Avianca

✅ Trip Verified | This company is terrible, there was a mistake in my parent’s name, they got to the airport 3 hours before their flight, the people at the window were not able to fix their ticket. They were told only way they could have the name corrected was by calling customer service, so they called but never got to talk to anyone, they were offered another flight in 3 days. The whole family was already waiting for them and it was impossible for them to wait 3 days. I can’t understand why if their seats were already confirmed why they couldn’t do the simple name change? We lost that money and Avianca won’t refund anything or at least offer a voucher for future travel. They had to buy a whole new ticket with another company and we did enjoy our vacation but not thanks to Avianca.

✅ Trip Verified | Avianca is a shame! In an international six-hour flight they did not offer any drinks or food. Not even a glass of water! Everything had to be purchased and payment could only be done with a credit card. No earphones were offered, so no one could use the entertainment system. My fellow Argentinean passengers - many of them elders or people with infants - deplaned in a serious state of exhaustion, dehydration, and frustration. I found out about this horrific service in advance, from a Colombian friend, and so I was well prepared with large water bottles and sandwiches. If anyone has to fly Avianca, let's all bring on board smelly fried chicken, boiled eggs, and let's all purposely be messy, let's leave their planes full of grease and wrappers and egg shells - a small act of resistance!

Not Verified | This airline is one of my worst experience. The customer service is not good. My flight got cancelled and I didn’t receive any emails from them. My next flight was the next day and they charged me &100 dollars for a carry on. Never again. It was my first and my last trip with them.

✅ Trip Verified | Avianca I traveled to Colombia from Canada, a 6-hour flight one way on an 320 and back on an A319. I paid $1,150 dollars and they don't give a drop of water, the seats are super uncomfortable. Avianca viajé a Colombia desde Canadá, un vuelo de 6 horas a la ida en un A320 y de regreso en A319. Pagué $1,150 dollares y no dan ni una gota de agua, los puestos super incómodos. Es el colmo con esta compañía como abusa de sus usuarios. Invito a no volar con ellos

Not Verified | Horrible airline! Our flight from Costa Rica to El Salvador was delayed. When we got to the connecting flight to Los Angeles that we barely made, they notified us that they had changed our seats which we had booked for an additional price. They told us with an attitude to get a refund. They declined the request claiming seat upgrade purchases are not refundable even when the airline made the change. Only after I followed up, they gave me a credit that can only be used on future seat purchases but it's practically money lost since I'm never, ever going to fly with them again! The reason why we upgraded our seats was because on the way to Costa Rica the flight was so terrible, we felt we couldn't take it on the way back. The whole experience was atrocious. From the service, to their old falling apart planes, to the miserable flight attendants, to their subpar website. Avoid it all! My 1/10 rating is generous.

✅ Trip Verified | I do not recommend flying with Avianca! Flight delayed for more than eight hours without any compensation. We had to spend the night in the airport. Terrible experience.

✅ Trip Verified | I just landed Toronto from Lima via Bogota using Avianca. The lady in Lima airport was very rude. I requested her to allow to take my small luggage as a carry on but she refused. When I on board the plane AV74, I saw there are at least 10 percent luggage bigger than mine. I have decided not to use this Airline in future, not recommend this airline to anybody.

✅ Trip Verified | The worst airline experience we have encountered in 40 years as a tour operator with thousands of flights under our belt. Horribly slow check in (hidden baggage costs in excess of $500), unfriendly and rude staff, ridiculous deplane and third security check in San Salvador. Onboard the seats are tiny, don’t tilt and have no headrests. There was no control about the boarding process and seat selections were not honoured or followed. Essentially a free for all. There are no inflight movies and they charge $3US for water and serve instant coffee for a fee. The only food available was an inedible wrap or sugar foods. I booked my flight through Air Canada and was surprised they partner with Avianca who should be removed from the Star Alliance as they do not honour status. Overall the worst flight and airline company.

✅ Trip Verified | They almost charged me $85 dollars because I couldn’t fit my book in my bag which I was carrying in my hand. Absolutely ridiculous. Terrible customer service they really don’t care and just want you to pay them. Mean people and treat you poorly.

Not Verified | This is the absolute worst airline I've ever flown.. Each of the 4 legs of our trip had tremendous issues, inconvenience, and staff who are rude and don't seem to care. The ultra-short layover seems to be intentional to cause people to miss their flights. We watched another flight leave half a plane of people behind in their rush to close the doors, knowing there was another connecting flight. When I say zero amenities, I mean absolutely nothing.