Cathay Pacific Airways

✅ Verified Review | Hong Kong to Cebu. Arrived about 2 hours early for my flight, so I went plane spotting. The aircraft was very spacious, but they should update their economy class seats. After takeoff, breakfast was served, and it was delicous. Cabin crew were very helpful. The flight was smooth with no turbulence. Movies were up to date, but again, not that much. Overall, great experience and would love to fly with them again!

✅ Verified Review | London to Manila via Hong Kong. Given a smile and a warm welcome on boarding and crew are well trained to make boarding as efficient as possible. On both legs we were seated in a similar place on the plane, but LHR-HKG we had a nicer seat. Screen was larger, seat felt more comfortable but I think the seats in CX economy class are among the best I have flown. You get a blanket, pillow, but I brought my own headphones. Power is provided via USB and the entertainment is excellent. I love the playlist function and variety. Like all other 5 star airlines you are still given nice meals and drinks during the flight. The cabin crew were lovely and dealt with all our requests with a smile. As an added bonus to flying with Cathay Pacific is the connection in Hong Kong Airport.

✅ Verified Review | Hong Kong to Singapore. A tired A330. A rather brusque stewardess with no finesse. Small things - like taking a half finished drink away 'for take off' even though we had a delay on the ground. Food wheeled out on a trolley for you to choose means its getting cold by the time its a few rows back into the service. Hardly surprising therefore that Cathay are finding times tough. I would say however, I took 2 x Cathay Dragon flights to China from Hong Kong and they were both very good.

✅ Verified Review | Auckland to London Heathrow via Hong Kong. On this flight I was seated in Premium Economy Row 33A. Boarding at Hong Kong was unorganized and chaotic, firstly being advised boarding was from gate 2, then later advised it was changed to gate 29. No announcements were made until boarding over 1 hour later than expected (which I find puzzling having flown multiple International flights with other airlines in the past 22 years). When boarding did commence again no boarding procedure as with other airlines which normally call for First and loyalty passengers boarding first or passengers with limited mobility and parents with young children. There were lines marked Business, Economy and it seemed most people queued in the Business line (which surprised me there were so many Business seats on this flight). When finally boarded 1 hour late the Captain announced the late departure was due to our plane being towed between gates, then having lost its departure slot had to wait with heavy number of aircraft ahead of us from China. This would have been perfectly acceptable if passengers were advised in the departure lounge. Onboard seats were good but not as comfortable as the flight from Auckland to Hong Kong on board CX198 which was an A350-900 (35G) However on the flight from Hong Kong to Heathrow we encountered problems in using the toilet as the toilet for Premium Economy passengers was situated in front of seats 32 H/K but the only access was by walking in front of 4 passengers seated in row 30 D-G which upset them due there being insufficient space to do this and resulted in fellow Premium Economy class passengers tripping over their out stretched legs and belongings. I am amazed that when designing an aircraft passenger accessibility is not taken into account and if they did they must have used a very small person to bypass very small upright people to gain access to this toilet or installed it with the view that only passengers seated on the right side of the aircraft would use it. I resorted to using the toilet in Business class as I had observed other PE passengers doing, however a flight attendant was waiting as I exited the toilet cubicle and commenced to give me a very severe dressing down who informed me I had no right being there and made me feel very inferior. I asked where I should go (I would like to point out at this stage that I am a 71 year old female with bladder problems) I was told it was preferable to use the toilets back near row 45 in Economy. This meant I had to queue up with the remaining 62 passengers seated in this Economy section of the aircraft. Not very satisfactory considering we had paid almost double the price of an Economy class ticket! Apart from this I found the Entertainment choices were really disappointing especially compared to the Entertainment on Emirates. There was very little choice of music or films and most were aimed at Asian audiences, in spite of a large proportion of the aircrafts passengers being European. Food was good but not brilliant, very little was offered in terms of pre dinner drinks. Would I fly or recommend this airline again, probably not given my experience and very disappointed after spending more than we normally do on airline tickets. However we have yet to return from Heathrow to Auckland at the end of August but doubt if they would have sorted out their toilet access by then!

✅ Verified Review | Singapore from Bangkok, and I had a disappointing flight. In-flight entertainment was great, good legroom but less comfy seat. However, service was below expectation especially when the crew did not give a friendly smile, and also food and beverage service was rather slow. No bread and butter and distilled water served with in-flight meal. Clearing of trays took ages and had to squeeze to move to the washroom. Embarrasing moment celebrating Anniversary trip.

✅ Verified Review | Amsterdam to Bangkok via Hong Kong. My monthly route from Europe to Bangkok is normally with Qatar Airways. This time I a business class with Cathay Pacific from Amsterdam to Bangkok with a stop in HongKong. Well, wrong decision! Business class seat in Cathay Pacific is cramped and narrow and although there is lots of privacy the seat gives a claustrofobic feel. Impossible to have a decent sleep on a 11 hour flight, because there is a lack of width. Service is not very attentive and food and beverage (especially the wines!) are more economy class level than premium level. First class lounge in HKG is great, although also here a lack of service of staff. The Seat on the new A350 is even more cramped and narrow, not suitable for long haul travel. All in all a very disappointing experience and cannot recommend. Cathay Pacific does not deserve 5-Star rating for their business class product. It lacks the services of Qatar Airways on every aspect a frequent flyer would expect. No more Cathay Pacific for me.

✅ Verified Review | Seoul Incheon to Hong Kong. Boarding started at 10am which was 15 minutes later than the boarding time printed. This was good since Incheon airport is a nice place to do some final shopping before leaving the country. And more than that, queuing at the customs and security checking took ages. Regarding the on board experience, the A333 is a relatively new aircraft within Cathay's fleet. The monitor is large, clear and sensitive, the inflight entertainment system is very decent, with many movies, TV programmes and music. The seat itself is comfy, legroom is sufficient. When it comes to food though, it is a disaster. I chose a rice with sweet and sour fish. The fish was terrible. I would never know it was fish if i were to taste it blindly. I hope CX will improve its food quality or else i would rather choose Asiana or Hong Kong airlines on this route next time.

✅ Verified Review | London Heathrow to Hong Kong. I'm a regular flyer with Cathay Pacific. The flight attendant that look after me was the best I've come across. The seat was top notch, loads of privacy, comfortable, good food. I can see why they're a 5 star airline. I just hope with the cutbacks they're currently doing does not affect standards and quality.

✅ Verified Review | Vancouver to Hong Kong, the service was average and the food was not great. This was a 13 hour flight and one had to find the flight attendants when I wanted something. They were polite though rushed. The seats were comfortable but a little tired, and the entertainment was excellent. The new lounge at YVR was excellent. I would fly Cathay again but actually think Air Canada is at least as good.

✅ Verified Review | Mumbai to Hong Kong. This was our (me and my husband) first travel via Cathay Pacific and we were really excited about it as Cathay is rated among one of the top airlines. But to our surprise, Cathay Pacific disappointed both of us. The aircraft was neat and tidy along with the toilets. We cross confirmed with the check in counter staff to provide us two adjacent seats and despite her confirmation that the seats are adjacent, we found that that they were two separate seats in the same row. The seats were very uncomfortable. Many staff were extremely curt. It was a midnight 5 hour flight which was delayed. And they did not serve anything to us for the next 3 hour. The breakfast which they provided to us for an international travel was very basic and not making them stand any different from the other domestic airline food.