ANA All Nippon Airways

Kuala Lumpur to Tokyo Narita. ANA's crews are polite and provided one of the best service that I've ever received from airlines. The food is nice, check-in process is quick and easy. I enjoyed my trip very much. There are plenty of choices for drinks on board and we were well attended. However, the choices of onboard entertainment can be improved further with more programs with English subtitle (especially the nice Japanese dramas).

✅ Verified Review | This flight from Haneda to Kansai was very good. From boarding to leaving the plane, I felt welcome from the crew members and the ground staff. The airport facilities in Haneda are very convenient for me to use: I can check my baggage and get my paper boarding pass by using check-in machines. Drinks and the in-flight magazine were enough for a flight that was less than one hour. Next time I will choose ANA for my domestic trip in Japan.

✅ Verified Review | Houston to Tokyo Narita with ANA. I was highly impressed! Second time flying ANA and loved it as much if not more than the first time! I actually had the privilege to fly on one of the Star Wars themed jets and it was amazing. Flight Attendants are very accommodating. I booked thru code share United using mileage plus points and changed my flight last minute, less than 24 hours before. I was therefore unable to select my meal preference in which I am a vegetarian. FA's had no issue with that and went above and beyond to accommodate me, which I truly appreciate. Ive been on other airlines where I felt scolded that I didnt make my selection on time and honestly there are some of us who book flights less than 24 hours prior and even on the day of. Anyway, the flight was delayed maybe 20 minutes but they boarded in a timely fashion and got us up in the air in no time, we landed on time as well. We received two meals and a snack along with suffice beverages included free alcohol - at or a little above average airplane food. InFlight entertainment is kind of lacking some titles. I think there were very limited options especially when doing a round trip. I pretty much saw all the movies going leaving me watching movies over for a second time on the way back. Actually tried some foreign movies with subtitles on the way back but might not necessarily be everyones thing. We all received a Star Wars card thanking us and saying that we flew the star wars aircraft which I thought was cool! Overall, I highly recommend ANA and would place it in my top 10 thus far!

✅ Verified Review | Houston to Tokyo Narita. Second time flying ANA and loved it as much if not more than the first time! I had the privilege to fly on one of the Star Wars themed jets and it was amazing! Flight Attendants are very well accommodating. I booked thru code share United using mileage plus points and changed my flight last minute, less than 24 hours before. I was therefore unable to select my meal preference in which I am a vegetarian. The FA's had no issue with that and went above and beyond to accommodate me. Anyway, the flight was delayed maybe 20 minutes but they boarded in a timely fashion and got us up in the air in no time. We received two meals and a snack along with beverages included free alcohol. The food was at or a little above average airplane food. Inflight entertainment is lacking some titles. I pretty much saw all the movies going leaving me watching movies over for a second time on the way back. Actually tried some foreign movies with subtitles on the way back but might not be everyone's thing! We all also received a Star Wars card thanking us and saying that we flew the star wars aircraft which i thought was cool! Overall, I highly recommend ANA.

ANA always offers exceptional service, especially in the staff category. We were very lucky that they changed our 1 hour domestic flight from Takamatsu to Tokyo Haneda to an international configuration plane. The seats were very comfortable, and they even had a video on-demand system on every seat. The flight was also my first on a 787, so it made a very good impression. However, usually it is a domestic configuration, so not to mislead anybody with this review, but my experience was excellent.

Short flight (50 min) from Osaka-Itami to Tokyo-Haneda. I reached Osaka Airport pretty early, and the staff were willing to transfer me to earlier flight on the spot without charging me any fee (probably because I am Star Alliance Gold). ANA B787 domestic configuration feels a bit cramped, with very little recline angle, very limited choice of beverages, and no food service. It was a very short flight, so I had no problem only having a cup of apple juice and a glass of water. Luggage delivery at Tokyo-Haneda took forever (even for Gold passengers). The belt did not move until almost 20 minutes after plane's arrival at gate. This really needs to be improved.

