American Airlines

✅ Trip Verified | This is an example of shocking behaviour by AA. Never flown with them before we decided to change from BA to Miami and up to Charleston because Hurricane Ian was imminent. Changed to AA London - Philadelphia with the intention of staying 1 or 2 nights in an airport hotel (my wife had been to Philly before and we could at least explore until we could travel on) until we could fly to Charleston and then travel on to Hilton Head Island. Checked in online, and printed Boarding passes. Left home at 2am as it was an early flight. Got to Heathrow T3 only to be told we had been bumped off of the flight, and were now travelling the next day (and not even in P/Economy - which we had paid for). No reason except "it's the weather". Yes - we know. That's why we changed to go to Philly. We now had to see the Agent and got a flight in P/E to Charlotte - right into the path of the hurricane. Stayed in a Hotel for 2 days that we couldn't leave because of "the weather" - no restaurant and no bar for night 2. A very bad experience for our first encounter with AA. See next review for the replacement flight to Charlotte.

✅ Trip Verified | Lady checking us in was rude. She made me check my bag because it wouldn’t fit, but didn’t let me get my medicine or wallet out of it. Also my bag totally would have fit it was the same one I had on the way to Knoxville. Very annoying. When I asked them please not to lose my bag she said “pack a smaller one next time”

✅ Trip Verified | My husband and I were on flight AA1400 out of Miami today. We were attempting to get to our honeymoon destination in Jamaica. We boarded the flight around 12:10 PM with an expected take off at 12:56 PM. There was light rain that turned into thunderstorms for the first hour of us waiting to take off, delaying our flight. After the first hour it went back to light rain and we noticed several airplanes starting to take off on the runway. After waiting for another hour with minimal updates from the pilot, we were instructed to exit the aircraft. We did as we were told and went to the gate to wait for further instructions. We were informed after about 45 mins minutes that another pilot will be taking over and we were able to re-board the aircraft. The time at re-boarding was approximately 4:30. After another hour of waiting on the now second pilot to take us to our destination, the plane suddenly turned around on the ramp when we were very close to take-off. The plane was taken back to the terminal and all of us passengers were waiting to hear what the delay was this time. Unfortunately for us, there was little communication as to why we could not depart for our destination now 5 hours after our SCHEDULED departure time. I would like to say there was a “vague” explanation but I simply cannot. Even their pilot could not explain why he was not allowed to take us where we paid good money to be. It was at this time we were instructed to de-board the plane a SECOND time. After some talk amongst the flight crew and I suppose them communicating with their outside resources, they informed us of a THIRD pilot who would be boarding and be responsible for taking us to our destination. We FINALLY were able to depart at exactly 7:06PM. We had been on that plane for 7 hours today, just sitting and waiting and left in the dark. The flight crew kindly passed around cookies and one cup of water during our first delay around approximately 2:30. When asked to de-board there was no time for any passengers to stop and eat because we were trying to stay close to be informed on the situation only to re-board and wait an additional 3 hours. There were several small children on this flight as well. AA should be extremely disappointed in how this situation was handled. It was unprofessional and cruel to leave us waiting and waste our time. My husband and I missed our first day at our expensive resort on our first day of our honeymoon. They left children and other passengers crying and hungry. Shame on them. I am not one to leave a bad review or even write an email to this extent (especially on my honeymoon) but given the situation it is much deserved. We tried on our honeymoon to call and get compensation and all we received were two $50 trip vouchers. We will NEVER fly AA again and neither should you. They lack care for their customers and accountability. They make it hard to file a complaint because I am sure they get too many. Do yourself a favor and fly Delta.

✅ Trip Verified | Very good experience. Nice people and what a aircraft! Had a 14 hour fight but enjoyed every moment of it. The plane was nice and modern - thank you American Airlines

Not Verified | I'll start by saying I fly Delta for a reason. We are in the plane and ready to take off and the bathrooms don't work. They tell us it will take 30 minutes to complete the paperwork but hold your bladder. So we started watching a movie. And they decided to push commercials on the screen as we sat in the plan. Next was the credit card push with a 10 minute announcement. I'm sorry but I'll take an extra stop on Delta than deal with this mickey mouse company

✅ Trip Verified | Cancun to Nashville via Charlotte. Worst airline ever to be so expensive. Flight was delayed so we missed our connection. American Airlines didn’t do anything to accommodate this situation and we have been given the complete run around. I will never use them again .

Not Verified | I have been a loyal American Airlines passenger since 2007. I flew with them for both business travel and my personal travel. In the last 2 years or so, their customer service has plummeted. My final straw was this morning when, to not fault of AA, I missed my flight by one minute because of a delay in the Queens Tunnel and the TSA baggage screening system breaking down and chaos happening. However, their gate agent, was one of the most unhelpful, rude and downright hateful persons I have ever met. This is the third time in a row I have had to email a complaint because AA employees treat their passengers like garbage. I carry their credit card, I'm usually a Platinum or higher flyer and I currently have over 500,000 miles to show for my loyalty. I am now going to switch to Delta, where I have no status, because I will no longer give my money to a company that treats their passengers the way American does time and time again. I suggest anyone reading this do the same.

✅ Trip Verified | This is the second time in two months they have canceled my flight on the day of departure. Spirit is even better than this. I will never use this airline again.

✅ Trip Verified | I'm a disabled veteran and was told twice that I would receive a refund. They decided to give me a flight credit and will not refund my ticket even though I canceled within 24 hours.

✅ Trip Verified | Ironically, American was EARLY on all of their flights, which alleviated a huge worry because of all the horror stories I've heard. The staff were friendly enough and basic services were offered (even on an extremely short flight), but my biggest issue was just how uncomfortable American's planes are. I'm 6'2" and legroom ranged from acceptable, to downright awful. The seats themselves were simply some of the most uncomfortable I've ever experienced. I know the CRJ Series is not known for its comfort, but I've flown Delta's version, and it was far more comfortable than American's product. Also, the in-flight entertainment was clunky and straight-up didn't work on one of my flights. So in short, American got me where I needed to go on time, but the level of discomfort makes me hesitant to ever fly them again, especially if it is a longer flight.