American Airlines

✅ Trip Verified | Orlando to Washington. Never flying American again. These are the rudest people I’ve ever met. My bag fit perfectly in the measuring thing. They lady came took it out and put it back still fit then was like look check the bag or you're not flying. I told her I don’t have time to wait for baggage claim.

Not Verified | Chicago to Norfolk via Ottawa. Would not refund ticket price when we could not fly due to Covid 19. Our state is under a stay at home order, as is the state we were going to fly to.

Not Verified | So I was supposed to go to Disney with my daughter for the first time April 18-26,2020. American Airlines canceled my trip due to covid 19. I totally understand that but now is a back and forth game with me getting a refund. I don’t want to rebook since I don’t know when I’m going to get a vacation again from work once we get back to normal. They still want to give me a rebook ticket, very upset I want my money and when only then when I get vacation time again I will book a trip.

Not Verified | They will not refund or transfer tickets. They will not aid you in anyway all because of policies that allow more money. I purchased a first class ticket for my one year old and myself and because of the pandemic we unexpectedly have my husband coming with us. (Things have been up in the air) but we’re moving again because of the pandemic and no longer being able to afford our apartment to Oklahoma from NY. My child will not use his seat he will be in my lap the entire time. He’s 1. Yet apparently I cannot transfer his ticket to my husbands name and my husband cannot use that seat that we paid for already! AA will do nothing to fix this or attempt to help us. They want money so bad they said buy another first class ticket for 270$ or don’t but it’s not their problem. I’m aware of company policy but the idea that during a national crisis they aren’t more Lenient and Wouldn’t do a single thing to help a family about to me homeless sickens me to my core. I couldn’t even afford the tickets I already bought. I had to buy first class to keep away from the crowds in the back of the plane with my infant and get extra bags on board (it was cheaper with how much we need to move). All they care about is money not the people and their is no help. So for anyone out their a little unsure of flying - don’t support this airline and read the fine print extra because they won’t be making exceptions for anyone even in a time of national crisis.

✅ Trip Verified | El Paso to Dallas Ft Worth. American canceled our flight and put us on an earlier flight. The plane was delayed due to mechanical issues. 40 minutes later we board. Small plane and packed. No social distancing at all! Broken items on the plane. Finally we were told we are getting off this plane and will be getting on a new plane. Still waiting so let’s see

✅ Trip Verified | American Airlines is my number one for great customer support and amazing membership awards. I fly to States almost every other month, and I choose American Airlines every time. I honestly sometimes choose them among cheaper options for the same trip. I know when I need help with my booking, they are so easy to reach and come up with a solution. They are very flexible with bookings especially in these difficult lockdown days.

✅ Trip Verified | I booked a business trip from West Palm Beach to Philadelphia on March 7th. I had to cancel my flight when the business meeting was cancelled due to the COVID crisis more than a month before the trip. I was expecting a refund on my next credit card statement, but none was forthcoming. When I contacted American Airlines to request a refund, I was told there would be none. In a calm voice I said that this would influence my choice of carriers the next time I flew...she hung up on me! I will never fly American Airlines again,

✅ Trip Verified | I am very disappointed after talking to American. We had our Honeymoon booked for October. I have been a member for over 6 years, and they cannot do anything to help us. We are supposed to be going to Thailand, but some of the other flights in Thailand have been cancelled (so we cannot get to our final destination). While domestic Thailand flights were not booked through American, our other flights to TBangkok were. So now we have no way of getting to Krabi (Where our hotels are) once we get to Thailand. But American refuses to refund us our money for our flights or help us out at all with our $2,767.50 (they are just giving us vouchers). I get it is crazy times and everyone has stuff going on, but I cannot believe they were rude and couldn't help us out at all. I am very disappointed with how they are handling things.

Not Verified | The worst airline I've ever used. My flight got cancelled due to COVID-19 and I tried to get a refund but the agents were rude, and at every step of the way I had to argue with them for my right to a refund. They made it extremely difficult for me. I am a student and I can't afford to have money stolen from me like this.

✅ Trip Verified | My last time with AA was actually 5yrs ago with my 2 younger children one of which is Autistic, we were traveling for a funeral staff was beyond rude and not understanding. Recently I booked a flight thinking I would give the airline a 2nd chance - well they failed my event was cancelled due to Covid19 and I requested a refund. They said we’ll give you a credit to use by 2021 when I asked if I don’t use it they said, well We tried. Given current times and people not working you would think some modicum of compassion would be shown, I don’t fly often and to now have 2 bad experiences this one costing me nearly $800 is an expensive lesson to learn. The lack of professionalism with those on the phone and by email is infuriating I do understand this Pandemic has effected them as well I am not blind to that but seriously.