Austrian Airlines

✅ Trip Verified | It has been the most terrible journey in my entire life. We were supposed to travel from Sibiu to Paris via Vienna. The first plane has been delayed, we had only 60 minutes to go to the gate and to change flight in Vienna airport, the cabin crew told us that they would be waiting for us which didn't happen when we arrived at the gate, they told us it would have been ok 3 minutes ago with no explanation. We were a group of 10 people, we had to stay the night in Vienna airport and the next day we had to fly to Paris and they managed to lose our luggage. Never use Austrian Airlines.

✅ Trip Verified | Vienna to Varna return. Dropping off luggage was as smooth at Vienna Airport nevertheless a cpl of agents were available for those who needed assistance. Also security checks went smooth and all counters were staffed. Flights on both sectors were almost on-time, cabin crew was nice and caring. Bar service was offered after take off. Seat comfort was better than on most other planes I have used used. Luggage delivery was quick too, on both portraits the luggage was already waiting for passengers (probably due to the passport control that took some time). Really can recommend Austrian.

✅ Trip Verified | Athens to Newark via Vienna. I had paid extra for an aisle exit row seat with extra legroom. The touch screen was sensitive but I found the movie selection limited. What I did miss is not able to purchase wifi on this Boeing 767. What I did like was that all economy plus seats had thick double sided quited blankets rolled up rather than the paltry thin excuses of a blanket on other airlines. The meal was just ok as economy airline meals go. I had the chicken with rice rather than the pasta. No ice cream for dessert as on United. Beverage service was frequent and attendants professional and friendly. My flight was routine that got me from point A to B on time. I would fly Austrian again if I can't fly United.

✅ Trip Verified | Zagreb to Brussels via Vienna. Flight delayed for more than 4h, lost connection for next the flight, and finally lost luggage. On the top of extremely bad service is that nobody cares! They did not reply to my email complaint, requesting compensations of 600 euros for the delay. Never flying with them again.!

✅ Trip Verified | Washington to Vienna. I'm happy to share that I had a great experience with Austrian Airlines. I was especially worried because I had my dog down in cargo and it was one of the hottest days of the summer back in DC. The staff was very professional and kind when answering my questions about my dog's well being. The flight was smooth and I was quickly reunited with my animal!

Not Verified | Vienna to Reykjavík. Will never fly again. They lost luggage on a Nonstop flight and were unapologetic about it and have given no updates on the status of the luggage nearly 24 hrs later. Their customer service Dept is argumentative and completely unhelpful. An astonishing display of indifference to consumers.

Not Verified | We flew on Austrian round trip to Vienna from New York (and also round trip Vienna to Berlin). In general the flights were OK and the crew polite except for one steward on the return to New York. The review is for the transatlantic flights. The seat legroom is fine and looked like 32 inches; so there is no need to pay $100 for extra legroom. Not many airlines still offer 32 inches so that impressed me. Excess luggage fees are atrocious!. We were charged $150 for 3 kilos excess weight. British / American charge $65 and Air Canada $100. As Austrian has a monopoly on the New York to Vienna nonstop route the air fare was high in April / May at $1,250. In addition they charge about $35 to pick a seat. If you change the seat you have to pay $35 again. However we were not charged on the Vienna to Berlin legs. The entertainment was good and easy to use. I enjoyed the choice of music. One can pay 15 Euros for a better meal. The chicken cutlet I ordered was very good. However the regular meals are good but tiny. The snack on our return included half a sandwich with practically nothing inside! The crews were very friendly except for a rude Steward on our return. He missed us with the bread and we had to get his attention. He kept on ignoring us. Finally we had to talk loud and he got very upset. He also missed the drink service to the two passengers in front of us. They had to ask another crew member for a drink. We were very impressed by an air hostess called Maria who was delightful. However just one bad crew member can give a bad impression. Had it not been for him I would give them a 5 rating for cabin staff; due to him I will drop it to a 3.

✅ Trip Verified | Washington to Vienna. The inflatable business class seat was not holding air on our outbound flight from IAD to VIE. The called technician was not able to resolve the issue. The plane was fully booked so there was no possibility to get reseated. Had to sit/lay on a seat that felt like concrete on an 8-hour flight. The entertainment system wouldn't work either. It was randomly jumping to the end/middle of a movie which made watching a movie impossible. Food/cabin service is great otherwise but certainly doesn't make up for the defects of equipment on this flight. Worst experience (in brief) with customer service after the flight: - the inflatable seat was broken and the entertainment system didn't work - ok thank you, we'll let the service team know - could you please provide me with a copy of the boarding pass (which we needed for mileage credit) - nope - could you at least please provide me with a confirmation of the booking class (see above) - nope - the agent kept offering a copy of the flight confirmation in exchange for a passport copy/power of attorney for my husband which I didn't need as this was originally attached to my service case. It didn't help to point out that this was something I already had. I consider this as a gross defect of promised services but there was no consideration for a very bad business class experience, no compensation/goodwill was offered and there was no willingness to resolve the situation without escalation. This was my preferred airline so far. This experience made me rethink my choices.

✅ Trip Verified | Vienna to Munich. A completely different experience from Lufthansa. Phone and ground staff are flippant and have a complete lack of empathy for customers. Reservations lost, ticketing errors, flight delays, and the list goes on. My worst interaction was a ground “supervisor” in VIE who lied about the details of my reservation and almost caused me to miss my flight. Their customer service is awful.

Not Verified | We had a transfer in Vienna from Dubrovnik to go further to Amsterdam (final stop). We only had a 55 minute transfer time. The plane, in Dubrovnik, was delayed almost an hour which led us to missing the Amsterdam transfer. The pilot and cabin crew told us we would not miss our flight and barely updated us on the Amsterdam plane. The ground crew were incredibly rude and seemed to not care at all. At the information desk, they provided us with a flight 2 hours later. However, we were told with 100% guarantee our luggage would also be on that flight. When we arrived to Amsterdam, however, the luggage was not there and they told us it is most likely still in Vienna. Not a lot of consideration for passengers who have a transfer. Would not fly with them again. Furthermore, it is not possible to check-in online despite receiving an email asking us to do so.