ANA All Nippon Airways

✅ Verified Review | I fly ANA frequently since I am based primarily in Japan and they offer the most flights available to my most common destinations. This particular route from Tokyo to Hong Kong is the one I fly most frequently (at least 2 times round trip per month). The seating on board this flight is very comfortable both in Economy and Business Class sections. Business Class has a different layout compared to that of other plans I have been on which is a 5 seat row set up. 2 seats on the outside with a single in the center between the 2 aisles. Staff and crew on this flight are very nice and professional and there is at least 1 or 2 FA's who speak very good English. At Narita and Hong Kong, both flights usually use gates at the far end of the terminals so best to make sure not to be late otherwise you will need to hurry to make the flight. Meal is served on a single tray at one time unlike appetizer, main course then dessert individually like on other ANA flights Regarding WiFi availability, I have not used it and not sure if is available on this flight.

Jakarta CGK to Tokyo HND on brand new B787-9 (international config.). ANA has a really well-maintained, clean cabin with corteous cabin attendants. However, IFE content for economy class needs to be improved, also food menu for breakfast for this red-eye flight. Serving plain porridge with a piece of shrimp looks and tastes very cheap. Baggage handling at Haneda was also very slow. I'm a Star Alliance priority member but had to wait for 40 minutes near the belt. In-flight WiFi prices are also too expensive, at least compared to competitor Singapore Airlines

Tokyo to Naha (Okinawa) on old B777-300. Full service airline. 2h30m flight without food or snacks, with very limited choice of drinks. We have no complaints since our tickets were value fares, so quite cheap, but if we need to pay full fare with such service, it would be overpriced. Other than this issue, ANA really pays attention to its cabin cleanliness, check-in efficiency and baggage handling. All in all not too bad.

✅ Verified Review | Tokyo to Jakarta. ANA has always been professional, and this time they were friendly with Indonesian passengers by adding some oral guides spoken in Indonesian, even though there is no Indonesian native on board. Fresh choices of food and drinks. Clean cabin and toilet. However, the 3x3x3 seat layout on Boeing 787 feels a bit cramped and stiff. Economy class dessert is mediocre. Cabin service polite but slow at the same time. IFE choices limited, a Japanese airline without many Japanese movies added.

✅ Verified Review | Kuala Lumpur to Tokyo Narita was the first time me, my wife, and daughter have ever flown on ANA, and we were left impressed with the airline. Everyone from the check-in counter staff, ground staff, and cabin crew were super friendly, efficient, and helpful throughout the whole trip. Onboard, the seats were quite comfortable and spacious, compared to seats on other A380's and B787's. Food was served fast, heated, and tasty. IFE was very user-friendly and had enough entertainment for the 7hr journey. Flight crew were checking on us and our child and always on hand to help. Plane was very clean and loved the Boeing 787. Only slight complaint was how the plane was parked away from the terminal, instead of gates and how we needed to take a 5 minute shuttle bus to Narita Terminal 1. Will definitely recommend ANA and opt to fly with them again in the future.

✅ Verified Review | San Francisco to Bangkok via Tokyo. The inflight entertainment wasn't the best for the SFO to NRT hour flight, and of course was the same from Tokyo Narita to Bangkok flight. The vegetarian (lacto ovo) meal was awful. However, the service from the staff was outstanding. The price was great (booked via united airlines), but would hesitate to fly this airline again. Seats were of average comfort, and seat pitch was great on the Boeing 777-300, not so much on the Boeing 777-200.

✅ Verified Review | Easy check-in at Singapore with ANA All Nippon Airways for flight from Singapore to Los Angeles via Narita. Singapore Lounge not fully open when I arrived - after about 30 minutes they began to put out food - all cold - steam tables warm it up. Security done at the gate went well. Boarding orderly. Nice seat room and polite and friendly cabin staff. Breakfast was just OK (western option) - pre-arrival snack very nice. Arrived early at NRT and lounge was very close to the gates. When I arrived the lounge was virtually empty, with little in the way of food offerings. After about 40 minutes staff began to put more food out. As the afternoon progressed the lounge became very full - but seats were available and additional food offerings available. Boarding for NRT-LAX flight reasonably smooth. Meal choices were interesting and well presented. Strange that cocktails not served with nuts or nibbles. Movie selection good and was able to get some rest. Pre-arrival breakfast (Asian option) was nice. Bathrooms kept very tidy. Only suggestion is to improve the food offerings.

✅ Verified Review | The Narita lounge was crowded. Pre-departure beverage of sparkling wine was in a plastic cup and of very low quality. Menus distributed after take-off, orders not taken until nearly an hour into the flight. The western menu was from the Conrad, New York. Perfect presentation, unfortunately served cold and was tasteless. A re-plate of hot food or a second choice of entree would have been proper. Service took too long, approaching the 3 hour mark when dessert (mine was still frozen in the middle) was served. Poor service, had to remind them to start the in cabin mood lighting, and had to use the call light to get a wine refill. A least I was able to get some sleep, although the white eyeshade only brightened the too bright cabin. Maybe it was a bad crew.

Frankfurt to Tokyo Haneda, and I had a really nice flight with All Nippon Airways. Seat comfort, food and beverages and etc were really nice! Tickets are a little bit expensive for me, but it was worth it to pay a decent amount of money. Flight attendents had happy smiles and helped for every passenger.

I used ANA last Nov. 2015, it was the best flight I ever had. From the plane with wide spacious leg room, the most tasteful meal, and the best service of Cabin Crew. It's a long flight but the crew still manage to smile and rendered a good service. From check in counter in San Jose, you can see how courteous and respectful staff they have and to the counter staff in Transfer Desk of Narita so polite and respective manner when you inquire or ask help. ANA is the best!