British Airways

Not Verified | I did not actually get to fly with BA as they cancelled the flight with 3 days notice and refused to offer an acceptable alternative, resulting in 2 people losing their holiday (a river cruise). Since then, as appears to be their standard protocol, they have ignored every communication regarding their obligations for compensation and I have no option but to pursue them via official channels.

✅ Trip Verified | We had possibly the worse check-in experience ever this ever. It took nearly 50 minutes of phone calls and numerous staff to check us in for a redemption flight through our account. Utterly bizarre situation for a procedure we’ve done without hitch for the last 20 years. Once onboard we were so disappointed to have the old style Club World seats that meaning stepping over your fellow passengers to use the toilets. Why on earth are these still in use they feel so dated. The saving grace, as is quite often the case, was some fabulous cabin crew that were amazing. I have fed back to BA direct to sing their praises. Fingers crossed for the return leg.

✅ Trip Verified |  I flew to LHR from ATH in Club Europe with BA641 on Dec 31 to transfer to a JAL flight back to Tokyo. At first, I had no great expectations of what services I would enjoy on board, partly because its flight time was less than 4 hours and because the seat configuration of Club Europe was the typical European Business Class with the middle seat empty. Afterward, on board, remembering that I took the same route with BA more than 30 years ago, I got to feel relaxed by their unobtrusive and courteous services. When I asked for a champagne refill a couple of times, a benign smile would come to me.

✅ Trip Verified | I like the British Airways World Traveller Plus product. The seats are comfy and the food is good. The crew on this flight were very attentive and friendly especially the CSM who came round and introduced herself to us and made sure we were comfortable. The bars closed half way through the flight to Cancun as they can’t uplift more alcoholic drinks in Cancun. Juice, water, tea and coffee is available. Very full flight. My only criticisms of British Airways Premium Economy is that it feels like they actively try and split families up unless they pay the £100 each to pre book seats. The majority of drinks are served in plastic not glass. There were no inflight snacks available on an 11 hour flight. It’s an upgraded version of Economy, where as other airlines like Qantas and Singapore Airlines are Business minus. Still worth the extra though.

✅ Trip Verified | I have come to boarding and my cabin luggage was taken, "because the plane is full". I asked to take it to the cabin, because I have large notebook and electronics in it, but nothing changes. So, now I am sitting in the plane, holding notebook and several packs from my luggage, and think of how I will stand with all this stuff in my hands in a passport control line in Warsaw. Other people around me have come to the plane with cabin luggage!

✅ Trip Verified | Stinking nappies being changed in business cabin throughout flight to Miami. Four of us from one family were travelling British Airways business. I am a British Airways gold card member. I have been a member of British Airways Executive Club since 1979. We only ever fly British Airways, in first class or business class. It has become a habit to fly BA and we do this because we trust them for safety. We have regular long haul flights booked with British Airways in both first and business into next year. We often fly to the USA. Both my wife and I used to have Virgin Atlantic gold cards however we sadly returned to BA because Virgin did not have a first class seat product. Even so the service from virgin’s gold card department was off the scale, absolutely brilliant and we loved the Virgin lounge at Heathrow. Our flight to Miami with British Airways was on one of their double decker aircraft. These are just too big and I believe contributed to the appalling service. Perhaps familiarity breeds contempt however, whether in business or first, I now view BA aircraft as just being dirty buses in the sky. The food is not much better. However, our flight was distinguished by the smell of poo throughout the journey caused by mothers of babies, changing nappies within the business class cabin, instead of doing it where they should be doing it, in the WC. Try enjoying lunch with a glass of wine with air around permeated by the smell of poo. There must have been three or four babies, having nappies changed regularly in our cabin. I can put up with the screaming because that can’t be helped, but not poo. Cabin crew did nothing about it, despite being asked. I Telephoned BA customer services and ended up speaking to a lady in Manchester BA office who told me that she was BA cabin crew for many years. She told me that changing nappies in the cabin should not be allowed, that it is completely unacceptable and particularly awful while passengers are trying to enjoy a meal. My wife and I are flying first class British Airways again to the USA in April and we also have first class tickets to the USA booked for December. I sent in a complaint to BA customer relations on behalf of all four members of my family who travelled British Airways on December 19 to Miami from LHR and had to put up with the disgusting smells which at times were quite dreadful. I received a response offering a £300 voucher or 30,000 Avios. so, given the cost of four business class flights to Miami from London, British Airways value the loss of enjoyment through travelling in a stinking cabin, at £75 per passenger! Given that I am a gold card holder, an extremely good customer, clearly in the top one percent of all BA customers and a gold cardholder, if that is how they behave with me, God knows how they behave with everybody else. All I can tell you is that flying with Virgin Atlantic when I was a Gold member was highly positive. When our children were young, we used to fly BA first class at times and we would not dream of changing a nappy in the cabin! Not in any cabin! When I complained to British Airways, I asked them if changing of nappies in first class would be allowed during dinner service and they ignored the question. I have numerous business class flights booked with BA over the course of the next 12 months as well as first class flight booked.

✅ Trip Verified | Worst service ever. Lost baggage because of delayed flight and missed connection and no one is helping to get it back. British Airways website is broken so it doesn’t let me fill missing report and doesn’t give me missing file report number and so no way to contact British Airways because they have dumbest ever AI chatbot.

✅ Trip Verified |  BA 246 21JAN 2023 Did not appreciate the unprofessional attitude of the pilots. Flight scheduled departure 16:20. Advised boarding time 15:20. Whole flight full of passengers waiting at the gate to board at 15:20. 15:40 the cabin crew board. 15:55 the pilots board - each with a Sao Paulo Airport Duty Free branded shopping bag. 16:20 the flight is still boarding. Finally pushes back just before 17:00, 40 minutes late. Captain came on the intercom to announce the delay was due to 'traffic between the crew hotel and the airport'. Sorry Captain the whole plane saw you and your pilot colleagues board fifteen minutes after the cabin crew clutching your duty free that you and your pilot colleagues still made time to stop for.

✅ Trip Verified | Not a great experience. I could not check in online as two separate parts of the BA computer system do not talk to each other. At LHR a delightful check in clerk sorted it quickly, manually! We boarded on time, but luggage loading had to be halted as the Captain spotted a technical issue and an engineer was called. By the time it was sorted we had missed our slot so took off an hour behind schedule. The flight was uneventful, but the plane had clearly seen better days, legroom was appalling and the handout of a small bottle of water and a soggy cookie made one wish for the days when flying BA meant something special. Next time it will be Jet2.

Not Verified | I was excited to fly BA as I'd not travelled with them long haul for over 25yrs. I've travelled to Australia on many occasions, so I've pretty much travelled with them all. Terrible was my experience. BA have become the Ryanair of long-haul travel, riding on their previous good name and reputation. We were delayed for 5hrs at the terminal, where we were offered one glass of water and then at the last minute our meal - with no additional drinks offered. The charging points were outdated and 3 out of 5 didn't work (family of five travelling). The in flight entertainment was also outdated and the movies available were poor compared to other airlines. The food was atrocious - we flew BA LHR-HongKong and return and Cathay HK-Australia return and the comparison was vast. We were offered pre meal drinks and snacks, drinks with our meal, a menu for our flights so we knew our choices, the quality of the food was vastly better with Cathay. Our luggage was lost for nearly two hours in Hong Kong and when we arrived into London, one of our bags was so badly damaged it was unusable. The only redeeming part was the crew on our return flight were amazing. Severine was an angel and helped make the journey more pleasant for my kids.