✅ Trip Verified
| I was very frustrated, not to say shocked with the apparently new Austrian service plan. First, Austrian puts 10 seats in one row of a 777 (3-4-3), while other airlines fly with 9 seats per row only. That by itself makes it hard to feel comfortable, since you are always in direct contact with the neighbour's shoulder. The worst however is the service. The food consisted of a 2 cm by 2 cm large piece of meat, a spoon of mashed potatoes and one carrot (see photo), served in a disposable triangle. Drinks were only offered once, following the new service plan of Austrian. When I complained about food and service one of the flight crew members told me that this is the new service directive and food service from Austria. The crew were not happy with it either and indeed felt embarrassed about the quality. All these little extras, that make a flight a little bit more comfortable are missing on Austrian. The nuts and drinks prior to the dinner, the hot (paper) towels prior to dinner and breakfast, nobody went through the cabin offering drinks. I emphasize, that I do not blame the crew. Indeed, they were all very friendly and helped as much as they could. But what can you do if there is not enough food/drinks on board and the company asks you to reduce the service to an absolute minimum. Well, I made my decision. Austrian long haul flights, never again.