful. Terminal 3 is excellent leaps and bounds better than T1. Boarding was chaotic as ever on an A320. Seats comfy cabin was new and clean. Legroom was awful. FAs were unfriendly and robotic no smiles at all. Good BOB options good prices. Though a complimentary drink would be nice. CGY-CEB-CGY on a smaller ATR-72 both flights were uneventful. Both flights were departed and arrived nearly 30 minutes ahead of schedule. Cabin were once again spotlessly clean FAs same we had the same FA on both legs sort of friendly. Had some games which was appreciated. Overall Cebu Pacific is a true lowcost carrier. I would use PR next time for more class and comfort.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Cebu Pacific customer review

(United Kingdom)

BKK-MNL-BKK twice in the past 4 months. On time departures and arrivals on all flights. No problems with ticketing and some very good prices to be had compared to PAL and Thai. Usual zoo of a check-in in BKK with people messing around with excess baggage and not being prepared to pay for it. MNL much better. No real complaints with Cebu Pacific - good value and I'll continue to use them.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

Cebu Pacific customer review

(Switzerland)

Cebu - Manila: My online reservation could not be accessed by staff at the airport. I was offered to take the same flight at almost three times the price I would have paid if my booking had registered correctly! The print-out of my e-ticket was considered irrelevant. Shaking heads and shrugging shoulders were the reactions I got from Cebu Pacific staff. I decided to use another airline. Despite some okay experiences with Cebu Pacific on previous occasions I will never use it again.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Cebu Pacific customer review

(United Kingdom)

BKK-MNL-BKK. Flights a little quieter in recent weeks due to the problems in Thailand. Quite large variations in price depending on precisely which days you travel. Cebu Pacific used to have very good last minute prices - not any more and the cost to change a travel date was about the same price as the original ticket. They're also cracking down hard on excess baggage - 15kg for checked in bags and 7kg hand carry. Don't expect to haggle an extra few kilos for free - and they're checking (weighing) bags again at the gate. I'll continue to use them in favour of PAL or Thai since their prices are still very competitive their reliability in my experience has been very good and NAIA-3 is by far the best MNL Terminal - just don't carry too much luggage.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

Cebu Pacific customer review

(Philippines)

When we decided to fly from Cebu to Caticlan (Boracay) we were hesitant to fly Cebu Pacific because of horror stories we heard but opted to give it a chance. We booked and purchased our ticket 3 months in advance. Between that date and the flight date Cebu Pacific called 3 times to change the time of departure. The worst thing happened when they called 6 days before the actual flight date and told us the flight would be cancelled and they would fly us to Kalibo (3 hours away from Caticlan by bus). The airline rep tried to appease us by providing a free bus ride from Kalibo to Caticlan however this would mean we would arrive in Boracay past 7pm instead of the original schedule of 3pm. This in effect wasted 1 entire day and meant we paid for 1 night's hotel stay which was useless. Having no other recourse we agreed but to our horror upon arriving in Kalibo the bus they prepared from Kalibo to Caticlan was not big enough to accommodate all passengers. They had to fit all 13 of our group into 1 small van. Needless to say we have all vowed to never fly this airline again.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Cebu Pacific customer review

(United Kingdom)

Gensan-Manila. A pleasant flight staff a bit scarce but helpful and nice. Aircraft was clean. Flights can be delayed but that is not just Cebu. A good low cost airline to get around the Philippines.
Cabin FlownEconomy Class
Value For Money 12345
yes