Austrian Airlines

✅ Trip Verified | Still my preferred European Airline. Check in fast and efficient, had access to Thai Lounge at BKK airport which offered many different drinks and snacks. This time boarding was organised, not common for Austrian. Austrian has its own chef on board which prepares food for business class and it is always delicious. Could sleep 5 hours on this night flight and before landing bacon and eggs have been served as ordered. Landed on time at VIE airport and luggage arrived after 15 minutes. Cabin crew on this flight have been very friendly even they could come around with more drinks during the flight.

✅ Trip Verified | Chicago to Bologna via Vienna. My flight OS66 from Chicago to Vienna departed on time, but nevertheless, it was able to arrive late in Vienna. I ran like a crazy to pass through custom and arrive at gate F2 to catch the connection OS547 leaving at 8.55. No way, they did not wait a minute, they closed the gate and I missed the plane. Next plane to Bologna was leaving around 18. One whole day in the airport. I had to apologize to my customers and cancel all our meetings scheduled for that day. As an alternative, Austrian Airlines proposed me to fly to Paris, then back to Bologna arriving at 17 something. I was shocked to hear such a proposal. I also got a fantastic 12 euro voucher for launch, which was not enough to buy a slice of a pie, a coffee, and a drink. I think the whole episode comments itself. The incredible thing is that even if the OS66 arrived on time, it would have been impossible to catch the flight OS547. Let's make a simple calculation: 1 - OS66 was supposed to arrive at 8.25 2 - OS547 was supposed to leave at 8.55, closing the gate around 8.45 3 - OS547 boarding time was 8.25 (same as the arrival of OS66) 4 - In the best scenario, passengers have 15 minutes to run between two terminals, including security check and passport control (impossible unless you can fly, but supposing that you're able to fly, then you wouldn't need airlines). What makes the overall scenario even worse, was that customer support of Austrian Airlines was keeping insisting that the misconnection was generated by "major forces", refusing to admit that 15 minutes available (if OS66 wasn't late) would be never enough. Worse than ever, the next plane was unacceptably late, constraining passengers to lose one whole day of work.

✅ Trip Verified | Paris to Innsbruck via Vienna. Extremely untimely. 2 times flown, twice the connection flight missed. Travel time 6 hours longer than advertised. That has system. I'm taking the train now. Extrem unpuenktlich. 2 mal geflogen, 2 mal den anschlusslflug verpasst. Reisezeit 6 stunden laenger als beworben. Das hat system. Ich fahre jetzt not den zug.

Not Verified | Austrian's regional business class is a complete rip-off. No lounge, no preferential boarding, the seat pitch is worse than Ryanair's, the on board service is delivered by an indifferent crew. No smiles, no words except the strictly necessary. The snack was nicely presented but that was the only positive point I could find. Arrival in Vienna under showering rain and not even a simple covered staircase from the plane to their eternal, outdated bus service. We were shoved wet and dripping into it. As as special treat, their ground staff broke one of my bag wheels. I understood then why I was the only passenger on C class on this flight, as well on outbound OS 810 flight 2 weeks earlier, when on top we had the pleasure to fly with a pedantic purser. Who will pay extra for nothing? Goodbye forever Austrian! Never again!

✅ Trip Verified | Bucharest to Vienna return. Both flights were on A320 with slight delay on departure. friendly cabin crew, light snacks and drinks, nothing to fault the airline. They are a reliable option on short and medium flights to Vienna or for connections. Good job, Austrian Airlines!

