Austrian Airlines

✅ Trip Verified | Flying Austrian Airlines from Vienna to Munich. A short regional flight went exceptionally well. We go a small snack and drinks free of charge, the cabin crew seemed to be nice. It was completely fine.

✅ Trip Verified | Vienna to Sibiu. I had booked a ticket with Austrian a month prior and called the customer service a week before my flight to reschedule two days earlier. A flight that is not fully booked either on the day I fly nor the day I want to fly. My ticket is economy, no insurance and not flexible. That is why they couldn’t reschedule it for me and I understand.

✅ Trip Verified | Vienna to Chicago, connecting with United through Denver to Santa Fe. I have a small backpack for my computer and a standard carry-on compliant suitcase. No problem taking on board coming in all the way to Vienna. Returning, however, I could get my Austrian boarding pass but not my United ones, so I had to stop at the counter. There I was informed that on economy they limit carry on weight to 8 kg. So I had to check my bag to get my boarding passes. On my last trip to Europe, my flight was late and I was stuck in O’Hare with no underwear. So this time I wanted my bag with me. I don’t appreciate them nudging me to check my bags or buy a more expensive fare. They have their policy, but my policy is to avoid vendors who bully their customers.

✅ Trip Verified | London to Bangkok via Vienna. OS 456 from LHR on 20/01/19, the pilot announced that due to an on board computer error we could not take off, and yet Austrian said the reason for the delay was air traffic control. Therefore not technical and beyond there control. They are in breach of EU regulations. Not only did we miss our connection to Bangkok as our London flight was delayed, but arriving in Vienna at 11.30pm the airport was deserted, it took us over an hour to find anyone who could tell us anything and eventually we found a hotel and were transferred to Thai airways for the following day. To sum up we arrived in Bangkok 15 hours later than scheduled.Customer care is shocking in terms of communication at the airport. All such a pity because in the air their service was quite good.

✅ Trip Verified | My wife flew TAP Portugal New York to Zurich and then Austrian Airlines to Vienna and they lost her luggage going and coming. I wouldn't be writing this review if it weren't for the fact that they haven't found her luggage after losing it on the return flight. They seemed very helpful at the beginning but after a week they suddenly dropped all intent to look for her luggage. I have tried to contact them by phone and by email but their Central Baggage Tracing Office has disconnected their number and their email responses say the same thing. The sub-department for Lost Luggage will also not pick up their phones- I am writing this while on hold for the seventh time and the longest I have been on hold was 40 minutes. I would not advise flying Austrian Airlines.

✅ Trip Verified | London to Bangkok via Munich / Vienna. Lufthansa 2 for 1 tickets in business gave me an opportunity to try out Lufthansa long haul. Note, the long haul part of this journey was operated by Austrian Airlines. Lufthansa A320 to MUC was average for intra European business class, crew was engaging and friendly and the food was good. Entertainment was non-existing but WiFi was available but not used. MUC to VIE was operated by Austrian with a A320. Despite the short flight a really tasty snack was served by a very friendly and engaging crew. Seat were standard intra European seats. The flight was slightly delayed as the inbound flight was late but we managed to land only 10 min behind schedule in VIE. VIE was mostly closed when we went through it and boarding had started when we arrived at the gate. Boeing 777-200 with fully flat seats and WiFi (not used). Blanket, pillow and amenity kit was waiting at the seat and a welcome drink was served quickly. The cabin looked fairly new and was clean. Seats were comfortable and great both sitting and lying down. The food choices were great and the food tasty. Dinner was served quickly after take off to allow people sleeping and breakfast cards ensured you could get maximum sleep. The entertainment system was very good, simple to operate and featured a good selection of films and tv shows. The starts of this flight though was the crew who were funny and engaging and eager to please. They also came through the cabin regularly to see if anyone needed anything. The flight landed much too soon in BKK. I would highly recommend them.

✅ Trip Verified | Austrian airlines have cancelled my tickets without providing me any information or update about this. I have discovered this when trying to check in. I was able to buy exact same tickets and even same seats, just 300 dollars more expensive. When contacted them, they only provided me with vague excuses and no compensation.

✅ Trip Verified | Vienna to Hamburg with Austrian Airlines. Take off 10 minutes late, but landing 10 minutes ahead of schedule. The cabin was clean and the service from the crew was very good. Selection of hot drinks and a muffin. Overall perfect experience.

✅ Trip Verified | London to Newark via Vienna. On arrival at Newark I found my suitcase broken. Took an hour of waiting at ground services to get a supervisor to tell me they couldn’t replace the bag or give me money to get a new one, she agreed the bag was broken, told me she would email insurance claim to Austrian Airlines and I would get reimbursed for new bag when I got home. Despite following up with claim on arrival home Austrian Airlines have told me that without a certificate of irrepairability they will not pay and offered me an e-voucher for a future flight. They are on the opposite side of the world so I will never get to use the voucher. Their we site under baggage damage states you will be given a new bag so they can’t even abide by their own rules. I have found them to be dogmatic in their decision to break my bag and not compensate me after their own ground services representatives told me this is what would happen. No value for money because you are out of pocket for new luggage. Ground staff lie to you and it doesn’t matter what the flight was like, treatment after the flight ruins it all.

✅ Trip Verified | Worst business class experience. Started on Austrian Airlines from Cairo to Vienna. Got on board the Boeing 737 to find all seats are 3x3 in the entire plane. Business class defined by stickers on the overhead baggage compartments and an empty middle seat, no monitors, no charging plugs, essentially a coach seat and not even a relatively good seat. Service was okay. Off to Vienna and boarding business class flight from Vienna to Washington DC. Checked in and when walking to gates stopped and was told to have my carry on weighed, too much weight at 12 kilos, have to check it. Have taken this bag all over the world and just got off an Austrian Airlines flight from Cairo and never had it questioned, went to excess baggage desk where we were clearly ignored by three staff at their desks until I asked if they were “open”, after a grumpy look one of the staff told us to come forward, same conversation resulting in being refused the bag as a carry on and forced to check it at 12 kilos. Now one purchases a business class ticket for some amount of access and given I have carried this bag as a carry on in coach class and business class on many other airlines, ridiculous it was not allowed. Three points, 1) Weight for a reasonable sized and weight bag has nothing to do with carry on, the plane carries the same weight either in the overhead or in cargo and this one clearly fits in the overhead. 2) Coach seats are not business class and should not be offered as such. 3) Austrian Airlines will not be getting any of my future business and for all else I recommend avoiding them as much as possible. Cheap, rude, and not a business class airline product.