"The service was brusque"
1 reviews T Chen (Malaysia)
✅ Trip Verified | Kuala Lumpur to Madrid via London. My first time flying BA and I had very low expectations. Fortunately, my experience was pleasant as the seats were generally comfortable and overall service was good. The service (KUL-LHR) was brusque. Meal was served not long after take off and my child was already sleeping as it was past midnight. I had asked if we could have it later but the reply was a curt NO and that they couldn't give it to us later nor would they have any snacks to offer. So if we got hungry we would just have to wait more than 8 hours later for the next meal. Luckily on the return route we had a very courteous cabin crew who spoke politely. Both aircrafts appeared new and the seats were wide enough for us. Some people complained about the entertainment unit under the seats. What I didn't like though is that the arm rest couldn't be kept up totally between the 2 seats so that my child could lie across his seat and mine. The armrest kind of went up to a max of 80 degree angle. The seat pockets were very small so there's very little that can kept inside. The toilets were generally clean but the toilet seat lids didn't work properly. They always fall back down and there was never seat liners. Food was below average.
| Aircraft | Boeing 787 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Kuala Lumpur to Madrid via London |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"inflight service was very poor"
Christopher Rainbow (United Kingdom)
❎ Not Verified | Madrid to London Heathrow on a busy Monday evening in November was an entirely mixed affair. Boarding was from the satellite terminal which was efficient and well managed. Boarding was rather slow as too many people were allowed to bring aboard large amounts of luggage. This resulted in some bags being removed and placed into the hold. Some passengers were poorly behaved and argued with the staff. Every single seat was occupied. This was quite hard on the staff. A trendy safety instruction took place with a video of certain UK based TV personalities. This was in English only. The inflight service was very poor. I ordered a sandwich and a drink and had my receipt chucked at me. Disembarkation was slow again due to the large amount of luggage. I regard this as a health and safety matter. British Airways is not what it was and on this route there are alternatives offering better service.
| Aircraft | A319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Madrid to London Heathrow |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"this was not acceptable"
Ian Henderson (United Kingdom)
❎ Not Verified | Flew British Airways from Bologna to London Heathrow. We arrived at Bologna Airport to be told at the bag check in that the plane had been overbooked and that we would have to wait until boarding closed before we would know if there was a seat for us. We were both amazed and surprised since we had booked this return flight several weeks earlier and had arrived at the airport in good time. The member of staff dealing with us was particularly brusque and unhelpful and the only information that we were given was a typed sheet setting out the fact that if we did not travel we would be able to claim compensation. For us this was not acceptable since we had to be in the Lake District the following day. We were eventually allowed onto the plane but would not have made it if it had not been for a fellow passenger who seemed to know how to get around the queues in this situation. I thought that these problems were only found on the well known cut price airlines!
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Bologna to London Heathrow |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"prepare to be nickled and dimed"
Courtney Ross (United States)
❎ Not Verified | My husband and I booked our honeymoon to Italy through American Airlines which unknowingly routed us to their partner airlines, British Airways. We ran immediately into trouble when we received an email notice that our flights have been changed and we now had a 40 minute layover at London Heathrow and we would not arrive in Rome in the AM as planned. We decided to give it a shot regardless. We arrived at BWI and discovered we were not on an AA flight and had packed more bags than BA would allow. (We had three checked bags instead of 2 and British Airways only allows one checked bag or you pay close to $100 for additional). Luckily the gentlemen at the counter checked the bag at no charge. I can't say the same for the rest of our trip. We found that the flight was full and they had not placed our seats together for a 6.5 hr flight and we had 2 middle seats. The neighbors on our flight refused to swap seats, originally then after some pity complaining a lovely woman swapped. We arrived into London around 9am. late of course, and after running to the next terminal in an attempt to make our connection, we missed our flight and were unable to make it through security. The BA representative told us the next flight was full and we would have to wait until 5pm. We again explained that we were on our honeymoon and had afternoon ticket reservations in Rome. The BA representative was then able to find two seats on a 12pm flight - so we missed our ticket reservations but were able to get into Rome for dinner. Upon our return flights, we attempted three times to reserve seats online via British Airways app and web (learning from before) and the website kept giving us an error screen even though the charge was pending on my PayPal account. We eventually had to make an international call and pay $174 to ensure we were able to sit next to each other on the 8 hr flight home, though we could not select seats for our connecting flight to London. Once we arrived at Rome to check - we got hit with the $100 additional baggage fee (we we tried to explain, the representative refused to comp the bag). Upon arriving at the gate my ticket was pinged for having an extra bag that was not paid for. Luckily, we had the receipt from paying 2 hrs earlier. Otherwise I imagine we would've had to shell out $100 again. We are crossing our fingers for a safe trip home, as we are again delayed on our flight from Rome to London. If you fly British Airways prepare to be nickled and dimed at every part of your journey.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Baltimore to Rome via London |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"In-flight service good"
David Ellis (United Kingdom)
✅ Verified Review | Flew British Airways from London Heathrow to Johannesburg. Plane at T5 Satellite C, so used B Galleries Lounge, which was quiet and pleasant. Efficient boarding, seats 50J/K on upper deck, which provided good privacy despite proximity to toilets. Mixed crew FAs and ours were young and enthusiastic. In-flight service good, with a notable improvement in the quality of food, i.e., courses delivered individually to seats and main courses not cooked to a crisp. IFE lagging behind that offered by competitors, with small screens and limited movies. Breakfast included four hot options which were more palatable than usual. Overall, a good flight, although we look forward to promised improvements in 2018.