✅ Trip Verified | Amsterdam to Tirana via Vienna. While waiting, I saw our plane had left VIE about 30 mins late, which with a 50 mins connection would be tight. By the time the plane arrived at the gate boarding time had passed. It then took them another 30 mts to do the turnaround so we left AMS over 60 mins late - for a 50 mins connection. Despite the pilots making up time, we arrived late. By the time we had wrestled ourselves through security and immigration and had ran to the gate, the gate was just closed, although the plane was still standing there. We were sent to customer service to be rebooked. (not sure why the new boarding passes were not already at the gate as reputable airlines would have so prepared). Here it got worse. Apparently hundreds of people had missed their connections so there was an enormous line. I would have walked away had my luggage not been somewhere 'in the system'. I pulled a number and waited. My 'turn to be serviced' came after about 3 hours standing in line with lots of other 'happy' customers. We were then rebooked via FRA to arrive about 9 hours late in TIA and I had to cancel the rental car and first hotel night reservation. I put in a claim for compensation. Not surprisingly this was denied, under the reason of 'traffic control'. Obviously traffic control has nothing to do with the slow turnaround in AMS (they lost 30 mins there) and the massive queue for the CS (they lost another 3 hours there). Anyway we were in TIA. After a day I noticed in the OS app that our return flight had disappeared. I called. The lady on the line said 'oh no worry, I put it back'. Indeed she did. As I had lost most of my confidence by now I kept checking over the next few days. Sure enough, the return booking disappeared again. When I tried to online check in for the return flight the booking 'did not exist'. So I called again. To my surprise to CS lady told me that my flight had been changed to a one-way flight. This must have been done by the clumsy guy in VIE who rerouted us via FRA. So I objected, and explained what happened. After some investigation the lady agreed with me and re-activated our return booking. In TIA airport the economy line was long so we lined up for the business class as I have a *A gold card. When there were still 2 customers in front of me, the check-in staff sneered to my friend 'this is business class'. He ignored her and we just waited. As our turn came I handed her 2 passports for the both of us. As we were the only 2 persons in front of her it was very clear for who those passports were. Apparently not for her as she asked me 'do you have 2 passports?' So I told her '2 persons check in to AMS' She then started chatting with the lady at the next counter. Not sure about what but I heard '*A gold' so at best she was asking how to best service us, at worst trying to find a reason to not service us. She then asked 'if he had a visa'. I assumed she was addressing me instead of my friend so I told him to better show her the visa. We then got checked in. Plane arrived and left in time, arrived about in time in VIE for a 40mts connection. We just made it by running full speed from gate to immigration and a to the new gate. This is clearly not for slower people. To be clear: these tight connections both flights were not our choosing but were the trips as sold by OS. Clearly they failed to deliver. The flights themselves were ok.

✅ Trip Verified | Vienna to Amsterdam. Limit of 8kg for the hand luggage (before security, 2 star members will make you weigh your luggage and if any kg above, you’ll pay 40eur. Staff is rude. On the flight in we were made to wait for 30min in the aircraft without a single announcement. Really to avoid.

✅ Trip Verified | My wife booked two return tickets. Apparently both seats are in her name. This only came to light on attempting to book assistance for me at the airport. Austrian Airlines do not accept that their system was at fault by allowing two seats in the one name one of which obviously cannot be used. Their solution was to cancel one seat and book another at over 10 times the price. Eventually they agreed to refund the taxes but not the fare. We are now travelling with a different airline, at short notice, at over twice the original cost. The policy of Austrian Airlines is costing them reputation in the market for the cost of one seat! Not recommended.

✅ Trip Verified | I had a flight from Vienna to Toronto., I got my boarding pass, got to airplane and find my seat, according my boarding pass that my number was clear, somebody else was in my seat. He was with family some kids, one of them had exactly my seat number. The hostess lead me to another seat at door way next to window, it was terrible. I complained plenty of time, asked them to change my seat, but none of them didn’t care about me.

✅ Trip Verified | Terrible flight from Copenhagen to Vienna on 13 Apr 2019 at 0710. Austrian Airlines overbooked the flight and did not communicate overbooked flight to any passengers nor ask for volunteers to be rebooked to another flight for a compensation. Ground staff at the gate did not provide any communication of what will happen to any of the 9 people who did not get seat allocation. In the end, 5 of the 9 people managed to get seat allocations. The remaining 4 of the 9 people had to be rebooked to a later flight, even though there were 4 business class seats available. The ground crew chose to not upgrade the 4 people to business class which puzzled even the pilots and flight crew.