"as different as night and day"
9 reviews J Hicklin (United Kingdom)
✅ Verified Review | San Francisco to Johannesburg via London. The two flights were as different as night and day. Both night flights so the idea was to get as much sleep as possible. SFO-LHR BA286 19th January was a full Business Class cabin but amazing service by mature flight attendants. Perfect mix of professionalism, friendliness and efficiency although the Boeing 747 had seen better days. They had the main meal service done and dusted within two hours allowing for plenty of sleep. LHR-JNB, BA055 on 20th January was an absolute disgrace. Great aircraft but let down by shambolic and rude in flight service. These attendants were much younger and besides looking sullen and miserable the main meal service took 4 hours - this on a night flight. Post take off drinks were served relatively quickly. There was then a massive gap between that and the meal order being taken. And a further huge gap between the meal service being started. All the while being delivered by the most miserable steward I've ever had the displeasure to encounter. Being a Gold card holder the CSM (who was a delight) came to give me her 'personal welcome' and I did feedback about my experience. She acknowledged that these new crews are 'inexperienced' and I said that's no excuse for rudeness. Why can BA not mix the old and new crew together if the newbies cannot get to grips with a basic efficient service? Later had the pleasure of flying JNB-CPT on Comair (a BA franchise in South Africa). What a great little airline. Again very young crew but an absolute delight. Overall I give the journey a 6/10 but my breakdown would be SFO-LHR 9/10, LHR-JNB 2/10, JNB-CPT 9/10. I've checked the Recommend box - but if you are on a night flight with the new contract crew, avoid them
| Aircraft | Boeing 747 / A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | SFO to JNB via LHR |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"letting themselves down badly"
Susan Constantinou (United Kingdom)
✅ Verified Review | We flew from Heathrow to Larnaca return. The aeroplane was old and tired, uncomfortable seats, overhead TV screens which can hardly be viewed from the seats we had chose. My headphones did not work in the seat either. But apart from it being a somewhat OK ish journey the offering of food and drink was shocking. We can only choose food and drink from a Marks and Spencer's booklet, believe me the food is not up to M&S quality, they should never have put their good name behind this BA endeavour to cut costs. Whilst I accept that the system was only recently introduced and there are forced to be teething problems, the fact that we can only pay for purchases by credit card which had many clients scrambling through overhead lockers was shameful. What on earth are BA thinking about? British Airways are seriously letting themselves down badly. We felt like low budget airline customers although we had paid a high price for our tickets. Indeed if we had flown with Easyjet or Ryanair we would have saved ourselves hundreds of pounds. I will certainly be seeking out other airlines for our frequent bookings to Cyprus (which amounts to at least 5 or 6 trips a year). M&S, don't spoil your good reputation with this venture.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Larnaca to London Heathrow |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"service was really good"
1 reviews E Falahaka (United Kingdom)
✅ Verified Review | Flew Economy from London to Manchester in August 2016. The service was really good even for this short flight. The crew were smiley, the food offered was okay (before BA discontinued free food and drinks in 2017), and the flight departed on time. London Heathrow T5 was good and the queues weren't too long, even though it was peak Summer time.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Manchester |
| Date Flown | August 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"narrower seats than other airlines"
S Shanker (United States)
✅ Verified Review | We flew British Airways from Lisbon to San Jose via London. Lisbon to London the seats were ok, basically coach seats but the middle seat is blocked off. The crew on that flight was very good. We were a bit apprehensive about the configuration of seats on the long haul Boeing 787 from London to San Jose. I had a middle seat, 7E, but it turned out fine, but definitely narrower than the seats on other airlines business class. I did not need to go over anybody to get in and out, however the other middle seats might not have been as easy. Staff on the London to San Jose flight was good but not warm or personal. The food quality was better than some airlines.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Lisbon to San Jose via London |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"worst customer service"
S Humphrey (United Kingdom)
✅ Verified Review | London to Phoenix with British Airways in Premium economy. Possibly the worst customer service and flight attendants ever, both outward and inward flight. The plane was dirty, old and smelly. The cabin crew were rude, unhelpful with their customer service who simply ignore your complaints. British Airways should stand for budget airline.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | LHR to PHX |
| Date Flown | August 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"can only be described as appalling"
Julie Smith (United Kingdom)
✅ Verified Review | Flew from Gatwick to Tampa Business class on 7th January. The experience can only be described as appalling. The business class lounge facilities were not available due to move to south terminal. We had to use the general lounge that any passenger prepared to pay £37.50 could use. This meant it was overcrowded and dirty (through no fault of the regular staff. They just could not keep up with the number of passengers). We could not get a seat anywhere and when we advised BA staff of this we were told to come back later and see if there were any seats free. The BA ground staff were completely overwhelmed by the number of business class passengers complaining and appeared at their wits end. The flight was mediocre to say the least. The food was average and the service satisfactory. Having paid £2000 for a ticket it is not unreasonable to expect a good service. We formally complained to British Airways via their customer services department and the response came back as they were moving to the south terminal and we needed to be understanding as things would get better in the future! We were not even offered a refund on the tea we bought in the main area of the terminal as we could not get into the lounge they had provided. This is not good customer service and we will not in future travel with British Airways, we will be travelling Virgin even if it means we have to get several connecting flights to our destination.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Gatwick to Tampa |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"the aircraft was filthy"
D Norman (United Kingdom)
✅ Verified Review | Flew British Airways from Miami to London Heathrow on 15th January and the aircraft was filthy in Economy class. Pulled out the tiny TV from under the armrest and there was hair attached. Opened the armrest to retrieve table and the dirt was disgusting, this has been an accumulation over a long period of time. TV didn't work and after 3 hours into a 8.5 hour flight and the attendant trying to re-boot it 3 times I finally asked what could be done. I had paid extra for a seat that had extra leg room (seat 29A) as there is no seat in front and you could stretch right out. There was a seat free in Business class but the Manager on the flight made it clear that he was 'not allowed' to move me. I traveled business class on the outbound flight on 3rd Jan but did not feel that it was value for money. I will stick with Emirates or Virgin in the future as I know the aircraft are clean with good customer service. I logged this complaint onboard at the time but a week later still heard nothing, doesn't surprise me.
