American Airlines

Not Verified | Delay upon delay after delay. Flight out had to deplane and wait an hour. Flight home had to reply and currently at 4.5 hours. Had to change planes and they still haven’t finished loading luggage after a four hour delay. Pathetic. No onboard entertainment. The only snacks to purchase are peanuts and pringles. Very little communication from crew as to delays.

Not Verified | I checked in through the kiosk and paid my $30 fee for my luggage and when I looked at my credit card the next day I got charged $30 plus a $32 fee so I thought that was weird, I called American Airlines and they said it was a priority fee so I can board the plane first but to me that was weird because I never got asked that and plus I had an infant and it never even popped up on the kiosk, it said the total charge would be $30 and that $32 fee is non-refundable. I've caught on that's a scam they're doing to try to get extra money from people so please beware don't fly American Airlines, you're better off going with Southwest.

✅ Trip Verified | Literally the worst airline ever! I missed my connecting flight to Marion due to delays by AA. The next flight was the next dat but they refused to put me in a hotel, said it was not their fault (air traffic). They also refused to give me a full refund. I don’t understand how they can treat customers like this, when they are clearly at fault.

✅ Trip Verified | They didn't schedule any staff to fly the plane. They said will be 11:30 before any staff even show up, and will still need time to get across the airport and do whatever they need to do on the plane. I spent $200 on a motel room I'll barely get to use, if at all, and they aren't offering as much as an apology for the inconvenience. By the time I get to my destination I will have been up for over 24 hours with a two hour drive left to go when I finally get to where I was going. This mistake has cost me money, time, and has thoroughly exhausted me. I wouldn't be surprised if they find a way to further delay this flight.

Not Verified | Charlotte to Las Vegas via Phoenix. First let me thank the airline personnel for their efforts and customer service. As for the airline itself, I’ve flown American 3 times in the past 3 years and they never fail to disappoint. Hours late, sitting on the tarmac for hours and canceled flights. Speed in flying is a wonderful convenience but AA has found a way to regularly frustrate this. Their inconsistencies make it very difficult for the ground personnel to do their job. I think the CEO should sample his own service and find out first hand how inefficient their system has become. I will do my best to avoid AA in the future.

Not Verified | Dallas to Washington. I want to preface this review by saying that we are American Airlines members and pay monthly for this service. We had a flight booked for Washington that was going to connect with an international airline and fly to Istanbul then Italy. We checked our bags and got on the flight and sat on a plane that did not move for two hours, after this they came and told us that there was no pilot and we had to get off the flight and attempt to reschedule. The only option they gave us was a different connecting flight and we did not want to take it. After we declined we wanted to get our bags that we had checked and the man said that they are downstairs and that he’s not allowed to go down there and that the people downstairs were not answering the phone so we waited a couple more hours and ended up leaving after they wouldn’t give us our bags and said they would try to find a flight in the morning. Our bags ended up getting flown to Washington without us and initially they did not know where our bags went so we couldn’t go to Washington and get them and we lost our international tickets from the other airline with no refund, lost our rental car in Italy with no refund and had to buy new items like clothes to try and travel that weekend, and were not reimbursed for any of that. They also gave us Economy class ticket refunds when we bought business class so we lost money on the flight as well.

Not Verified | Flew on American Airlines on a vacation to Pennsylvania, overall staff were pleasant but seemed rushed to get service done. The CRJ-200 doing the route was cramped and quite uncomfortable, if I had not been in an emergency exit row it would have been unbearable. The airline will do in a pinch but Delta or United are overall much better.

✅ Trip Verified | During a stopover, after having delayed by 1:30, make us sit in the plane 2 hours without a pilot and then they cancel the flight! It's 11 p.m. (we were supposed to be at our destination at 10:20 p.m.) they send us to a far Hotel, in the city, by taxi, don't pay us for any meal at night (I'm pregnant), to sleep for 2 hours because they put us back on a flight at 5:49am. No taxi found to bring us back at the airport at 3:00am. The new booking is a flight with a stopover to replace the only flight we had left to do; we will be home more than 12 hours later, hungry and tired!

Not Verified | I would like to say how wonderful the staff was during my recent trip. My return flight was cancelled before my trip and I was never rescheduled to return until I spent many hours and phone calls to set up. My flight to and from my Cozumel were delayed several times, which made a lot of fellow passengers very angry. The airlines are so short staffed right now and the employees are doing the best they can. They handled the passengers so well. They went above and beyond to make sure we were well taken care of and comfortable, You have a wonderful employees.

Not Verified | This is my second review for the same trip. Flew Raleigh to Miami, ordered a vodka drink at no charge, the next flight Miami to Lima, ordered a vodka drink and the stewardess says we charge. I said they didn't for the Raleigh to Miami trip, her excuse was very rude and that we charge for trip to lima . Have to say American airlines customer service sucks will be canceling my advantage card and never travel with American Airlines again.