American Airlines

Not Verified | Horrible airline, forced to fly one AA twice a week for work. Since January. Every flight I've taken with them has been delayed 45mins to 3 hrs. I only get Saturday and half of Sunday off before I fly out again in the early hours of Monday morning. Highly annoyed that most of my Friday gets taken as well due to sitting in the airport waiting for AA to get their act together. Not to mention they damaged my bag after a flight which was a 3hr delay on that flight putting me back in Atlanta at midnight. I would have filed a claim if I felt like wasting yet another hour at the airport dealing with American airlines.

✅ Trip Verified | Due to my late arrival on ANA from NRT NH012, I had to cancel my Delta flight back to RST. I was able to book a flight AA4220 direct to Rochester MN. Checking in for my flight, I had the most rude lady checking me. There were no issues. Not sure of what the reason was. I was in no mood to even find out. Got to G13 and the flight was delayed. During boarding I was the last one in line. The two ladies working the flight were very rude and crass. This is the case with every US airline. One day they will get their justice. The flight attendant did his job and no issues with him. I do want to mention a service agent, I had left an an envelope with 1600 dollars. The gentleman found my number and called me and I went back to the airport to claim. That was an extremely nice thing for him to do. I wrote an appreciation letter to AA for his honesty. Just an average flight, nothing to get excited about.

Not Verified | Cancelled First class tickets and didn't refund. American Airlines has not responded or acknowledged and it has been 45 days now. I have attempted to contact them many times but after hours of waiting on hold their customer support says that they don’t handle refunds and they don’t respond to emails or fax. I believe this is a clear violation of my rights as they have not refunded me for first class tickets that they cancelled.

✅ Trip Verified | Flew from Nashville to Quito with an hour stop in Miami in late July 2022. Flight to Miami was fine, apart from the ludicrous check in system that took about an hour longer than it needed to. Once we got into Miami we found our next flight been delayed about an hour. No worries, even multiple hour delays are expected sometimes, I can deal with that. But from there it got ridiculous. Boarded the plane in Miami, sat on the tarmac for two hours with no refreshments while the cabin crew made up excuses. First it was technical issues, then a shortage of crew members, then finally no pilot. We were asked to exit the plane but assured it would be a short delay. Once we were off the plane they cancelled the flight and told us to get into line for rebooking. The rebooking line took 9 HOURS for us, but as more and more flights were cancelled, people were standing in line for up to 15 hours! When we finally reached the front of the queue we were told that the flight was cancelled due to weather, despite being told that there was no captain, and witnessing a multitude of other flights taking off and landing during this 'weather'. Because of this blatant lie of a cancellation reason we were entitled to nothing but a seat on the next flight out (for us 24 hours later). We wanted to fly back to Nashville that night with a refund so we could rebook with a competent airline, but we told ‘you can’t because it was cancelled due to weather’. No hotel vouchers, no food vouchers and even the free water bottles and single cookies had run out 5 hours prior. Not even an apology. There was a group behind us flying somewhere else that would miss a funeral if they couldn't leave the following morning and were just told 'too bad'. We were forced to sleep on the filthy floor of Miami Airport in 20 degrees C (68 F) aircon all night. Finally we made it to Quito where of course I discovered that they had lost my backpack. It has now been two days with no updates and I am stuck in 5 degrees C (41 F) weather with nothing but a thin jumper and shorts, on my honeymoon. This airline actively hates it's customers and will never lift a finger to help you, despite receiving billions of your taxes in bailouts over covid. I will never fly with them again and you should avoid them like the plague. Absolute joke.

Not Verified | This airline is allergic to being on time. The schedules only exist to frustrate you and be delayed, and if a flight is actually less than 30 minutes delayed (or heaven forbid on time) that is the outlier, not the norm. You will miss a flight and they won't care. Their pilots are desperate to compete for title of Worst Landing. I have never had a stewardess apologize for how bad the pilot's landing was, and that has now happened twice in 48 hours. Ridiculous. Plus the seats being hard as rocks doesn't help. The DFW American Airline flights are their own personal lows.

✅ Trip Verified | American Airlines is by far the single worst experience i have had on a flight. Every plane we were put on had a "malfunction" after leaving the gate, we were forced to miss more than one connecting flight, and they had the nerve to pawn us off on another airline after they couldn't fulfill what we paid them for. I'm now on the last flight with these clowns and we are told its a 2 hr delay getting home - after an 8 hr layover because they cant even provide proper service to every major city.

✅ Trip Verified | American Airlines is the worst airline I ever used. This is about the 5th time I've had to use them and almost every flight (most of mine have had a connecting flight) is significantly delayed. Each time i have a connecting flight, i think to myself "is two hours long enough for AA to get their act together to make the flight AND still give me enough time to get off and walk to the next gate 10 minutes away?" Even as I sit here making this review, I've been sitting here at the gate for over an hour and 20 minutes for a 22 minute flight. My parents were supposed to go to a graduation from TX to VA, and they waited in Houston while AA once again delayed their flight for over 8 hours before telling THEM to call and make sure a connecting flight would be available. Then, they tried to put them on a flight at 10:00 p.m. (around 12 hours after their original flight) to a different connecting city where they would have to stay the night and get on a 1 hour, 7 a.m. flight the next day. Graduation was at 8. Did AA reimburse them for their tickets? Sure. Their hotel that they'd already paid for? Sure. Did they offer them any kind of voucher or additional monies for the wasted day, travel, and missing a graduation? No. Who knows, maybe if i get off the plane and start walking now, I could beat the plane to my destination. Worst airline ever.

✅ Trip Verified | My flight was originally scheduled at 10.25pm. Then the flight time kept on changing for 4 times, the gate got changed. No one explained the reason for this change. If something like this happens, they need to make people aware of the reasoning behind it. Everything was driving me crazy.

✅ Trip Verified | I landed at 1pm CST. Prior to my boarding, I was informed that my bag was “too big” for carry on although it was standard size and have brought it on many flights prior to different airlines. Once I landed, I went to the gate to get my bag, that they basically confiscated as I got on the plane, and an hour and a half later, after 2 visits to customer service, I am still waiting for my small carry on size luggage. So absolutely ridiculous and I will certainly not fly with American again.

Not Verified | I contracted covid near the end of my trip and I had to change my flight because of that. I wasn't able to change my flight online so I called and was very specific about which flight I wanted, what time, the price, and how I would like the credits transfered to pay for it as I just wanted to fly coach for with just a 2 hour flight. The representative I spoke with transfered my flight to a much more expensive one without using the credits I would have and I am not able to change the flight and get more back in any form, despite it being less than 24 hours after the change, and the representative completely disregarding instructions, when website doesn't allow for customer to change flight there while using flight credits.