Cebu Pacific

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 179 reviews
5/10
3 star Skytrax Rating
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5/10

Cebu Pacific customer review

(United States)

Have flown Cebu Pacific many times now. They are cheap unless you have extra bags or extra weight or make last minute changes or miss a plane out of Manila. (get to MNL airport early!). Sometimes the flight leaves before the posted time. Their website is frequently not working correctly. Tried to pay for extra bags and kept getting an error message until after it was past the deadline for adding bags. Then had to pay at the airport extra. You can expect a last minute gate change frequently and you can expect to walk or bus to Term 2 in Manila from the plane even though the plane is sitting right at the enclosed walkway. Carry-on policy is sporadic so going from an International flight to a domestic flight on Cebu Pacific can be tricky and costly. With Cebu Pacific you get what you pay for - cheap flights and not always the greatest in customer service. Most Cebu employees really try hard though.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Cebu Pacific customer review

(Hong Kong)

HKG-MNL-HKG. Basic airline small snack selection but reasonably priced. Short turnaround times mean the plane isn't cleaned between flight - there were remains of the previous person's food in the seat pocket. Not a lot of legroom but okay. Note that if you print own boarding pass at HKG you still have to check-in as HKG don't accept home printed tickets just official ones. Ninoy Acquino Terminal 3 is the new international terminal - clean enough choices for food and drink etc.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Cebu Pacific customer review

(United Kingdom)

PUS-MNL-HKG. Was given the emergency exit row at no extra charge at check-in which was a pleasant surprise. All of the announcements onboard were automated which increased the sense that the air crew were doing their job in a mechanical way. Seats extremely thin but I wasn't going far on either leg. Terminal 3 in Manila quite easy to negotiate. Overall surprisingly good value for money.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Cebu Pacific customer review

(Australia)

MNL-HKG-MNL. Everything is simple but efficient. Flight attendants were friendly and efficient. Cheap and affordable flights - worth the money. I would have loved to see a movie on board though. Something that they can probably venture into in the future. I recommend for short haul flights and if you are on a budget.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Cebu Pacific customer review

(Canada)

Flights were cheap planes were clean staff helpful. Booked all flights online. There were never any problems with cancellations or baggage. This is definitely a no frills airline but still one of my favorite airlines world wide.
Cabin FlownEconomy Class
Value For Money 12345
yes
3/10

Cebu Pacific customer review

(Philippines)

CEB-DPL return. Very strict on baggage your flight will come out more expensive even if you pre-pay for your baggage. No more free baggage allowance on their flights. Ground staff at DPL are unprofessional and chaotic at the counters. Inflight crew carry out their job in a robotic manner.
Cabin FlownEconomy Class
Value For Money 12345
no
2/10

Cebu Pacific customer review

(Singapore)

SIN-MLA-SIN. Check-in at SG budget terminal chaotic ground staff kept moving us between counters. Flight was delayed and it took 2 hrs to clear immigration in Manila. Return to SG was delayed 1 hr boarding gate kept changing. This airline has a habit of cancelling and delaying flights. Internet rates are sometimes more expensive than full-service airlines.
Cabin FlownEconomy Class
Value For Money 12345
no
5/10

Cebu Pacific customer review

(Australia)

MNL-TPE return and MNL-BKK return on A319/320. The tickets were cheap and paid extra for the exit row with no recline. All flights departed and arrived on time. Nothing noteworthy just standard low cost flights. The only downside was the 'currency game' played by the crew with passengers. On a daytime flight its fine but at 2am it can be irritating. Also flew MNL-MPH return. The flight there cancelled we notified a supervisor about transfer worries and she was excellent and put us on an earlier MPH flight than we had originally booked. Unfortunately our flight home was cancelled this time due to the weather. Like all low cost carriers you get what you pay for.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Cebu Pacific customer review

(United Kingdom)

MNL-BKK-MNL 7 times in the past year. No problems at all with online ticketing using a foreign Debit Card. Prices can vary quite a lot from day to day and I've never managed to get one of their so-called very cheap GO Fares. Changes can be expensive and I usually do those at their ticket office in NAIA-3. This terminal is by far the best in MNL. Check-in is efficient in MNL (though less so in BKK) and pre-paying for excess baggage (over 15kg) is now available when you book. Excellent on-time reliability on all flights. For some reason they do run the cabin temperature very cold on the A320 and this can be uncomfortable on a 3 hr+ flight. I've no problem paying for a snack and a drink if the ticket price is significantly cheaper than the competition which it is. No in-flight movies so bring a book. Good value for money on a safe and reliable airline and I'll continue to use Cebu Pacific.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Cebu Pacific customer review

(Indonesia)

My experience flying with Cebu Pacific is fine. I had no problem booking online my 2 flights (Kinabalu-Manila & Clark-HK) from Jakarta they offer great prices for such short booking. The aircraft considered new clean cabin with leather seat (just like Airasia) the cabin crew were friendly enough they have interesting merchandise to sell onboard. ...only flight from Kinabalu was getting delayed (about 1hr). but overall were OK so I won't mind flying with Cebu for my next trip.
Cabin FlownEconomy Class
Value For Money 12345
yes