American Airlines

✅ Trip Verified | If your looking for an airline avoid this one at all costs. They are the greediest damn airline I have ever seen. They will upcharge you on anything they can, I paid an extra 100$ for switching my flight time minutes after buying my ticket, paid extra for bags when I usually get them for free as a veteran, ordered 2 snacks and a drink and it was over 30$ (for reference I ordered more with Allegiant and spent half that price), overcharge you for wifi, they manhandled and broke my suitcase, please go elsewhere they are absolutely horrible and disgustingly greedy.

Not Verified | I look forward to never flying this airline again. Perpetually late. They lie about the punctuality of their flights in their status emails. The flights are cramped, dirty, and they smell and they lie about things like one bag being included when they nickel and dime you.

Not Verified | This airline is so bad. 1) On the return flight the gate changed 3 times within an hour of departure (which was of course then delayed). 2) The APP is a pathetic dysfunctional mess. Every flight I go on the app and it doesn't allow me to use the app feature to check into the flight and pick the flight. This is a joke. You are asking and directing your customers to use a tool that doesn't work and is currently creating a horrible customer experience. Also it never applies the advantage account which increases the horrible customer experience. 3) The gate personnel seem clueless that their real job is to facilitate a great customer experience.

Not Verified | Philadelphia to Cleveland. Where do we start! This is not my first Rodeo. I'm a Million Miler Diamond status with Delta. Well how about your ticket. They are unable to place TSA status on your Ticket. Ticket agent confirmed this as many people will have it on their profile but not show up on the boarding pass. Flight was slated to take off at 6:57. They told us 6:42 the flight was going to be delayed by 11 min. New departure time was 7:08. Told it was due to crew unavailability. Actually they were waiting for another crew in inbound from Washington. Only updates for the passengers in the gate area was they did not have any information. It was now 10:30 and it is apparent that this flight is not going to happen. Very shortly after that they had canceled the flight due to weather. Now its a party, every one lining up to find out when they would be rebooked. Most people would be booked on the Sun including myself. I did not want to waste my entire weekend at he PHL Airport. So I I decided to rent a car. Went to baggage claim one person was attending. He did not know when the bag would be available and would not file a report. Asked to speak to the supervisor. He tried a couple of time, but then gave up. We had over 60 people waiting for bags. And after 2 hours only 3 bags came down the belt. Very bad Management. Have to wait in queue to talk to Baggage service 3 times 1:43, 2:08, and I'm still waiting on the line for 1h 17m minutes to find out where my bags is. To all you wives, I want to thank you for your support as she couldn't sleep knowing I was on the road all night and kept me up. She decided to join the festivities and is calling on my behalf as well now. I even have enough time to finish this review. I promise I will never fly UN-AMERICAN AIRLINES again

✅ Trip Verified | I do not recommend this airline. We were supposed to travel to Mexico on a Basic Economy fare, as a family of 5. Unfortunately, we all contracted covid and couldn’t go. We received and submitted medical notes and we were told non refundable. Our return flight was with a different airline (jetblue) and we received that refund. Very unhappy as we have used American Airlines for all our traveling.

✅ Trip Verified | I was traveling with a party of 7, including one mobility impaired senior, and two boys, under ten years old who are on the autism spectrum (and prone to unexpected violent outbursts). We proactively had all of us wearing name tags with the age on the 4 youths. The flight attendant was very attentive and friendly,-taking care to address each one of us by name. He made all of us (especially the little ones feel like royalty). I credit the flight attendant for making the children's first airline flight to be pleasant and meltdown-free. I would give him 10 stars for his service. As for the overall "first class" experience, I would rate it a 7/10. About 10 years ago, the AA 1st class experience was noticeably different than coach. I paid the extra cost for all of the family, hoping to secure a designated 1st -class steward. I wish AA would go back to the special treatment, bigger seats, more leg room. However, overall, I believe that the flight attendant (I wish I had gotten his name), used his available resources to make the flight as premium as possible.

Not Verified | After a 6 hour drive to the airport our flight was cancelled. They gave me the option of taking another flight later however they could not guarantee me seats next to my 4 children under the age of 12. To say poor quality of service would be an understatement! Absolutely do not recommend American Airlines!

Not Verified | I will never book another flight with American Airlines at Newark airport. They canceled my flight last minute as we were about to check in, and the rude man helping us did nothing of any help at all. He was extremely passive aggressive and was severely aggravating. This is sad that this is the world we have to live in now. Like I said before save your breath before you book with American Airlines at Newark airport. If I could rate this airline a 0 I would do it a million times over.

Not Verified | Second time I waited on the tarmac for more than 3 hours for the flight to eventually be cancelled. The first time this happened was several years ago (same situation). I missed my connection because of this and when I tried to get a new flight the only option would've gotten me to the airport after my cousin's wedding was already over. Furthermore I'm out the money I spent on the hotel. American Airlines is a joke. They were so incompetent that Expedia had to request the refund for it to actually go through. Never flying with them again.

Not Verified | My son was flying from CAE to CLT to ALB. His flight was delayed from CAE to CLT for 3 hrs. By the time he landed in CLT, he and 10 others had missed their connection. He was finally told that AA was flying him back to CAE and they would reschedule him tomorrow or on Saturday. He was in terminal B in CLT and had 12 minutes to get over to terminal E. He was told to run in order to make his new flight. He made it to the flight just in time and was told that by taking the flight back to CAE his ticket would be complete and he would then need to purchase a new ticket to get to ALB. Now my wife, at 10:45pm, has to drive 1 1/2 hours to CLT to pick up my 23 year old son. Then they will drive 1 1/2 hrs back home, arriving around 3am if they are lucky. My wife has work at 8am tomorrow. American Airlines is no help.