British Airways

British Airways flight from Punta Cana to London. The food was awful and the cabin crew gave the impression that they were doing us a favour when going about their duties. Not a pleasant experience and the last time I will use them. The fact that they fly the flag for the UK makes it even more unpalatable.

Excellent flight with British Airways from London Heathrow to Singapore Changi. Boeing 777-300 was a great aircraft and must have been nearly new. Wonderful staff onboard and good food. British Airways continues to set high standards. We look forward to our next flights with you.

Very short hop with flight time at 30 mins. Departed on time and despite full plane, cabin crew completed a service with a decent cup of tea and a very acceptable bacon sandwich, with no additional charge. Very friendly and efficient service. New plane, comfortable seating. Exactly the same for the return trip a few days later. British Airways flight from LHR to MAN was impressive all round.

Very abrupt check-in staff at SEA. On board, PE not full so enjoyed an empty seat next to me contributing to feeling of additional space PE brings. Efficient and friendly service although one or two FA's were a little shoddy in appearance. Newer BA plane so very good IFE system/choice/screen size and comfortable seat. Meal quality good. Enjoyable flight although British Airways PE only worth the money on new fit out standard.

Flew British Airways from LHR to SEA. Very good check-in at LHR T5 and fortunate with efficient security checks. On board, very full flight and hadn't paid extra to book seat early so suffered with seat A by the window. Old fit-out 747, small screens very poor for watching what was a decent selection on IFE. Paid extra for enhanced meal service which was a big plus. Could be improved by offering better quality wine as meal is B-class standard. Definitely worth the extra (in the context of onboard catering).

Flew British Airways back from Bangkok to London Heathrow at the end of our holiday and I was not much looking forward to Club World on a 777 having started the holiday with a flight in First in an A380 (absolutely wonderful). I was very pleasantly surprised. Checkin involved no queueing and the same through priority security. Had access to the Cathay lounge and this was good. The pleasant surprise was the Club cabin. I have got used to the rather warn and used state of the Club World cabin in BA’s 777 and 747. This one appeared very clean and smart. The seats we find comfortable and enjoy the ying yang seating for couples travelling together. We found food to be very good for the two meals we were served. The final comment is that the staff appeared to be friendlier and more enthusiastic about their jobs. We found the staff on the flight home in Club were friendly and attentive. Overall, a very enjoyable flight. The IFE was the old product but it works and managed to sit though 4 films to pass the time.

Flew British Airways TXL-LHR-TXL in Business Class. Aircraft looked new, bright and clean. Seats in Club Europe are comfortable. IFE is not available, except for viewing the route displayed on LCD maps. Cabin crew were attentive and quick in offering drinks and meals. On the flight back, I really a tasty prawn salad served with white wine or champagne. Perfect punctuality and smooth boarding. I would definitely fly again and recommend them.

I have flown British Airways Business Class and was pleased with Lounge, food service, Elemis Spa, showers wit Elemis products and on request champagne. Onboard with comfortable fully reclining seats, duvet and amenities appropriately dispersed per sex. Staff friendly and accommodating, cabin (upper deck- A380) clean and comfortable. My next trip in August was last minute with just First available. I felt very comfortable booking this since my experience in business has always been very nice. My past experiences with First prior to renovated cabins, separate seating cells- I felt it was still going to be a lovely, comfortable experience, with enjoyable food. So, with all the changes in First now, I thought I would really be in for a relaxing treat. I want to preface this by saying I have always loved British Airways and has always been my first choice for London- Houston, JFK-London flights for years. I had a early flight. Checked in in ample time before my flight. I went straight to the Concorde Room to have breakfast. What I was met with was basically a cafeteria style, self serve service. There was no table service, two people working behind the food counter. I met an English couple while waiting in-line to put in a simple scramble eggs on toast order as they and we were both told that the toaster was in front of us, and we needed to toast on own bread. It all went downhill from there. The wait was long, traveling on your own you had to keep an eye on your table to make sure it was not taken, tables were left unserviced and unclean. I carried some dishes to the front just so I could be seated. Boarded plane, seated, and started looking around and the carpet was dirty. It looked as it had not been vacuumed from the last flight, which did not give me a clean and comfortable feeling. The the steward came to me and said they ran out of women's toiletry kits because they do not allot according to reservation, but normally catering to men traveling on business and not women traveling on pleasure. He offered a Men's toiletry kit and a Business Class kit. The food was served. I started with their appetizers which was all dry and very unappetizing (and I am not picky), but for me to find it unappealing it has to be poor. Then the entrees were short and I had to choose a second choice. Any one of these events would be okay- even though they advertised that all is superb, but everything, constantly occurring had me regretting I paid for First and have sworn, for the price differential vs service and quality, Business Class wins out hands down. The food was far from septacular or tasty - it felt overcooked and choices limited and short. The Pilot did come out and asked if BA could call me and he was very apologetic (I guess a Steward/ess mentioned the faux pas's - I consented. Disappointment ran consistent from beginning to end - no call, no email, no apology - in my opinion that is the epitome of service from beginning to end. It left me feeling that BA really did not care about any of it - the service in lounges, the appropriate allocation of food, kits, cleanliness- all of it. My flight back to JFK I flew Business. It was comfortable. Though there was less space in First class seats years ago, but the service was brilliant and comfortable and the food was delicious. I am sad my experience this time could not compare to years gone by - even if it was more simplistic. My review is for First only.

Fantastic flight in Club World with British Airways from London Gatwick to Punta Cana. On time departure from Gatwick on a 777-200 - it's true the plane was showing its age with a little wear and tear in the cabin, but seats 2A and 2B were comfortable and functioning perfectly. Greeted by friendly mixed-fleet crew and provided with champagne and amentiy kits before take off. Prompt lunch service after departure and a varied menu with excellent wine choices. I enjoyed a goats cheese and honeyed walnut salad, followed by steak in a port wine sauce which was well cooked and tasty. The delicious Castelnau brut rose champagne was available but disappeared quickly so I recommend ordering this promptly. As this was a leisure flight, all champagne did run out about 3 hours in, for which the crew apologised sincerely, but there was plenty of red and white wine available including an excellent Chablis and Medoc. The Club Kitchen was well stocked throughout and manned by a friendly and personable crew who were always willing to help. Plenty of juice and water runs throughout and a very pleasant afternoon tea served an hour before landing. Bathrooms were well stocked and cleaned regularly. The entertainment system was great in Club with a decent selection of new release films, though the screen resolution could be better, especially Wilhelmina the cabin lighting is on full. We were kept well informed of the flight progress throughout by a cheery and personable First Officer, who navigated a mean-looking thunderstorm near landing with aplomb. All in all this was a relaxing and luxurious way to begin our holiday and a great to example of BA at their best.

LGW to TPA with British Airways. Boeing 777-200 was an older aircraft but clean, very friendly crew, all smiles and helpful. Food was ok, three different choices, though sadly ran out of red wine mid flight. Seat ok for economy apart from the woman in front of me who must have thought she was in Club and kept trying to recline her seat into a flat bed.