Cebu Pacific

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 175 reviews
5/10
3 star Skytrax Rating
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10/10

Cebu Pacific customer review

(Canada)

Flights were cheap planes were clean staff helpful. Booked all flights online. There were never any problems with cancellations or baggage. This is definitely a no frills airline but still one of my favorite airlines world wide.
Cabin FlownEconomy Class
Value For Money 12345
yes
3/10

Cebu Pacific customer review

(Philippines)

CEB-DPL return. Very strict on baggage your flight will come out more expensive even if you pre-pay for your baggage. No more free baggage allowance on their flights. Ground staff at DPL are unprofessional and chaotic at the counters. Inflight crew carry out their job in a robotic manner.
Cabin FlownEconomy Class
Value For Money 12345
no
2/10

Cebu Pacific customer review

(Singapore)

SIN-MLA-SIN. Check-in at SG budget terminal chaotic ground staff kept moving us between counters. Flight was delayed and it took 2 hrs to clear immigration in Manila. Return to SG was delayed 1 hr boarding gate kept changing. This airline has a habit of cancelling and delaying flights. Internet rates are sometimes more expensive than full-service airlines.
Cabin FlownEconomy Class
Value For Money 12345
no
5/10

Cebu Pacific customer review

(Australia)

MNL-TPE return and MNL-BKK return on A319/320. The tickets were cheap and paid extra for the exit row with no recline. All flights departed and arrived on time. Nothing noteworthy just standard low cost flights. The only downside was the 'currency game' played by the crew with passengers. On a daytime flight its fine but at 2am it can be irritating. Also flew MNL-MPH return. The flight there cancelled we notified a supervisor about transfer worries and she was excellent and put us on an earlier MPH flight than we had originally booked. Unfortunately our flight home was cancelled this time due to the weather. Like all low cost carriers you get what you pay for.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Cebu Pacific customer review

(United Kingdom)

MNL-BKK-MNL 7 times in the past year. No problems at all with online ticketing using a foreign Debit Card. Prices can vary quite a lot from day to day and I've never managed to get one of their so-called very cheap GO Fares. Changes can be expensive and I usually do those at their ticket office in NAIA-3. This terminal is by far the best in MNL. Check-in is efficient in MNL (though less so in BKK) and pre-paying for excess baggage (over 15kg) is now available when you book. Excellent on-time reliability on all flights. For some reason they do run the cabin temperature very cold on the A320 and this can be uncomfortable on a 3 hr+ flight. I've no problem paying for a snack and a drink if the ticket price is significantly cheaper than the competition which it is. No in-flight movies so bring a book. Good value for money on a safe and reliable airline and I'll continue to use Cebu Pacific.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Cebu Pacific customer review

(Indonesia)

My experience flying with Cebu Pacific is fine. I had no problem booking online my 2 flights (Kinabalu-Manila & Clark-HK) from Jakarta they offer great prices for such short booking. The aircraft considered new clean cabin with leather seat (just like Airasia) the cabin crew were friendly enough they have interesting merchandise to sell onboard. ...only flight from Kinabalu was getting delayed (about 1hr). but overall were OK so I won't mind flying with Cebu for my next trip.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

Cebu Pacific customer review

(Philippines)

Flew the MNL-MPH route. Flight to Caticlan delayed finally got on. Flight back to Manila cancelled. All other airlines for the day were fully operational but Cebu Pacific insisted our one flight was cancelled because of weather meaning "force majeur" which leads to the next part. The solution was 2 hrs on a public bus at our cost to go to Kalibo then fly to Manila when we could get a flight out with any of the other airlines operating out of Caticlan as they could handle the "weather". No refund for the flight cancellation because of "weather was outside their control"!
Cabin FlownEconomy Class
Value For Money 12345
no
7/10

Cebu Pacific customer review

(Australia)

Seoul-Manila-Seoul satisfactory for a low cost airline. Check-in smooth. I didn't buy any food because it seemed mostly unappealing. The return flight was extremely turbulent and although the turbulence was obviously not the fault of the airline it would have been good to hear some kind of announcements of reassurance from the captain as the atmosphere in the cabin was very tense for most of the flight.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

Cebu Pacific customer review

(Philippines)

Our flight was delayed over an hour going to Kuala Lumpur and over 40 hours going back to Manila! Cebu Pacific didn't even bother to book us for an overnight stay at a hotel. We also had to demand for every meal voucher that we were provided. In the plane they ran out of hot meals (instant cup noodles) and chips. Prior seat selections we had paid for were not honoured either. To top it all when we got back to Manila our luggage was missing!
Cabin FlownEconomy Class
Value For Money 12345
no
3/10

Cebu Pacific customer review

(Australia)

Flights were in and out of Manila to Kalibo and also to Legazpi. While the prices are cheap and staff friendly the whole experience was a pain. Firstly the check-in at Manila is terrible. The queue seems to take forever as the staff are very slow which is not surprising as the admin and ticketing process they have is ridiculous. Multiple pieces of paper stapled together when just a boarding pass would suffice. At Manila expect to wait in line for at least an hour for check-in even if you are early. Every flight we took was at least an hour delayed this caused issues with our connections at the other end. The delays just seem to be a natural occurrence to Cebu Pacific which is probably why they offer no apology when they finally get round to notifying you of the delay. Once on board you can expect to wait quite a long time for the plane to actually leave as the runway traffic is very heavy at Manila.
Cabin FlownEconomy Class
Value For Money 12345
no