ANA All Nippon Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 448 reviews
8/10
5 star Skytrax Rating
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8/10

"Service onboard was very good"

(Indonesia)

Not Verified | Jakarta to Tokyo Haneda. This airline was my first choice for my flight to Japan. The flight schedule was convenient as it departs Jakarta early morning it arrive in Tokyo in the afternoon. Service onboard was very good, with wide range of snacks and beverages. But there was only one meal throughout the 8 hours flight. Fortunately I bought some food with me on board. The plane was technologically advanced than its peers. Seat pitch was OK. IFE was very good.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJakarta to Tokyo Haneda
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"it was a great flight"

(United States)

Trip Verified | Tokyo Haneda to Hong Hong. Overall it was a great flight. Cabin attendants were nice and attentive to details. The meal was carefully crafted and was basically one of the bests I have ever had.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteTokyo Haneda to Hong Hong
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"highly pleasant experience"

(Canada)

Trip Verified | Kuala Lumpur to Chicago via Tokyo. Overall, it was a highly pleasant experience with the ground staff, air crew, and service provided by the airline. Flight from KUL to NRT left and arrived on time. Flight from NRT to IAD also left and arrived on time but we were left waiting for about 20 minutes on the tarmac at IAD as there was another aircraft at our gate. Ground staff were quite efficient and courteous for our check in at KUL. Both flights passengers were provided with plenty of food, snacks, and drinks. Food served was always hot and was quite tasty. The flight attendants were attentive and were quick to appear when called upon. Only slight complaint is most of the attendants did not really communicate well in English and were hard to understand. Lavatories were cleaned throughout all flights. Seats on the B789 were quite hard but the B773 were older but much more comfortable. This is the second time I've chosen to fly with them to North America and will continue to use them again in future as they are quite value for money in comparison to other Asian airlines.
AircraftBoeing 787-9 / B777-300
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteKuala Lumpur to Chicago via Tokyo
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"hard seats and dreadful food"

(Dominican Republic)

Trip Verified | First leg began with 5 hours waiting on JFK airport, returning to gate for refueling and then ruined food, hard narrow seats and in Tokyo offered money for a taxi to a hotel and hotel room until 11 am. I arrived at the hotel at 3.30 am, no food vouchers. Then at 9 at night the trip to Sydney on old 789 with such narrow, hard seats and dreadful food. Return flight to Tokyo on same old 787, 4 hours wait, then finally a reasonable flight to JFK. As everyone mentions the hostesses are sweet and unflappable, the seats ludicrously narrow and hard and the lavatories miniatures with miniature toilet seats. All the flights had more than 90% Japanese clients who all got stuck in to the Japanese food and sake and beer. The planes were spotlessly clean, the hostesses were delightful but the beds and the food were horrible and the treatment of passengers after the long delay at JFK was indecent. I have often flown their Asian competitors and ANA is a distant last.
AircraftBoeing 77 W and Boeing 789
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteNew York JFK to Sydney via Haneda
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"the best flying experience"

(United States)

Trip Verified | My family and I flew to Saigon from San Francisco via Narita. The experience was very nice and the best flying experience I have ever had. On both flights during boarding, flight attendants cheerfully greeted each passenger and helped with luggage stowage. On the SFO-NRT leg, I was in the exit row (30H). Before the FA sat down, she bowed to the whole cabin. She also did the same thing after she got up after takeoff, and again before landing. Where do you see flight attendants that hospitable? The meals were also great. For airplane food, it was pretty good. I enjoyed everything. The crew’s grasp of English could use a tiny amount of improvement but overall, they were able to communicate with passengers. I absolutely cannot wait to travel with ANA again in the future for my travels to Asia. If you ever fly to Asia, fly with ANA, you won’t regret it!
AircraftBoeing 77-300ER / 767
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSan Francisco to Saigon via Tokyo
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"nice flight attendants"

(United States)

Trip Verified | Bangkok to Los Angeles via Tokyo. Great service with nice flight attendants. Seats were a little uncomfortable, but they’re fairly large considering I’m a pretty tall person. I feel that this is a 5 star airline because the flight attendants have a smile on there face.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBangkok to Los Angeles via Tokyo
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"was very comfortable"

(United States)

Trip Verified | ANA's ground crew at LAX is friendly and not much different from their ground crew at their base airports. After boarding, the cabin attendant in charge of the first class section greeted each passenger, introduced herself, and presented pre-departure drinks. Since the flight departs late at night an a la carte menu is offered instead of a full-course menu. I think ANA's catering is the best in the industry. After the meal, the CA offered to set up my bed for me which was very comfortable.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Cabin FlownFirst Class
RouteLos Angeles to Tokyo Haneda
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"staff were very friendly"

(United States)

Trip Verified | Our flight from Hiroshima to Narita has been canceled due to heavy fog. We had to rebook our flights from Hiroshima to Narita, and then to Chicago. It was not an easy task, because connecting flight was not with ANA, but with United and it was originally booked on miles. Thanks to extremely helpful and diligent attention that we received from a staff member we were able to re-book our next day flight. He also helped us to make reservations at the Hiroshima Airport Hotel. All ANA staff were very friendly and did their best to help us.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteHiroshima to Chicago via Narita
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"satisfied with the service"

(United States)

Trip Verified | Chicago to Tokyo Haneda. I was satisfied with the service from ANA. the second flight from Tokyo Hanedato Jakarta was good also. Seat are little but that's on all planes in economy. The service was nice also. This will be our 3rd time flying this journey to Jakarta from Chicago via Tokyo.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteChicago to Haneda
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"only serve one full meal"

(United States)

Trip Verified | I finished one movie, and I was still waiting for food. Why do you have to separate drink service from meal service, and they only serve one full meal on a 7 hour flight. Hype with good hospitality but saving cost on food. Movie selection was terrible and very few choices if you are not Japanese. If you fly frequently, like two to four times a month, on you second flight, you'd run out of things to watch.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNRT to HNL
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no