ANA All Nippon Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 586 reviews
8/10
5 star Skytrax Rating
Filter Reviews by :
Show
10/10

"fly ANA again in a heartbeat"

(United States)

We flew ANA from Chicago to Singapore via Tokyo and were most impressed overall. The courtesy on board was what we have come to expect, that is very polite and caring. The flight attendants on both routes were constantly walking up and down the aisles to check on your needs. The seats were fine and they provided a duvet for extra comfort. The IFE was excellent with many choices of movies and programs and the food and presentation was very good. I would fly ANA again in a heartbeat.
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteORD to SIN via HND
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"attendants are very attentive"

(Canada)

Travelled in business class from Tokyo Haneda to Vancouver. Service is excellent. Flight attendants are very attentive. As for the cuisine, I believe that ANA provides some of the best food available on airlines today. This is a night flight and I tried to sleep. However, the seats do not fully recline, which means one is constantly slipping down. Seating configuration is 2-2-2. Fortunately, the seat next to me was not occupied. Also flew ANA Narita to Bangkok on a 787 on which I had a single window seat which fully reclined. Not sure why they would not use this aircraft on the longer trans-Pacific route. All in all though, very good experience.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHND to YVR
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"seat was uncomfortable"

(Indonesia)

Jakarta to Tokyo Narita is my first time flying ANA. The seat was uncomfortable, arranged 2-2-2 and not a flat bed seat. I wasn't able to sleep that long, but the entertainment and the food was excellent. The cabin crew was cheerful to their passenger in the air. I will see how the seats on the next flight HND-CGK which will come next week and is it good or bad.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCGK to NRT
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"service is exceptional"

(United Kingdom)

Kuala Lumpur to Narita with ANA. The plane left on time and managed to land 30 minutes early. The service is exceptional however the seats do not have enough legroom and uncomfortable to sleep in. Staff are able to understand and speak English well. Slightly slower serving of food due to full plane however food on board tastes as if it was from business class and this is the first time I finished a meal on a plane. Inflight entertainment is great with latest movies and TV shows. Only complaint was the long taxi when landing at Narita and there is no jetbridge and we have to embark and disembark from the airstair and hop onto a bus to the terminal.
AircraftBoeing 787-8
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKUL to NRT
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"I would fly ANA again"

(Pakistan)

Singapore to Narita onboard ANA. We used the SQ check in area and told me that if I'm a star alliance business class customer, you can use our business class lounge. So I use the business class lounge since ANA was the star alliance member and the lounge stuff greeted us warmly and welcome. The lounge facilities was good and comfortable. Found myself on the Boeing 767 have recline ANA business staggered and it has winglet on the 767. The seat on the aircraft was not that comfortable. But the cabin staff was smiling and attentive and the food was really amazing. The entertainment was find also. I guest I would fly ANA again and I will see if it was good in the next trip from NRT-SIN-DXB or not.
AircraftBoeing 767-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSIN to NRT
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"very good service"

(United Arab Emirates)

I flew on the ANA business jet flight from Mumbai to Narita on my way to LAX. It was an enjoyable flight with very good service. Seats are not lie flat or angle flat which is bad for a 9 hour flight and no amenity kits given. Food was average and no Asian options on this particular route.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBOM to NRT
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"the best in Japan"

(China)

Shanghai to Tokyo, and ANA is a very nice airline, I think the best in Japan. The service is very very good and the food very nice. The plane was clean and tidy and the inflight entertainment very good as well. I really think this airlines a good airline to take when going to Japan.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePVG to HND
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"courteous flight attendants"

(United States)

New York to Jakarta via Tokyo. Check in was fast and efficient however the food was quite disappointing on the route from Tokyo to Jakarta. The saving grace is the Ipudo Ramen which was served all flight long. I found the seats uncomfortable and I did not have a decent sleep. I can always remember how courteous the flight attendants were. They delivered a 6 star service, one point she even open the lavatory door for me. Genuine smile all around. I will think twice if I fly them again.
AircraftBoeing 777 -300 / 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteJFK to CGK via NRT
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"are one of the best"

(Canada)

Tokyo to Bangkok. Have flown ANA in business class several times now and they are one of the best. The flight attendants can't do enough for you. The seats are very comfortable on the 787 and form a flat bed which was long enough for me at 1.85 m. Food selection is good and quality excellent, whether one selects the Western or Japanese meal. I have one minor complaint though. The duty free service offers only Scotches and Sake, no other liquor. Obviously, they are catering to Japanese taste.
AircraftBoeingv787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHND to BKK
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"meal served was good"

(China)

The ANA flight from Kansai to Shanghai Pudong was delayed because of heavy snow in Osaka, but the cabin attendants tried to make me more comfortable. The meal served was good and IFE was enough to a 2-hour flight. I found the cabin air so dry and I need to drink beverage to prevent dehydration.
AircraftBoeing 767-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKIX to PVG
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes