Avianca

Not Verified | Avianca failed to take me to my final destination and refused to take responsibility for my travel. I purchased a round trip ticket with them from IAD to LPB. Instead of going LPB to IAD via Bogota I was rerouted due to their delays. They rerouted me to LIMA and then LAX and left me there after 30h of travel! I had to purchase a last minute one way ticket on AA for $678 and am dealing with endless portals for complaints with Avianca and no one can take responsibility for the inconvenience and cost out of my pocket due to their mistakes! Incredibly incompetent and frustrating! Never fly them again! Btw - On the way to LPB bathrooms didn’t have toilet paper?

✅ Trip Verified | The worst crew, the worst airline ever flown. USA has a requirement of bags being rechecked at the aircraft and all airport bought drinks had to be thrown out - why do they do that when in the USA you can buy drinks at the airport and take them on board. I asked for water 4 times and the stewardess refused to bring me water. I went to the galley and asked for water and she started at me then got up from her playing on the phone and gave me half a cup. When I was done and returned the cup to her she asked me to wait on line for the toilet and put it in there. Is this how you train your staff. If I had a choice of airline or seat this would not be the one I would choose - this was part of a package I bought and my flight was changed later after the booking, now know better in the future.

Not Verified | This is the second time that I experience a very long delay and airport staff does not seem to care since they are used to this. This is the last time that I am using Avianca. Thankfully I managed to change my return with a different airline. Avianca is now functioning as a really low cost airline charging prices as if they were a premium one. It is shameful and I hope soon enough they close it down or sell it to a company that will manage it properly.

✅ Trip Verified | I have a "Lifetime Gold Membership" and a Diamond card with Star Alliance, so you can imagine how much I travel for work. Note that I will avoid flying Avianca in the future. Setting out to work in Quito I booked Avianca for part of my trip. Multiple changes were made to my route during the flight, with no reasons given by Avianca why the changes took place. Where should I begin: 1) My outbound ticket was from Bogota to Quito; "Route changed notification". In Bogota I went to the gate where my original (direct) flight was, and it was scheduled as planned. But I had no seat. No further reason was given. My new ticket flew me to Guayaquil airport where I spent the whole night in the entrance area of the airport. I lost a whole working day in Quito. Again, no reason given; no engagement nor understanding of the customer situation was shown. 2) My return flight from Bogota to Miami; "Flight changed notification". Flight delayed, and according to the pilot it was because of internal issues. I ended up missing my connection flight in Miami (direct flight to Stockholm). Avianca re-booked me for a later flight and down grading me from Business to Economy without even informing me. Swiss Air came to my aid and helped me to get back into Business as this was what I had paid several thousand dollars for. Thank you, Swiss Air! For more than one hour I argued with Avianca in both Bogota and Miami for getting the class which I had paid for. No engagement nor understanding shown. The only comment I received was; "If you want to make a complaint then go to our homepage". Again, I ended up 12 hours late and missing whole working day in Sweden. And once more; no information has been given why all of this happened. I can only summarize this as pure ignorance and not being able to put customers as a priority.

✅ Trip Verified | The name Avianca used to be associated with something special. My last flights were a chain of terrible experiences due to the new policies of the airline very randomly implemented by the employees. I brought an overweight suitcase and they made me pay an additional $120 USD. That's crazy. I also had to pay $80 for two very small boxes that I planned to bring as a personal item. Interestingly, people who were traveling with much larger items were allowed to proceed without purchasing additional luggage (i.e. guitars). During the ticketing process, Avianca employees were forcing passengers with suspected personal items "too large" to get out of the ticketing line to measure their items, in an attempt to extort more money (similar to other cheap airlines). Avianca is poorly executing a "reset" of itself, and they are not doing a good job. Avianca is now the worst airline in LATAM, not the best. I will only fly with Avianca if there are no other options.

✅ Trip Verified | Do not fly this airline! My daughter flew from DC to Buenos Aires for a week. The day of her return flight she received an email notifying her that her flight had been canceled and she was rebooked on a different flight that would mean she would miss her connection. Upon talking to customer service, they did not have a new flight out for 5 days and would not offer her a flight on a different airline. Eventually they claimed that they had rebooked her on the original flight which was showing online as delayed. Customer service claimed that was an error so she showed up for her flight, but that flight did not exist and the flight she was booked on is the one that means she will miss her flight. She is stuck in Buenos Aires for 5 days. Customer service has started hanging up when we call to try to get this sorted out. Not worth the $100 savings.

✅ Trip Verified | We have tried to get a refund for fully refundable tickets we purchased way back in 2020, for a trip that was canceled by the airline. It has been a very difficult process, very hard to reach any live help. We paid $2293 for a trip that never materialized, and after 3 years, I am about to give up. It seems they definitely will not refund money unless they are forced.

✅ Trip Verified | Coming back from San Salvador they charged me 225U$ for my luggage that was included in my ticket cost. I showed them but they refuse to recognize. They were not able to print a receipt, insisting they gave me one. Avianca is the worst airline i was using. They did not serve even a glass of water, only offer a 3$ bottle to persons having a credit card.

Not Verified | The customer service was terrible, they were very rude to us and showed no interest in helping us. Be careful when purchasing something, they will not refund your money no matter the circumstance. We purchased a ticket and canceled it right away, they only refunded 75% of our money. If you try to call the airline they will not pick up, it is only an answering machine. On the flight, they do not provide water or snacks unless you are willing to pay for them. Overall, we had a very bad experience with this airline. We will not be flying with them again.

✅ Trip Verified | They scammed me out of my airline ticket, lost over 1k. They marketed my flight as direct on google and on their website, then they delay the flight 30 minutes. I filed asking for a refund given they changed my flight itinerary and were not honest. Took my ticket and wouldn't allow a refund.