American Airlines

Not Verified | We were delayed at security and customs in Dallas and arrived at our gate as soon as we could only to find the gate closed for boarding. The staff at the gate wasn't friendly or helpful. They were aware of our delay but refused to wait. We had to book another flight 12 hours later at Dallas Airport . American Airlines offered no compensation or offer to put us up for the night or even a voucher to get some food. Not impressed with AA and will never fly them again.

✅ Trip Verified | I paid over $200 for Main cabin plus because I am 6 months pregnant & incredibly uncomfortable. For all four of my flights to and from Boston, I was told they gave my reserved seats away & that I would be reimbursed. After weeks of emails (they have nobody to contact by phone), they told me sorry but seats aren’t guaranteed. The upgrade to Main cabin plus was a complete scam. I was crammed in a middle seat in the back of the plane, while having to get up and bother my neighbors for frequent bathrooms breaks & leg movement. On our flights from Boston to Maui there was no food given or available for purchase (both over 6 hour flights). NO free entertainment or option to purchase wifi. Total Scam.

Not Verified | Took the available seats next to the restrooms in the back, and was unfortunate to find that I was not provided any overhead storage in this abnormally small row, and had to hold by of my carry on bags under my legs or as they call "stow " under the seat in front of me. Come to find out the closest available overhead was already occupied by flight attendants. Attendants are rude and unapproachable. They did not assist me with my stowage issue, and basically served not purpose on this flight.

✅ Trip Verified | The flight departed and had to return to Buenos Aires because of mechanicals problems. They left us at the airport all night and the counter was supposed to open at 6am , so we were waiting all night and it is 7:30 am and nobody is here to fix the problem. Next flight is at 8 pm so i will be in the airport for more than 24 hours, the company asked us to go to a hotel, i don't have money because my daughter will take care of me as soon as i arrive to USA. American Airlines is doing nothing to fix the problem. This is the last time i use this company.

✅ Trip Verified | This company should not be in business. I've had the unfortunate experience of having several flights in which part of involved American Airlines. Every single one has ended in disaster, and the customer service is borderline scam. They forced us to check our bags to board the flight stating that the cabin was full. Reality the overhead cabins entire back half was empty. Then they change our boarding gate 10 minutes prior to boarding closing on the opposite side of the terminal. After running we get there 15 minutes before the flight left and they shut the door on us as we are trying to board.

✅ Trip Verified | Absolutely the worst airline there is. Delayed my luggage, which had nightly medication needed and tried for literally 2 days to get the damn bag from 2 hours away. Numerous flights in and numerous idiots who not simply just put the bag on the plane to me. Do not use this airline, the lack of customer is very poor.

Not Verified | I have been flying American Airlines for more than 25 years. On my recent trip from Charlotte to Portland, there was no food offered for a 5.5 hour flight. There was no in-flight entertainment devices offered. I was required to use my own cell phone. One hour into the flight, the beverage cart came around. It did not come around again until almost an hour before landing. Beverage selection was very limited, if any, I become more and more disappointed with American Airlines. Although I have been a loyal customer, I will be choosing alternative airlines in the future. I am done with the lack of customer service at American Airlines.

✅ Trip Verified | Worst airline ever! Worst customer service ever. Kept us sitting in airport on a return flight from Memphis for 6 hours promising that another flight was coming, then cancelled us. Then, after servicing most of the passengers, they simply told us they ran out of vouchers, and we were on our own. They admitted responsibility but said, in effect, too bad. After going it on our own, they first fought the reimbursement, but then reimbursed some of my group. Still, after nearly 2 months of waiting, I have not received my reimbursement for food, hotel, and taxi. Simply the worst customer relations I have ever seen in my life. Please don't fly American Airlines!

Not Verified | Worst experience ever. Our flight got delayed, missed the connection. Had to sleep at the airport because the hotel we were set up for was infested with bedbugs. The flight itself was OK for the money. But the delays and the service are very poor. We got rerouted the next day making a 1 stop flight to a 2 stop flight. Best part now we are trying to fly back, the same thing.

Not Verified | Our flight out of San Jose, CR was delayed by 3 hours and hence we missed our connection. Hence ended up with over night stay at Dallas. The part which made the experience terrible was the customer service and flight attendant. Seemed like they were pretty unhappy and irritated. The flight attendant was not patient to listen to our questions and very rude in our flight from sjo to dfw. This was when we should have been irritated with our flight delay. On our onward flight from PDX to Miami as well, we could hear flight attendant really complaining about AA and some policies they have implemented for their staff. It is one thing to be unhappy, but another thing to complain loudly in the flight in front of customers. There is probably a culture issue within the company that needs to be addressed. If possible I will avoid flying through AA.