American Airlines

✅ Trip Verified | How not to be welcomed on to the plane by a hostess. Boarded flight from Maui to LA to be greeted by the air hostess say to both my sister and I ‘have you got a blanket to cover up?’, which we replied ‘No’, as apparently our sunburn was ‘going to hurt with the cold air conditioning there was on the plane’. This left both of us feeling very unwelcomed and feeling very worthless, despite us both being a priority and member of the one world frequent flyer programme - also thinking who is she to judge whether I’ve got a sunburn or not, when she doesn’t even know me. Clearly they have no idea how to treat their customers, let alone their frequent flyer members. In all my time of flying, I have never been spoken to in a very rude & personal way.

✅ Trip Verified | Don't fly with America Airlines. Ordered tickets with their agent on phone to make sure that my parents (81 with Parkinson's and 85 with cancer) would have seats that could lay down for the 10 hour flight. My husband and I in main cabin. Because my parents don't know how to you the internet and check in online. My mom with Parkinson's was bumped back. My father took her seat, so he got no rest. My mom needed someone to help her and no one was there. Customer service is well that is our policy. Sorry you had a bad trip. No ticket with AA guarantees your seat. They can change or kick you off at any time.

✅ Trip Verified | Very smooth flight, left and arrived on time. Staff makes a more professional impression than United. On board entertainment is pretty limited, but works well.

✅ Trip Verified | Flight 533 was supposed to take off at 6.56pm however it has now been delayed to 11.30pm because there is no pilot. Not only is this unacceptable but the Supervisor and his co-worker took my bag with my asthma medication and put it under the plane and refused to give it back to me stating it was too late.

Not Verified | Paid 30 bucks to check my suitcase. Not only was it an entire day late due to the fact they never shipped it to my house like they promised. So I had to drive 45 minutes in the rain to get my suitcase. When I arrived I discovered that two of the four wheels have been smashed. Not just the wheels themselves but they’ve been smashed through the plastic shell of my suitcase. So now I have to buy a new suitcase. Deplorable beyond belief. Who knew that it only costs 30 bucks for America Airlines to destroy your baggage. I filed a complaint but they chose to ignore it.

Not Verified | Will never fly American Airlines again. Ground staff at Nashville’s check in counter were so rude, made snarky comments and were blatantly disrespectful. My Southwest flight was cancelled and only AA had availability for the 1st. I’d rent a car and drive before flying American Airlines again. Do better American Airlines. Where do you find these people?

✅ Trip Verified | No delays with outbound flight to CUN; however, due to the winter storm front that resulted in flight cancellations/delays, are inbound flight to DFW was delayed by 6 1/2 hours. No fault of the airline. Every other air carrier was affected. To American Airlines credit, flash notifications via SMS kept us updated about the delays. Outbound flight was on a B777-200ER premium economy seat. Very comfortable plane with 2-4-2 seating. In bound flight was on 787-9 Dreamliner. Very comfortable premium economy seating. Kudos to the pilots and flight crew. The pilots on both outbound/inbound flights kept us apprised on a regular basis of when we would be out of turbulence caused by a major weather front that brought single digit bone chilling temperatures to North Texas. ICE worked just fine. Started one movie and finished same on inbound flight. Food and beverage is the typical service on domestic flights (snacks and soft drinks).

✅ Trip Verified | Flew to Boston from DFW (roundtrip) for a wedding in early December. There were no delays on either outbound or inbound flight. The pilots apprised the passengers of any potential delays. Both flights were smooth with very little turbulence encountered. Kudos to American Airlines. Flight crew was very polite and friendly. Outbound flight on A321 Premium Economy seat. Enough legroom for a comfortable flight. Bathrooms are smaller than on the 737-800. Inbound flight to DFW was on 737-800. The premium economy seat had plenty of legroom. Service is typical (biscotti, snack and soft drinks) of all domestic flights. No issues on either flight. ICE worked just fine. I do not understand the negativity expressed by other passengers. American does a pretty good job of getting you were you want on their domestic flights.

✅ Trip Verified | Distance between gates is long without mass transit or enough moving sidewalks. Year-round, you have to exit the building, in all weather scenarios, and board a shuttle bus to terminals. This might not be so bad if the shuttle stopped at each terminal, but it does not, so wherever you need to go, there us still walking involved, sometimes back to the terminal you need but just drove past. When landing, American Airlines said they were holding connecting flights, but mine was gone (and left early, at that) when I reached the gate after having to wait for and then hop the shuttle bus. Then, when I wanted to go back, from terminal F to terminal B to get a hotel room, I was told the shuttle was closed for the night...it was not yet 9 pm. When I asked an AA manager for a ride on a cart from terminal F to terminal B, he denied my request. This is unacceptable for any airport to treat passengers in this manner, but really not a good look for the city of brotherly love! I was told that I would get a discount on the hotel, but Marriott (attached to the hotel at terminal B) did not honor it. I was told by airport personnel that there was a shuttle to the hotel, but when I called to make a reservation, I was told no shuttle. There is a shuttle, until 11 pm, but based on that info and information from another airport information clerk who said no hotel shuttle as well, I had to walk from terminal F to terminal B, not a short distance for a senior citizen and one who had already walked and shuttled several directions and terminals. For the most part, no one who worked in the airport or for AA seemed to care one iota! Also, I had paid for Priority boarding, but did not get this, flight was re-booked. Then, when arrived in Manchester, NH, no one in baggage office to get my bag from night before, and AA desk personnel told me to walk back and stand by the door, he'd be back soon. No one at AA in Manchester, NH seemed to care, either. Terrible experience overall!

Not Verified | We flew to Miami and then Panama on American Airlines, I usually travel with United and have travel status with United. I remembered why I do not like flying with American. The staff was very unfriendly and unprofessional at the airports in Savannah and Miami on the return. The flight in Savannah was delayed two hours, no fault of anyone there but the girl at the counter sat around on her phone and she could have had people put tags on their bags because it was a full small plane and instead she caused us to sit for an extra 45 min and the airline stewardess were annoyed at her and yelling at her and they all were arguing. The stewardess were absolutely right, she caused us to just barely make out flight to Panama which was the only one that day but unfortunately our bags did not make it. SO, we ended up stuck in Panama without any bags on Christmas eve. No clothes or toiletries and we could not leave to portobello like our travel plans called for. The next day, Christmas, I spent hours at the airport trying to find someone from AA to get me my bags that had come in on the flight. Literally one person working for the entire airlines. Unless it's the only airline going there, I will never fly with them again.