American Airlines

Not Verified | Worst experience. Flight was purchased for daughter to come home for Christmas, she boarded, sat for 2 hours and had to deplane, missed connection and missed an entire day of a 4 day trip to be with daughter for Christmas which hadn’t happen since she was 8 due to being in the military. Beyond devastated and all they can say is sorry. I know I am just one person but I will never fly American again, will gladly pay twice the amount of I have to heart broken mother. And then sent her luggage elsewhere.

✅ Trip Verified | It's full service check in. I've never experienced such rudeness in this counter service. Super impolite word from him. I'd not believe. Sad Service On American Airlines.

✅ Trip Verified | Absolutely no social distancing. People on top of one another. Don’t do it! Very unsafe! People eating for long amounts of time. Some people with no mask. Nothing was enforced.

Not Verified | I specifically booked a later flight home so that we could enjoy part of our last day of our already short vacation. Now here I am the night before we leave rushing around packing because our flight got moved up almost 4 hours! I would be okay if they had moved us to a later flight but darn it some people have plans! I was not even notified that it happened until I went to check in for a our flight this afternoon.

✅ Trip Verified | Worst experience of my life. Flying planes to full capacity. No covid procedures other than masks. And many people take them off at seats to eat a whole sandwich for 30 minutes or more. Poor air quality. They do not care about the safety of their passengers at all. Do not fly this airline. I surely will not ever again.

✅ Trip Verified | Social distancing is not a thing on these flights. I paid extra to move to a an empty row with more leg room & boarded the plane to find my row with 2 other people in it. I waited till the plane doors closed & asked to move to an empty row. The flight attendant rudely told me “no, it’s an exit row and people pay extra for that.” Since when has exit rows been extra costs? I also paid extra on top of my normal ticket to get more legroom. No wonder why anyone I know, avoids flying American anymore. This is my last time flying with them.

✅ Trip Verified | On flight #5884 12/11/20 the only female fight attendant on our flight was the most unprofessional and disrespectful flight attendant I’ve ever encountered on an airline! Our flight had to turn around right before landing due to trouble shooting. I was sleeping most of the flight. She kept coming over and rudely telling us we needed to follow the mask policy. Not one time did we remove our masks or take them off, we simply pulled them down to eat and drink. When our flight landed she tossed masks at us and said, "since your masks must be too big for your faces since the keep falling down, here are some that fit. If you don’t wear your mask properly I’ll be sure that you never fly with American Airlines ever again." As a business owner I would never want someone so disrespectful, rude and unprofessional working for my establishment. Not only did we never remove our masks but the way the situation was handled if she felt we weren’t wearing them properly was completely wrong. She has terrible customer service skills and a negative and rude attitude. Not once did she communicate with us in a nice or professional manner. We’ll never fly American Airlines again.

Not Verified | Was supposed to have 45 min flight from Key West to Miami. Plane had issues with the steering mechanism. Had to deplane. 4.5 hours delayed, missed a very important meeting and they won't even give me a voucher for a sandwich or a drink. Will never fly American Airlines again.

Not Verified | My wife and I were looking for flights up to Rhode Island to go see my dying grandfather for most likely our last Christmas together. When on American Airlines website I signed up for their promotional credit card, I signed up for the one that states they give a $250 credit. We signed up for this since we love to travel and want to travel even more. After the flights were booked and we received the receipt in the email and such I called in to see why the credit was not applied. The representative stated on a recorded line that it’ll be applied during the first billing cycle. Needless to say, I got my first bill, and it wasn’t there, I called into their customer care line and after getting transferred over 8 times to include being transferred to Best Buy and being on the phone for almost an hour and a half they said that the card issued to me was not the one where I get the credit and that there is nothing they can do. They are totally incompetent and refused to do anything to make this right. I am ready to cancel the flights and close the card and never fly with them again.

✅ Trip Verified | They changed the flight by 3 hours, not enough to get a refund but enough to make the flight time not work for me due to work. Called customer service where I was recited the policy of a 4 hour change requirement to get a refund and issued a travel voucher to use in a year with no options through their company that work with this trip. Terrible company that only cares about money. Cancelling my miles reward card and avoiding flying with them at all costs, I would recommend you do yourself a favor and do the same.