American Airlines

✅ Trip Verified | Absolutely the worst airline there is. Delayed my luggage, which had nightly medication needed and tried for literally 2 days to get the damn bag from 2 hours away. Numerous flights in and numerous idiots who not simply just put the bag on the plane to me. Do not use this airline, the lack of customer is very poor.

Not Verified | I have been flying American Airlines for more than 25 years. On my recent trip from Charlotte to Portland, there was no food offered for a 5.5 hour flight. There was no in-flight entertainment devices offered. I was required to use my own cell phone. One hour into the flight, the beverage cart came around. It did not come around again until almost an hour before landing. Beverage selection was very limited, if any, I become more and more disappointed with American Airlines. Although I have been a loyal customer, I will be choosing alternative airlines in the future. I am done with the lack of customer service at American Airlines.

✅ Trip Verified | Worst airline ever! Worst customer service ever. Kept us sitting in airport on a return flight from Memphis for 6 hours promising that another flight was coming, then cancelled us. Then, after servicing most of the passengers, they simply told us they ran out of vouchers, and we were on our own. They admitted responsibility but said, in effect, too bad. After going it on our own, they first fought the reimbursement, but then reimbursed some of my group. Still, after nearly 2 months of waiting, I have not received my reimbursement for food, hotel, and taxi. Simply the worst customer relations I have ever seen in my life. Please don't fly American Airlines!

Not Verified | Worst experience ever. Our flight got delayed, missed the connection. Had to sleep at the airport because the hotel we were set up for was infested with bedbugs. The flight itself was OK for the money. But the delays and the service are very poor. We got rerouted the next day making a 1 stop flight to a 2 stop flight. Best part now we are trying to fly back, the same thing.

Not Verified | Our flight out of San Jose, CR was delayed by 3 hours and hence we missed our connection. Hence ended up with over night stay at Dallas. The part which made the experience terrible was the customer service and flight attendant. Seemed like they were pretty unhappy and irritated. The flight attendant was not patient to listen to our questions and very rude in our flight from sjo to dfw. This was when we should have been irritated with our flight delay. On our onward flight from PDX to Miami as well, we could hear flight attendant really complaining about AA and some policies they have implemented for their staff. It is one thing to be unhappy, but another thing to complain loudly in the flight in front of customers. There is probably a culture issue within the company that needs to be addressed. If possible I will avoid flying through AA.

Not Verified | First of all we are newlyweds we had assigned seats, and seating assignments were changed, had to ask different customers so we can sit together .. ridiculous.. Couldn't imagine why they changed our seats and coming on a full flight they changed our seating again didn't get this program. I'm 6'2 had a aisle seat, they placed me in the middle seat, between married couple. Terrible, as well as my wife in a middle 2 rows ahead. Crazy business had to ask customers again to sit next my wife. Thanks for the unprofessionalism American

✅ Trip Verified | They make you check your carry on items if boarding last only to get on the aircraft to see 5-10 empty bins. Every time I fly with them there is always some sort of delay which when connecting flights can cause a missed flight or with paid parking can cause extra charges. For what they charge all these things should be avoided. This is not a one time thing. It is literally every time I use them. Honestly I have better luck with cheaper airlines like frontier and spirit in terms of being on time and bag availability.

Not Verified | Layovers won't accommodate just a little time to get to the next flight when they are the ones causing the delay. (only 4 minutes- layover is now 5 hours instead of 30 minutes) Staff is rude and clearly deals with this all the time and just doesn't care. They are dismissive and unprofessional. I honestly don't know how this airline stays in business. Unfortunately the flights home are this horrific airline. I'd rather drive at this point. Would get there earlier.

✅ Trip Verified | Purchased emergency ticket for friend. The flight was cancelled. I requested a refund. They told me that it would take 7-10 business days for the refund to be processed. Let's make this very clear. I paid for a service that was not given to me. That money is needed so that I can get this person another flight on a different airline and they are telling me that it takes 7 to 10 business days to refund money for a service they did not provide. This is absolutely insane. When you cancel a flight and a customer requests a refund it needs to be issued immediately, not in 7 to 10 business days.

Not Verified | American Airlines must change its catering. On every recent flight, in first or business, food was inedible, wine was not drinkable, and overall service was lacking. Flight attendants take the heat, it's not their fault, the airline food and beverage program is mismanaged and grossly unacceptable. International flights should be a step up, not down as AA is.