| Aircraft | A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to Johannesburg |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"will think twice before choosing again"
C Davies (United Kingdom)
✅ Verified Review | London Heathrow to Brussels. I had to travel for a surgery that had to be done in Belgium. Going there the staff at check-in in were amazing, as I had missed my plane she did everything possible for me to be on the next flight at a good price. However coming back to London the staff were quite rude and not acknowledging. I got on the plane and asked if I could have help to place my hand luggage into the locker as I could not carry anything nor lift my hand due to my operation. The first staff member at the entrance told me that I had to ask a member of staff closer to my seat, if no one could help then he will try to come. So that’s what I did, but the member of staff refused as she told me that she wasn’t allowed to carry a bag unless I help her and even after explaining the situation, she just ignored it and just left me alone with my suitcase. Luckily another passenger heard me and carried my bag to the top and helped my get it down at the end. I work in retail and I know about customer service but very disappointed with my expirience coming back especially on the plane. I am very angry by this situation and next time I will think twice before choosing the company again.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Brussels |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"a functional, disinterested service"
Melanie Dunn (United Kingdom)
✅ Verified Review |
Flew London to San Francisco. British Airways provided a functional, disinterested service on this ten hour flight. We were given what was necessary and certainly no more. Ignored for five hours, not even a glass of water offered and it was made clear that the staff were happy to do the bare minimum and no more. If you have to go with British Airways, do, but if you can avoid them then I would. In the interest of fairness I have informed the customer service team at British Airways of my experience - so far I have been ignored hence writing this review.
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | London to San Francisco |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"BA is just too cheap on it's product"
2 reviews C Stratton (South Korea)
✅ Verified Review | London Heathrow to Seoul Incheon. I was flying my return leg back to Korea after a Christmas vacation. I had not had a pleasant experience on my initial leg and unfortunately had no better experience on the return. To start with, i was unable to pre order my meal on line due to a technical fault. Having not had my selection available on the outbound leg (in business class!) i wanted to ensure i had something for my return. I couldn't pre book and of course when offered the meal by the cabin crew they had AGAIN run out of 50% of the available selections. Quite disgraceful. I was also unable to check in on line, so i was "directed" by staff to use the kiosk at the airport which also did not work. Eventually i made it passed the staff and was allowed to queue for the business class check in. The rest of the airport process after that was smooth. This time i sat at the rear of the business class cabin in the window seat. This meant that I did not have to step over somebody else feet and legs if I wanted to get out of my chair in flight. Of course I had to pay extra $'s for the seat selection in business class - a point which i have made before about being very unhappy about in a premium cabin. The flight was uneventful. On this occasion I had a very warm crew for which I appreciated. Overall I still feel that BA is just too cheap on it's product and this is not an acceptable practice especially in a premium class. Frankly, even though they were the cheaper ticket price by the time I had paid extra for the seat and not had my meal choices available i would have been better off flying another carrier.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to Seoul Incheon |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"BA is way behind other carriers"
2 reviews C Stratton (South Korea)
✅ Verified Review | Seoul Incheon to London Heathrow. This was my first flight on BA for many years. As a Brit, I was actually looking forward to flying them in order to return home for Christmas on board the relatively new B787. I was disappointed. The fare I paid on this occasion was relatively good value for a J class cabin - in my view. However, it was extremely disappointing to see that you have to pay to select your seat in J class. I do not know of and have not ever flown another airline which charges you for this and I certainly do not appreciate it. I was seated in row 1 by the window. My first experience in this cabin was a shock when I realised I was looking straight into the face of the passenger sitting next to me. And further that i had to step over the legs of the passenger in row 2 to get into and out from my seat. The tray table did not sit straight when pulled out for service. Even in row 1, by the time the cabin crew came to take my meal order they were already telling me that two of the available options had already run out. This left me taking a Korean option on a flight on BA where the majority of the passengers seemed to be non-Korean. Clearly something wrong with the meal ratios. They offer a serve yourself snack bar in flight. I went to the galley at one point and there was very little available to take food wise - it was mostly just drinks. It also seemed to be a fixed meal time - something else i do not appreciate in business class these days when dine on demand is a far better option for passengers. The IFE selection was nothing more than average. I found the overall selection somewhat limited compared to other carriers. The service and product simply left me feeling that BA is way behind other carriers and I concluded that i would not make a point of flying with them again on a long haul route in a premium cabin.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Seoul Incheon to London Heathrow |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"It was the most uncomfortable flight"
Saunders Mark (United Kingdom)
✅ Verified Review | Flew Cape Town to London with British Airways. It’s hard to think of a good thing about this flight. On the outward journey I was in an aisle seat. Next to me was somebody who was too large to comfortably be able to occupy a middle seat. The crew could have helped the poor person out by offering an aisle but they made no attempt. So three people suffered cramped conditions for 11 hours. The food is awful, poor quality and with poor selection of wines - cheap Spanish wine with no choice, the cabin was over heated. It was the most uncomfortable flight I have ever taken. Until my return flight - entertainment system was not working - ancient plane same miserable food. This airline used to be good, now it is awful.
| Aircraft | Boeing 747 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Cape Town to London |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
