American Airlines

✅ Trip Verified | I flew from Fort Myers to Bozeman with an 8 hour layover in Dallas while in Dallas they changed my gate 3 times so I had to take a train across the airport twice and had my belongings stolen in the process, when I called American Airlines to change my flight so I didn't have to sit in Dallas for 8 hours again because I didn't feel safe I was told that I had pay an additional $250.00 even though the flight I was trying to change to was less than my original flight. All American Airlines cares about is money, they don't care about people at all. I will never fly American Airlines again

Not Verified | Maui to Los Angeles. The separation was hard enough from Hawaii to Florida is nearly half way around the world to them, not only was there such confusion in miscommunication with setting up the tickets and being over charged but asking specifically detailed questions about traveling pets. Prepared as they asked come to find it was not a cargo flight making this separation even harder American Airlines desk attendant was so rude and un informative sent us to a bank to come back in line to find the pets could not fly when we asked her about paying for them she said card only. An amazing lady from Delta walked over and was informative calming down the situation with a plan. Thank You Delta! I will NEVER Recommend American Airlines to anyone! You need to focus on customer service training as well as teaching staff verbage and protocol! They get 0 stars, but to file this system makes you select 1 giving them a credit. Save yourself the stress! Again Thank you Delta!!

Not Verified | Delay upon delay after delay. Flight out had to deplane and wait an hour. Flight home had to reply and currently at 4.5 hours. Had to change planes and they still haven’t finished loading luggage after a four hour delay. Pathetic. No onboard entertainment. The only snacks to purchase are peanuts and pringles. Very little communication from crew as to delays.

Not Verified | I checked in through the kiosk and paid my $30 fee for my luggage and when I looked at my credit card the next day I got charged $30 plus a $32 fee so I thought that was weird, I called American Airlines and they said it was a priority fee so I can board the plane first but to me that was weird because I never got asked that and plus I had an infant and it never even popped up on the kiosk, it said the total charge would be $30 and that $32 fee is non-refundable. I've caught on that's a scam they're doing to try to get extra money from people so please beware don't fly American Airlines, you're better off going with Southwest.

✅ Trip Verified | Literally the worst airline ever! I missed my connecting flight to Marion due to delays by AA. The next flight was the next dat but they refused to put me in a hotel, said it was not their fault (air traffic). They also refused to give me a full refund. I don’t understand how they can treat customers like this, when they are clearly at fault.

✅ Trip Verified | They didn't schedule any staff to fly the plane. They said will be 11:30 before any staff even show up, and will still need time to get across the airport and do whatever they need to do on the plane. I spent $200 on a motel room I'll barely get to use, if at all, and they aren't offering as much as an apology for the inconvenience. By the time I get to my destination I will have been up for over 24 hours with a two hour drive left to go when I finally get to where I was going. This mistake has cost me money, time, and has thoroughly exhausted me. I wouldn't be surprised if they find a way to further delay this flight.

Not Verified | Charlotte to Las Vegas via Phoenix. First let me thank the airline personnel for their efforts and customer service. As for the airline itself, I’ve flown American 3 times in the past 3 years and they never fail to disappoint. Hours late, sitting on the tarmac for hours and canceled flights. Speed in flying is a wonderful convenience but AA has found a way to regularly frustrate this. Their inconsistencies make it very difficult for the ground personnel to do their job. I think the CEO should sample his own service and find out first hand how inefficient their system has become. I will do my best to avoid AA in the future.

Not Verified | Dallas to Washington. I want to preface this review by saying that we are American Airlines members and pay monthly for this service. We had a flight booked for Washington that was going to connect with an international airline and fly to Istanbul then Italy. We checked our bags and got on the flight and sat on a plane that did not move for two hours, after this they came and told us that there was no pilot and we had to get off the flight and attempt to reschedule. The only option they gave us was a different connecting flight and we did not want to take it. After we declined we wanted to get our bags that we had checked and the man said that they are downstairs and that he’s not allowed to go down there and that the people downstairs were not answering the phone so we waited a couple more hours and ended up leaving after they wouldn’t give us our bags and said they would try to find a flight in the morning. Our bags ended up getting flown to Washington without us and initially they did not know where our bags went so we couldn’t go to Washington and get them and we lost our international tickets from the other airline with no refund, lost our rental car in Italy with no refund and had to buy new items like clothes to try and travel that weekend, and were not reimbursed for any of that. They also gave us Economy class ticket refunds when we bought business class so we lost money on the flight as well.

Not Verified | Flew on American Airlines on a vacation to Pennsylvania, overall staff were pleasant but seemed rushed to get service done. The CRJ-200 doing the route was cramped and quite uncomfortable, if I had not been in an emergency exit row it would have been unbearable. The airline will do in a pinch but Delta or United are overall much better.

✅ Trip Verified | During a stopover, after having delayed by 1:30, make us sit in the plane 2 hours without a pilot and then they cancel the flight! It's 11 p.m. (we were supposed to be at our destination at 10:20 p.m.) they send us to a far Hotel, in the city, by taxi, don't pay us for any meal at night (I'm pregnant), to sleep for 2 hours because they put us back on a flight at 5:49am. No taxi found to bring us back at the airport at 3:00am. The new booking is a flight with a stopover to replace the only flight we had left to do; we will be home more than 12 hours later, hungry and tired!