✅ Verified Review | Flew ANA from Los Angeles to Narita to Shenyang and return. One passenger was booked using UA miles. One passenger was on paid ticket. Had trouble paying using a US credit card, then switched to a debit card the payment went through. Aircraft was clean, flight attendants are helpful and friendly. Passengers were very quiet in cabin. Boarding process was very quick. Food service were excellent. Seat pitch was 34 inches which was critical to stretch legs, better than most of 31-32 inches seats on most of the airlines.

✅ Verified Review | Booked a trip from Austin to Malaysia via Narita from United / ANA and had the worst experience. I was forced to run around Narita airport for nearly 2 hours. I was stopped at the transit check point in Narita as airport security said the tripod I was carrying was longer than their allowed measurement and was considered security item so I couldn't hand carry it. It wasn't even an issue when I was passing through the US immigration and there wasn't even warning about these dimension restriction when I got my tickets. I don't mind not hand carrying it but ANA staff had me check out from the immigration, go to the check in counter to check in my tripod, then go thru the immigration again. The airport was filled and badly ventilated. I didn't even get to enjoy my lounge experience, was drench in sweat and had to run to the gate as the gate was about to close. The staff could have just checked my tripod at my gate which would have saved me all the hassle from running thru the immigration checkpoints. Such a non-practical protocol that they have just irks and zaps all the previous good experience I had towards them. And having done this to a Premier 1K and Gold Alliance customer says a lot about their service.

NH802 on 12 Jun 2016, served by a 77W (Boeing 777-300ER). As this was a codeshare flight with UA, and my ticket was under UA, I had to check-in under ANA since this was the first leg of my journey, even though subsequent legs of my journey were under UA. However I was unable to do online check-in, and after a call to the ANA call centre they said their system to process check-in for codeshare flights was down. Eventually had to check-in at the airport, and was allocated a middle seat as there were no window or aisle seats left. Didn't seem like a good start to the journey, though so far interface with customer-facing staff (whether call centre or check-in counter) were positive. On board, the middle seat in the middle row on the 77W actually turned out to be perfectly fine, as there was additional space between the two middle seats. This provided more room than the usual middle seat. The in-flight entertainment worked fine and was decent, but could have a wider variety of offerings. The seat-back was fixed, so when you recline your seat bottom moves out instead. Not very comfortable when you "recline", but I was not looking to sleep so I was not too bothered. The food was good (I had the Japanese meal - why not, since I'm flying a Japanese airline), and the service by the flight attendants were fantastic (always with a smile, very polite, and intuitive). I was particularly amused when I was taking photos out of the window on the cabin door in-flight, and a flight attendant offered to take a photo "of" me - she actually meant to help me to take a photo of myself, as she thought I might be interested to take a photo. I appreciated her initiative in anticipating customer's needs, despite the initial misunderstanding. Towards the end of the flight, candy was served, together with postcards for those who love memorabilia. Overall, the food and service were the stars of the show. Flight took off and landed on time.

✅ Verified Review | Trip Routing - Manila - Haneda - Vancouver - May 2016. ANA Deserves their 5 star rating. Manila airport Terminal 3 is a bit chaotic but check in line moves quickly and agents are fast and efficient. The true experience begins when you are greeted at the aircraft door by the wonderful flight attendants. The Japanese have mastered the art of "Customer Service". FA's are friendly, courteous and with smile that never goes away. Meal service is very efficient as they show in pictures what is being served and all you need to do is point and comes your hot, delicious and well presented meal. On my longer leg, HND-YVR, 2 meal services were offered and there's an in-between snack and drink service all the time. FA's are seen throughout the entire flights. FA's walking up and down the aisle checking on every awake passenger and offering drinks or food. FA's are also on standby in the back area galley and awaiting for any passenger call. I know this because I get up almost every hour to stretch and FA's never failed to ask me if I needed anything. Economy Seats are comfortable and legroom is sufficient. Aircraft is clean and smells fresh.