✅ Trip Verified
| Tagbilaran to Manila. Flying Cebu Pacific is like riding a bus! You pay what you get for! No service at all times. At the Check-In staff always well trained to seek for additional sales. Like when you are in your limits of baggage you can see the disappointment in their eyes that no money can be taken from you! Delays are not being announced. My travel partner was not able to make the flight. All reservations from my side were done through my credit card accounts and I booked everything through their website! As we had one booking, I needed to call 5J as I was not able to split the booking myself through their website. Calling them takes quite a while time, getting hold of them takes time. The agent I spoke to was friendly, providing me options within my case. As a rebooking for my travel companion was out of question listening to their options in our case, he decided to fly a different carrier! I was given the option that I could not refund the ticket although the ticket was refundable, instead I would be given a travel fund for 90 days! I was OK with that option cause I knew I would be flying again sooner. I asked the agent to split our booking and I was advised all further processes you can do through our website as you will be able now to change/rebook/cancel yourself online. I asked also the Travel Fund will be processed through my option to cancel and I was confirmed. Trusting the fact that I could manage all on my own, I did cancel the booking one day after in the knowing I will have a travel fund. What I was not told that the travel fund will now be only claimable under the surname of the booking carried in the booking! Which was now my travel companion and not mine. I paid all tickets and I did pay above 10.000PHP for this one way flight from Bohol to Manila. I felt sure and assured through my call that I can cancel it through the website and not needing to place a call again as waiting time and costs to save! So I cancelled all through the website! Doing this with the secure feeling of eveything I wanted to purchase a new ticket for myself. After being back in Europe I called 5J at least more than 30 minutes to find out that I will not be able to collect my travel fund on my name and to being told that I did agree to the conditions given as it clearly states online. I explained the call center agent the situation and she forwarded my case to an escallation team, and I was told I could call back within 24-48 hrs to find out of further results. I called back 27 hrs after, no updates spending 20 mins to find out, I callled 57 hrs after after spending 40 mins with waiting on hold in line due to busy agents noone available. I decided to contact 5J through Social Media - answer after 10 hrs NO UPDATE. After additional 2 hrs I was contacted by 5J via phone. My request was declined. Clearly 5J does not really care who pays the tickets of its passengers - their policies are clearly made to keep funds pending and to make it difficult for someone to claim their money! 5J does not care about their passengers, they just care about your money. 3300 PHP will be a gift to them as they stick to their policy not understanding the customers side.