Avianca

✅ Trip Verified | My experience was negative, because this airline has not returned my money for many months. It's been 5 months. They ignore all my messages. This is a real scam. I do not know who can help me in this matter.

Not Verified | Do not bother with this airline. They charge you $90 usd to check a regular size suitcase through. Despite the site saying $55 usd (which is still expensive, most expensive I have ever come across). Really, $90! I am still in shock. I have never paid for than $30 or 40 usd for suitcase case. When I told the airline at counter before I boarding I wanted assistance so I could write to the airline or customer service they ignored me a full five minutes. Then they eventually gave me the number and website address. They were extremely inattentive and unhelpful. They are losing customers. I for one would avoid purchasing from them

Not Verified | Worst experience ever, do not fly with Avianca. It is the worst airline in terms of service, communication, policies etc. The staff was very rude and they don't speak English on international flights. The company tries to find a way to take your money and they don't care about the client. I wont be flying with Avianca again.

✅ Trip Verified | They have this rule, you can check-in lap infants only up to 6 hours before departure. Otherwise they will make you buy a full priced adult ticket for your infant if you want to board your intended flight. Now that they didn't let me board, there is no full or partial refund, no credit, nothing. They stole $900 from me because I was traveling with a lap infant and arrived only 3 hours prior to departure at the airport.

✅ Trip Verified | Worse experience in booking a flight I have ever had. They required me to call. Was put on hold. Booked the flight after a half hour. They made a mistake refunded my flight payment for no reason and I had to spend a hour on the phone with a person who ended up not helping and making a ref number instead of helping. Bought a new ticket for the same flight and got a email confirmation, but then I couldn't pay for a bag because the booking number didn't have the ability to remember my email despite sending me a email on it.

✅ Trip Verified | Not punctual at all, staff wasn't courteous, every time i ask for something staff make faces like they were angry. It feels like they need lots of training and i was in XXL class maybe seat was worst. The other flight they lose my luggage. They change my flight going back and don't know if I'll make it at this point when the airlines say.

✅ Trip Verified | I had a flight on Jan 22 to go to Houston due to certain things out of my control I was not able to get to fly. I called this airline over 100 times literally leaving a call back number but their customers service is non-existent or they are taking advantage of the pandemic and stealing travelers money to keep their airline in business. I would not recommend anyone to fly with this Airline since they have no customer service relationship or business orientation and they do not respect people time or money.

✅ Trip Verified | Decent on time flight that was nearly full. However zero refreshments or entertainment for a 2 hour flight. Flight attendants were busy gossiping much of the flight vs helping those on board.

✅ Trip Verified | Avianca by far is the worst airline I have traveled with. I had the most unpleasant and horrific experience with regards to quality, standards, hygiene, and customer service.

✅ Trip Verified | My flight cost $167 to book and my 1st checked bag cost 83 dollars. This is truly ridiculous. I should have read the fine print but just like Spirit, they blind you with the price.