✅ Verified Review
| Hong Kong to Cebu via Manila. I concur from experience with much that has been written in complaints as warnings to prospective passengers, but the worst scam from Cebu Pacific, and most likely it is Company Policy, is their one of an “onward” or “return” ticket requirement. My partner and I have both experienced that demand from their check-in staff, yet from no other airline during our frequent travels. In one instance my partner's destination visa was clearly annotated “Return/onward ticket not required”, and we subsequently found that it was not possible to obtain a refund for the return ticket purchase demanded by check-in as a condition of boarding. I was told just several weeks ago that “return” ticketing (to where? country of departure or home country?) was a “requirement" for my return to the Philippines, despite holding a 59 day visa as I have used regularly for 5 years, taking usually 4 flights every 2 months, almost exclusively with Cebu Pacific. On arrival at Manila I was granted entry, and no evidence of an outbound ticket was requested by the border staff. Both the Department of Foreign Affairs and Bureau of Immigration suggest that this an "airline requirement”, which means that everyone, every time they fly international routes with Cebu Pacific, may be scammed into purchasing a new ticket with no refund option, reschedule fees exceeding the value of a new booking, and only a smug reply from the Customer representative suggesting you “Put up and Shut Up”! My experience suggests that any further correspondence or discussion will be ignored. So if the check-in delays don’t steer you towards another airline; as untrained staff study the world’s immigration requirements, then check with their superior, before eventually accepting the next “Guest” from the queued backlog; maybe the very real likelihood of your ticket actually costing you twice as much as advertised, and reasonably expected, will find you seeking out an airline which cares just enough to complete your journey without further blackmail. I’m not willing to take that risk again, despite their cabin crew, aircraft, and timeliness being quite acceptable, as their admin staff and I-hate-to-call-them “managers” have finished them for me! I have seen many other passengers subjected to this same arrogant inconvenience and expense, our experience appears very common, but I’ve seen it only with Cebu Pacific check-in staff. Online booking hassles are a warning of things to come, both price changes and charge confirmation difficulties requiring calls to CP. When you finally are accepted at check-in there are pedantic baggage weight limits applied indiscriminately, apparent separation of baggage for customs scrutiny at the destination, last minute flight cancellations with no alternative offered, musical chairs boarding gates and unintelligible announcements - it’s an impressive list, and don’t think you’ll forget the hassles over a delicious in-flight meal, either!