| Aircraft | Boeing 747 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Miami to London |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"horrible food, unmotivated crew"
Y Woodrow (United Kingdom)
✅ Verified Review | London Heathrow to Dubai, and a delayed flight. Poor communications from LHR British Airways staff. Horrible food. Crowded flight and a mars mini bite size for breakfast. Unmotivated crew. All the money they have made seems to go to senior management. A disgrace and sad to have experienced, and will avoid them.
| Aircraft | Boeing 747 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | LHR to DXB |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"will never fly with BA again"
1 reviews Niina Ursin (United Kingdom)
✅ Verified Review | Never again! Booked a round trip from to London from Paris return with British Airways in business as had a separate ticket from Paris to Johannesburg (with AF in business class) and Cape Town to Paris (with Qatar in business class). On the outbound flight no issues apart from the appalling lounge in London T5. Checked in for my return flight online and to my surprise they charge for booking your seat before check in opening which I found strange being a business class passenger. The reason I chose the BA flight was that it was from the same airport (CDG) as where my flight from Cape Town via Doha arrived and after a long haul flight the last thing I wanted was to have any hassle with the connection to London. The plan was to get refreshed in the lounge, rest for few hours and get on the flight. Unfortunately, my plans were trashed when I arrived at the check in and was told that my flight had been cancelled and that I had been rebooked from Orly (which is an hour away). It didn't stop there, no transfer was provided and when asked how do I get there, the unfriendly reply was "well, get a bus". No indication of where. The woman simply turned away from me and started talking to a colleague. Tried to get some more information to which the reply was "go online". She gave me a paper which I thought would be a map to the bus but it turned out to be a sheet of guidelines on how to get compensation. Thought ok, at least something. The next shock, when I arrived in Orly. The check in lady told me that instead of business they had put me in economy! As I was very tired and just wanted to get home, agreed but asked if could still use the lounge. Oh no, not possible! At this point I was absolutely appalled and asked to speak to the manager. Was told that it was not possible and that I could go online and complain. Gave up and went through security to find out that the flight was delayed again. Spoke to the same lady who tried to ignore me and kept repeating "go online, I don't care about BA". When back home complained to customer services and got a reply that no compensation was due as they had ran out of staff to operate that flight. Complained again as had the paper from the CDG ground crew about compensation. Generic reply after 5 minutes was, no compensation. Needless to say, I will never fly with BA again which is a shame as do like other oneworld partners who I frequently fly with in business class and am a FF (luckily not of BA).
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | CDG to LHR |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"not fair for the fare"
S Parent (France)
✅ Verified Review | Not fair for the fare. Flew Bangkok to Paris via London with British Airways. Not allowed to choose our seats. The cabin was not clean (lot of dust). 8 seats per row in Business, no privacy, 50% of the seats don't have direct access to the aisle. Bad meals in small portions. Not enough toilets. Tiny PTV screen and poor movie selection. Crew was very friendly and helpful. We had to face the bad mood of the ground staff in London who were very aggressive and refused to let us take our hand luggage on the London to Paris flight. We explained that we were in Business class and that we flew with the same cases at the beginning of our vacation, they didn't care and refused us to bring it on board. After 30 minutes I showed that they were of a size allowed by BA. They recognized their mistake and let us take it. 30 minutes of stress because they didn't do their job properly. Won't fly BA again, except for the cabin crew everything was bad and looking like budget airline.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | BKK to CDG via LHR |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
