Avianca

Not Verified | If you plan in traveling business class with this airline, I strongly suggest you don't and save your money. You will pay a lot more for this class of ticket and get almost nothing in return. 1) They serve the same plain old sandwich as they do in coach. An upgraded ticket for no upgrade in meals. No business class drinks. None of that extra you expect for paying for a much higher priced ticket. 2) Modern business class seats are available in the short flights from Miami to Bogota (a hub for Avianca) but if Bogota is a connection to other South American countries (Buenos Aires, Argentina for example), the business class seats on the connecting flight are slightly larger that coach with a little more comfort but almost no extra legroom unless you sit in the two front seats behind the bulkhead. Also on the connecting flight, you get the same basic sandwich. 3) Another big negative is the airline does not have WIFI on their planes. If you are a business class person trying to catch up on corporate email communications, you're out of luck. In summary, the airline is a good discount airline like America's Spirit airlines but instead of charging an insane extra amount for a slightly bigger seat in their pitiful excuse for business class, they would serve travelers better for charging a little extra for the larger seat instead of ripping business class travelers off. People should get what they pay for and this airline heroically missed the mark!

✅ Trip Verified | I received confirmation from Avianca that my trip was booked. They issued me an Electronic Ticket Receipt complete with confirmation and e-ticket number. They send me multiple emails telling me to upgrade my service, and today sent me two emails to check-in to my flight. I can't check-in to my flight, so I call customer service. They had canceled my flight without notifying me in any way. The flights are now three times more expensive. I spent over an hour on the phone with a representative and the customer service was laughably bad. Blaming me for the situation - and then repeatedly transferring me to a Spanish only speaking representative who in broken English blamed me for selecting Spanish and then hung up on me.

✅ Trip Verified | Avianca airline is the worst airline. Dirty airplane, food one option I don’t eat pork, double charges for 1 luggage $180 just for 10kg. At airport none of the Avianca customer service speaks English.

✅ Trip Verified | Avianca now charges you $100 per carryon. This is free on every other airlines. Ridiculous. Will never fly with them again for such blatant rip offs.

✅ Trip Verified | Avianca is the worst airline I ever flew with, a true nightmare. Can you imagine how it feels like, arriving after flying with Avianca till 3am in the morning, waiting for 12 hours for your next Avianca flight, having your boarding pass ready, and the Avianca lady tells you without any empathy, or willingness to help that you’re not on the list. I spend another night at the airport, because I booked the first possible flight to get out of there. I spent 600$ for a ticket that normally cost 150$.

✅ Trip Verified | 80$ for a checked bag is an absolute joke, not to mention they also charge 80$ for hand luggage. Also, they wouldn't let us check in because we didn't have proof of onward travel from Colombia - (We are taking a slowboat into Peru and isn't available to book online anywhere, you have to pay cash at the Dock). They pushed us aside and told us to book a random flight or of the country before they would check us in. Needless to say we missed our flight and they just shrugged their shoulders. Will never use them again.

✅ Trip Verified | My experience was negative, because this airline has not returned my money for many months. It's been 5 months. They ignore all my messages. This is a real scam. I do not know who can help me in this matter.

Not Verified | Do not bother with this airline. They charge you $90 usd to check a regular size suitcase through. Despite the site saying $55 usd (which is still expensive, most expensive I have ever come across). Really, $90! I am still in shock. I have never paid for than $30 or 40 usd for suitcase case. When I told the airline at counter before I boarding I wanted assistance so I could write to the airline or customer service they ignored me a full five minutes. Then they eventually gave me the number and website address. They were extremely inattentive and unhelpful. They are losing customers. I for one would avoid purchasing from them

Not Verified | Worst experience ever, do not fly with Avianca. It is the worst airline in terms of service, communication, policies etc. The staff was very rude and they don't speak English on international flights. The company tries to find a way to take your money and they don't care about the client. I wont be flying with Avianca again.

✅ Trip Verified | They have this rule, you can check-in lap infants only up to 6 hours before departure. Otherwise they will make you buy a full priced adult ticket for your infant if you want to board your intended flight. Now that they didn't let me board, there is no full or partial refund, no credit, nothing. They stole $900 from me because I was traveling with a lap infant and arrived only 3 hours prior to departure at the airport.