American Airlines

✅ Trip Verified | It is impossible to book baggage on this route until you check in, never ever had this problem with any other airline. I found the baggage information online to be quite misleading and confusing. I approached ground staff the evening before my flight as I was staying at the hotel located in Miami airport, they were rude and unhelpful. They were not interested in helping me. The following day the check in agent was helpful and did a good job in assisting me. Ultimately I won’t fly AA again as there are far better airlines out there.

✅ Trip Verified | I have flown with American Airlines numerous times over the years. I am an Aviator Mastercard member and AA Advantage member but my experience with American Airlines over the past four days has completely changed my opinion of them. My flight home for the holidays was cancelled and they refused to return my baggage to me when I requested it immediately. I waited for my bags for two hours the night it was cancelled then was told to return the next morning. I went the next morning and requested my bag to be pulled, waited 6 hours and still no bag. Was told I’d be called once they found it. Heard nothing for three days then after calling around, I found out today my bag was sent to Omaha even though I never flew. Now I’m having to figure out how to get my baggage home to me without being lost again. This experience completely destroyed our holiday plans and the entire weekend. Throughout this whole experience it was impossible to get ANYONE from American to assist me in finding my baggage. The AA workers at the Charlotte baggage claim office were confrontational, unfriendly, insensitive and caused total chaos among all of the worried travelers. There were several other travelers in line beside me needing vital medications from their luggage and the staff showed no remorse, offering zero effort in trying to assist them. These people were told that this should be a “lesson” not to put medication in your checked bag!! I am so disappointed in the lack of assistance, communication and service that I had grown to expect from American Airlines. I don’t say this to be rude, I share this so that things can be addressed and changed so others don’t experience this in the future. Thank you.

Not Verified | Booked a flight for a daughters wedding. Had a medical emergency. Was in emergency hospital for 7 hours. Doctor recommended no travel. (Copy of letter was sent to AA at their request). AA refused to refund flight. Competition for flight down was on Alaska Airlines. They made a refund immediately. The cost of the ticket for AA was also about 60% more than Alaska Airlines. Had to book on AA for 1/2 the trip due to scheduling. Highly recommend Alaska Airlines, and NOT American Airlines. I am 82 years old

✅ Trip Verified | My flight was cancelled because their de-icing machine was broken. Two days later the flight was again cancelled because they only have one deicing machine. This is a northern city, it is unbelievable they only have a single deicing machine and they cannot fix it in two days.

✅ Trip Verified | I flew to Utah on December 23rd. It is now December 26th and my luggage just arrived in Utah. I have tried contacting the airline several times and could not speak to a real person. So I went on the app to chat with an airline employee and got a message that said that the wait to chat was over 2 hours. Well, over 12 hours later I got a notification on my phone that it was almost my turn and I finally got an update on my luggage. And though the airline offered to deliver the bag, the wait time for delivery was at least a week. So I have to drive an hour back to the airport to get my bag. I submitted receipts for the clothes I had to buy and I will be shocked if they actually reimburse me. Unreal.

Not Verified | Overall, four very disappointing flights with American Airlines in First Class. We few MIA -LAX-HNL-LAX-MIA. All were disappointing. Our biggest complaint were the so called First Class seats, frankly I have sat in better and more comfortable seats on an economy flight in Asia. Little legroom, no footrest and a very minimal recline. I am 6' 4 ' and it was impossible to get comfortable and certainly not possible to sleep. We were not allowed to use any lounge despite being in First Class for all legs unless we paid $59.00 for a day pass. The lounges were nothing special and in LAX the ground personnel took pleasure in telling us that the showers were not available to passengers. Boarding all airports was a joke. When the flights are called all passengers surge forward and all the ground staff do is just accept the boarding passes, no control or finesse whatsoever. On board meals were so, so. Nothing exciting and certainly not served with any enthusiasm or pleasure. Only one round of drinks offered on a five hour flight, fortunately we had taken our own water on board. I would urge any future potential American passenger to be very careful and check what type of aircraft will be used, the A321 is a nice aircraft but the AA First Class cabin should be avoided, its just not worth the money. We will not fly American again. Overall an awful experience.

✅ Trip Verified | This was my third time flying American Airlines this month and my first time flying in a business class cabin since they reinstated full service and my experience was excellent. Since we had a short taxi, the pre-departure beverage was not offered. However, once we got up in the air it was quickly served with warm mix nuts. For dinner we had a delicious beef dinner with macaroni and cheese, a mixed salad, a small side shrimp aperitive, warm rolls, and a little ice cream tub for dessert. If you watch a small commercial, you’re even got 20 minutes of free, high-speed Internet, which was enough for me to send a few messages. The airplane was only six years old and very well-kept. I really don’t understand what all the negative comments are about, three times on AmericanAirlines in one month, and I have had very positive experiences. I will fly them again soon.

Not Verified | $30 for checked bag, $3 for curbside service, $100 dollars for bag 12 pounds over. And that's one way. What a racket. Going back to Jetblue.

✅ Trip Verified | I purchased my own $3000 battery powered wheelchair so I don’t have to use the airlines (& other places) wheelchairs. My chair is FAA approved but yet I was detained for multiple hours, left in cue or the gangway while they made mechanical repairs to the plane. I had no access to food, water or a bathroom. I was forced out of my chair because they said my battery was not safe to fly. I was told I might not be allowed to board if I did not remove the battery from my chair. When I responded that I’ve never had to remove it (hence, the fact that it’s affixed to the frame with screws & the cord is all wrapped around the frame with flex ties), that I was not physically capable of removing along with the lack of knowledge to comply with their request. A man said “if you keep refusing to cooperate, we are going to deny you boarding”. I was not refusing, I simply was telling the truth & pointing out the obvious. I was never disrespectful to any staff. I am a disabled veteran diagnosed with PTSD/MST & chronic pain from an injury to my knees while serving in support of Desert Storm. I also have allergies & asthma. Asthma that is usually triggered by animals, flowers or pollen in the air. After I was allowed to board, I saw 7 cats & dogs pass by me. My eyes were already burning just from that. So I inquired what my rights were regarding those animals & my allergies because I could tell it was going to be an issue. After 14 days on a ship, all we wanted to do was go home & I had done a miraculous job of orchestrating everything so there would be no hold up anywhere. An AA employee got down face level with me & whispered in my ear that if I kept pursuing the allergy thing & insisting that I might need aid (ie oxygen) if I have an asthma attack from the animals & my rescue inhaler does not do the trick, that they will remove me from the flight. She said I suggest you take another mask from them & put it over your mask, turn your air vent on & or you won’t be flying. AA turned a 9 hour day into 27 hours, rebooked me to be stuck overnight in an airport, taking a whole other day to get to my destination & offered me no accommodation, reimbursement for or even a food voucher. Other people on the flight got vouchers but not me. I checked in with 3 bags & I’m 4 days after check in to the original nightmare flight & I’m still missing a bag with all of our brand new clothes in it. Can’t get anybody on the phone to tell me where it is or when it might be here. I do not recommend flying this airline.

Not Verified | Both of our planes to Dallas and from Dallas had an hour long delay! Our morning flight from Cancun at 7 got delayed. How is the first flights of the morning encountering long delays? American Airlines sucks and needs to get more airplanes if all of them are going to need maintenance everyday. Tired of waiting for hours at the airport and missing our connecting flights all because American Airlines is unprepared!