"same seat as economy class"
2 reviews Hwei Ming Choo (United Kingdom)
✅ Verified Review | London Gatwick to Rome Fiumicino. If anyone has flown British Airways Club Europe, you'll realise it's the same seat as their economy class EuroTraveller with a seat made into a divider in the middle. As I was flying from Gatwick, the BA lounge was under refurbishment and was directed into No 1. lounge which was quite packed already. When I got to Rome, my baggage was lost. To make matters worse, the counter for lost baggage which operates on behalf of British Airways was very poorly marked. There was no sign or logo of British Airways. It was manned by two person which hadn't had a clue what was going on and would only assist in filling up the forms. To make matters worse, they were talking to each other leaving my partner and I just awkwardly staring at them to complete their conversation. Bottom line is, whatever carries the British Airway brand name is good. Whatever 3rd party organisation which BA employs, are questionable.
| Aircraft | A319 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LGW to FCO |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"absurd cost-cutting measure"
B Wijesinghe (United States)
✅ Verified Review | Washington to Dubai return via Heathrow, on British Airways. Outbound segment on an A380 and three others on refurbished B747-400 aircraft. As a regular 20-year customer and a Gold level Executive Club member, one has to expect much variation in the BA onboard product. Staff are generally polite and hardworking, some are not very well trained, so seem to lack the extra attention to detail that should come with Club World. The fish main course served between IAD and LHR was unbelievably bad, but other meals were fairly good. High Tea without scones, clotted cream and strawberry jam is an absurd cost-cutting measure on a British airline, as I discovered on the LHR-IAD sector. It is sad to see this airline not working harder in response to the competition.
| Aircraft | A380 / Boeing 747-400 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | IAD to DXB via LHR |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"aircraft was very old and dated"
R Carter (United Kingdom)
Miami to Manchester via London Heathrow with British Airways. The aircraft was very old and dated, and too hot with no airconditioning above the seat. Food was disgusting - some type of chicken mashed up with potato and peas. These 747 aircraft need to be updated or retired as they are now showing their age. Tv screens are so small and have no USB or power points. Outbound flight was with American Airlines that was so much better. New aircraft, good entertainment and food with was good. Now that you have to change terminals at LHR when connecting from Miami, there is no advange of flying BA. So if you can choose a different airline or if you have to fly BA, avoid the 747. The A320 on the domestic flight to Manchester was very comfy and looked so much better.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | MIA to MAN via LHR |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"approaching a national tragedy"
Clive Drake (United Kingdom)
British Airways in my mind is fast approaching a national tragedy. As one who has flown them on/off for 35 years I suggest I am qualified to have a view - having travelled in all cabins including Concorde. We flew Club Europe from London Heathrow to Pisa and back this last week over the Easter break. We have a home in Italy and fly the route often. Flight out started in the North Executive lounge at LHR. It was not busy and was OK. Terrible choice of unhealthy bacon baps and similar rolls stuffed with whatever. I had some fruit - tinned fruit. Plane was a newish plane and the so called "new" Club Europe. Three seats - with the middle one as a "table". Tables are usually in front of one - not to the side. Zero legroom unless you are in row "1". Last month I flew the regional Business Class on Singapore Airlines, Malaysian Airlines and Vietnam Airlines. Needless to say - British Airways does not come close when it comes to seat comfort. Disgraceful. Food okay on both flights. FAs on both flights were also fine. The curtain separating the Club cabin from Economy was broken, hence we had queues for the WC stretching into the Club cabin.Its long overdue - but BA need some serious management changes to build value into their key products.
| Aircraft | A321 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to PSA |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"worst flight for some time"
Tim Francis (United Kingdom)
St Lucia to London Gatwick in Premium Economy on 30th March, and I had the worst flight I have had for some time on British Airways. No newspaper, inedible curry chicken, no wine, no coffee. Breakfast again was inedible and no coffee. Inflight entertainment awful with old films on very small screen. Oxygen levels very low with many passengers complaining of headaches etc. Staff not interested yet as usual British Airways employees sneak into business class and seemed to get a reasonable service! As usual, you say never use them again on this route but very little choice as only competition is Virgin and they are not that good either. Compared to airlines like Emirates, Qantas, Air New Zealand etc, BA have much to learn. Have used Thomsons to Barbados and Mauritius in Premium Club section on the Boeing 787 and it was a fantastic experience. Great food, service comfy seats and super in flight entertainment.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | UVF to LGW |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"less comfortable than older style"
44 reviews John Rolfe (United Kingdom)
✅ Verified Review | Return from Seville to Gatwick on British Airways A320 in Economy. Flight left a few minutes ahead of schedule and landed early as well. Seating was face-lifted economy class, and I think less comfortable than the older style we flew out on in an A319. Sandwich and a drink okay. I do think British Airways could come around with a 2nd drink or water service on a 2.5 hour flight. Overall okay.
| Aircraft | A320 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | SVQ to LGW |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"will fly again with BA"
4 reviews Chris Jones (Norway)
✅ Verified Review | Flew British Airways from Oslo to London Heathrow on 19 March. Crew were happy and helpful, cabin clean and looked new. It wasn't a new plane but the seats were new. Served a turkey and cheese croissant. Will fly again with BA. Was on time and landed early
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | OSL to LHR |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"better than most shorthaul"
John Rolfe (United Kingdom)
✅ Verified Review | Gatwick to Seville with British Airways. Flight was delayed due to French air traffic controllers being on strike. BA did their best to help, we boarded on time and were ready to leave if a slot became available, however we still got away nearly 2.5 hours late. They served drinks and also invited passengers to view the flightdeck during the delay. Once we took off flight was okay, typical service with sandwich and drink. Wine was passable. Better than most shorthaul economy service, seat was comfortable given the limited legroom.
| Aircraft | A319 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LGW to SVQ |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"seat let down very good flight"
Gregory Martinez (United Kingdom)
✅ Verified Review | Barcelona to Seoul Incheon via London Heathrow, and overall I was very impressed with my two flights on BA. I'd checked in online and Bag Drop at BCN took less than one minute. A small snack was served, on the flight to London, which was uneventful. The flight from London to Seoul was on the new 787 and was almost perfect. A very friendly, professional crew, IFE was of a very high quality and amazing sound. I was impressed by the size of both meals (lunch and hot breakfast). The only real let down was the seat. It was tiny (so narrow) and I felt quite squashed in by it. This made the flight uncomfortable and difficult to sleep. This really let down what was a very good flight.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | BCN to SEL via LHR |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"same leg room as in Economy"
J Dand (United Kingdom)
✅ Verified Review | Istanbul to London Heathrow with British Airways. The main reason I pay to travel Business Class is to get extra leg room. BA's Club Europe now gives you exactly the same leg room as in Economy, which may be okay for a quick hop to Paris, but is definitely unsatisfactory on this near four hour flight. It was particularly annoying to see children sitting in row 1 - the only row with reasonable leg room. Service was fine and the food quite good, but no entertainment at all. From now on I'll book Economy and pay for exit seats - it's a no-brainer. Either that or fly Turkish Airlines, an airline which is going from strength to strength.
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | IST to LHR |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
